Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,563 Reviews)
Rating breakdown 1,563 reviews
5 Stars
1,223
4 Stars
216
3 Stars
72
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
649 out of
710)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
Love the machine
on April 3, 2023
Posted by: Bucky
from Charlevoix, MI
[This review was collected as part of a promotion.] Nespresso has great customer service. Recommend to everyone
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee has changed forever!
on March 30, 2023
Posted by: denisej26
from Houston, TX
[This review was collected as part of a promotion.] My boyfriend gifted me a Nespresso Vertuo Next for Christmas last year and it’s been the best thing ever! Coffee is great now! My own mini coffee shop better than Starbucks! I had to replace my machine once but customer service was so helpful and attentive!!! Especially at 1am in the morning!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Better than Previous Versions
on March 29, 2023
Posted by: Derrick
from Hopkins Minnesota
[This review was collected as part of a promotion.] We put our last machine through about 5,000 cups of coffee and it was time for a new one. This machine is improved and works great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best gift ever
on March 24, 2023
Posted by: javataz
from New York, NY
[This review was collected as part of a promotion.] I love my Verto machine. Perfect coffees every day. Who could ask for anything more?
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
2 Years and Going Strong!
on March 21, 2023
Posted by: caffeinatedmate
from Michigan
I received my Vertuo Next for Christmas in 2020. After receiving it I was so excited until I was reading reviews saying how terrible the machine, problems with leaking, etc. I got nervous as to whether I should ask the gifted to return the machine for a different model. However, I thought to give it a fighting change. Over 2 years later and the thing is still working like a pro! I’ve gotten several others to get Nespresso machines after serving them drinks made on my Next. If you’re thinking of getting this machine but are scared of the negative reviews, GET IT! Angry people are the loudest and happy people tend to not write reviews as much. Just make sure to maintain the machine, use it properly, and reach out to customer support if something goes awry rather than taking to Internet forums! Cheers!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not the best design
on March 19, 2023
Posted by: ed
from Berkshires, Massachusetts
[This review was collected as part of a promotion.] I owned a Vertuo for a number of years before it stopped working with decaf coffee, even after descaling. I recently bought the Vertuo Next with high hopes but discovered that its long narrow footprint made it inconvenient to change the water holder. I gave the machine away and bought the Vertuo. And now I'm happy again. All the machines make great coffee but the layout matters. BTW, I bought the Arrocino frother and did not like that it overflowed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 20, 2023
Thank you for your honest feedback, and we will note this to our product team. Should you need any assistance with your Aeroccino, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great staff
on March 19, 2023
Posted by: Scott
from Parker
[This review was collected as part of a promotion.] Machine ( 2nd one ) was not in calibration. Had to visit store 3x
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Cool design
on March 18, 2023
Posted by: Hadi
[This review was collected as part of a promotion.] I gifted this machine to my brother and he loved it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA