Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,567 Reviews)
Rating breakdown 1,567 reviews
5 Stars
1,226
4 Stars
216
3 Stars
73
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
651 out of
713)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
2
Worked for 2 months and then leaked everywhere
on July 2, 2023
Posted by: Rachel
from Oroville, CA
I purchased two of these machines in December and by February both machines, one at home and one at our office, were leaking water out of the the top. It was as if the intake hose was disconnected and there was no way to fix it without taking the machines apart. Our office assistant tried to facilitate the returns but it didn't happen and we ended up just throwing both machines in the trash. Loved them while they worked but it was a costly 2 months, especially have buying so many of the pods upfront.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, July 3, 2023
Thanks for your review, Rachel. We're dismayed to learn that your Vertuo Next machines stopped working. This machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us to speak with a machine expert to find a solution. If troubleshooting is unsuccessful, we have repair and replacement options, even if the machine is out of warranty. We look forward to speaking with you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super convenient
on July 1, 2023
Posted by: Mon
from New York
[This review was collected as part of a promotion.] Love how easy and quick it is to make barristat-style coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy
on July 1, 2023
Posted by: Jojo3
from Los Angeles
Terrible. I’ve purchased several Nepresso machines and this is by far the worst. The first one was traded back in under warranty because it malfunctioned. The current one is just over a year old. Every morning I’m struggling with the lid. It’s just insane!
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, July 3, 2023
Thank you for your review. We are disappointed to learn that the Vertuo Next has not met your expectations. Please contact Nespresso 24 hours a day, 7 days a week at 800-562-1465 for troubleshooting assistance. Assistance is also available on the Nespresso.com/help page.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Still love Nespresso after 10 years!
on July 1, 2023
Posted by: Loyal Fan
from MN
[This review was collected as part of a promotion.] This was purchased to replace a 10 year old machine. We liked that it could fill a carafe and that the footprint was smaller than our original Vertuo. Ultimately, we disliked it was too tall to fully open under our cabinets (at normal height) and it was much harder to close/lock the top than our Vertuo original. It also pushed out much further then expected on the counter due to water tank in back which is also smaller than the Vertuo so it needs refilling more. And the used pod holder is also much smaller - and filled with water/condensation? We decided to exchange and go back to the Vertuo style. A major dislike with the new machine is extra branding on the drip tray (Breville white color/font) in addition to Nespresso in silver/black on top (which is tasteful). Nespresso's partnership with other manufacturing companies should not mean the original dressy design gets bumper sticker'd with more branding. Its like putting a bumper sticker on a high end car - tacky!
I would recommend this to a friend!
Response from Nespresso USABy Leslie G., Customer Service, July 3, 2023
Thank you for your review. We are sorry to hear that the Vertuo Next machine didn't meet your needs, and will be sure to forward your feedback on to the appropriate teams here for further review. Should you need any assistance with your new Vertuo machine, please don't hesitate to reach out. We are available 24 hours a day, seven days a week at 1-800-562-1465 for your convenience. Thank you for your continued loyalty!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love Vertuo machine
on June 29, 2023
Posted by: Evtim Kozarov
Breathtaking machine and beautiful coffees…..Thanks guys….
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!!!
on June 27, 2023
Posted by: wcalfy
from Oklahoma
I have had this for a few months and absolutely LOVE it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Well made, but hard to close
on June 27, 2023
Posted by: James
Got this machine for Christmas gift. Stopped working several times due to build up around sensor. Also, This is not a good choice if you have weak hands because the locking mechanism is hard to close.
Response from Nespresso USABy Allison T., Customer Service, June 28, 2023
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
so easy to use!
on June 25, 2023
Posted by: mahimahi
from houston
[This review was collected as part of a promotion.] i used to have a complicated espresso machine but bought this because i needed something simple and easy to use. i love how fast it works and still tastes great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA