Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,567 Reviews)
Rating breakdown 1,567 reviews
5 Stars
1,226
4 Stars
216
3 Stars
73
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
651 out of
713)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
2 Years and Going Strong!
on March 21, 2023
Posted by: caffeinatedmate
from Michigan
I received my Vertuo Next for Christmas in 2020. After receiving it I was so excited until I was reading reviews saying how terrible the machine, problems with leaking, etc. I got nervous as to whether I should ask the gifted to return the machine for a different model. However, I thought to give it a fighting change. Over 2 years later and the thing is still working like a pro! I’ve gotten several others to get Nespresso machines after serving them drinks made on my Next. If you’re thinking of getting this machine but are scared of the negative reviews, GET IT! Angry people are the loudest and happy people tend to not write reviews as much. Just make sure to maintain the machine, use it properly, and reach out to customer support if something goes awry rather than taking to Internet forums! Cheers!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not the best design
on March 19, 2023
Posted by: ed
from Berkshires, Massachusetts
[This review was collected as part of a promotion.] I owned a Vertuo for a number of years before it stopped working with decaf coffee, even after descaling. I recently bought the Vertuo Next with high hopes but discovered that its long narrow footprint made it inconvenient to change the water holder. I gave the machine away and bought the Vertuo. And now I'm happy again. All the machines make great coffee but the layout matters. BTW, I bought the Arrocino frother and did not like that it overflowed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 20, 2023
Thank you for your honest feedback, and we will note this to our product team. Should you need any assistance with your Aeroccino, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great staff
on March 19, 2023
Posted by: Scott
from Parker
[This review was collected as part of a promotion.] Machine ( 2nd one ) was not in calibration. Had to visit store 3x
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Cool design
on March 18, 2023
Posted by: Hadi
[This review was collected as part of a promotion.] I gifted this machine to my brother and he loved it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't Buy This Model!
on March 16, 2023
Posted by: Meg
from Minneapolis, Minnesota
We've only had this machine for 2 years, and one of the years we barely used it. Now, it takes us 30 minutes to try and "clean" the whole machine out just to have 1 cup of coffee. The next time we go to use it, it will say it needs to be cleaned again (even though it just was!). Annoying to maintain, clean and definitely not worth the hassle or the price!
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , March 17, 2023
We're sorry to hear about the difficulty you are experiencing with your Vertuo Next. We offer comprehensive troubleshooting support and would be happy to help. Please contact us at 1-800-562-1465 for assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy
on March 15, 2023
Posted by: melanied45
My friend has one of these and I always use it while I am over. It’s easy to use and simple which I love. I also love making fun lattes though with art and different flavors with milk…. Unfortunately with these… you can’t do all of the customizations.
I really like the functionality of it though.
Written by a customer while visiting influenster.com
Customer Rating
1
Quality Issue
on March 12, 2023
Posted by: Rose
from CA
My coffee machine stopped working completely within one year. No wonder the warranty is one year only.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, March 13, 2023
We're certainly disappointed to hear this, Rose, and we hope you know that although your machine is out of warranty, we offer a lifetime of comprehensive troubleshooting. Please call us directly to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
*Horrible Machine
on March 9, 2023
Posted by: Lost a fan of Nespresso
from California
*Horrible Machine will rob your morning joy. Best tasting "home coffee", but the Vertuo Next machine is so problematic. This taste better than Kuerig and helped me to stop Starbucks in the busy mornings. But troubleshooting is beyond aggravating because it's not consistent with the directions. I won't purchase nother Vertuo Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , March 10, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA