Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,563 Reviews)
Rating breakdown 1,563 reviews
5 Stars
1,223
4 Stars
216
3 Stars
72
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
649 out of
710)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
Absolutely Love It
on July 11, 2023
Posted by: Mlightner
from Twin cities, mn
[This review was collected as part of a promotion.] After trying the Nespresso machine in a hotel, had to get one. Got the Vertuo next for Father’s Day and love it. Use it daily for both regular cups of coffee and the double shot pods
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Enjoyable, but not my favourite machine
on July 10, 2023
Posted by: Carl
from Nashville
[This review was collected as part of a promotion.] 2nd machine I've bought. My first was the Vertuo Plus Next which I love. This machine does a decent job, but I do not enjoy the manual latching mechanism or the storage bin. The quality of the pour is good though, and it delivers a fair cup. Does not seem as hot as I would like and I do not usually require an above-average temperature machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , July 12, 2023
Thank you for your review, Carl. We understand your concerns regarding your new Vertuo Next machine. If you have any questions about your Vertuo Next machine or if you need troubleshooting assistance, please contact us at 800-562-1465, and a Machine Expert will be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Better than a coffee shop
on July 10, 2023
Posted by: nosvtt
If you actually care about quality coffee & bean roasts and aren’t just looking for caffeine water this is the best way to do it at home. Truly better than an espresso machine. I use the milk frother to make oat milk lattes every morning and they’re better than almost all specialty coffee shop lattes (& I live in Seattle!!) Google the science behind Nespresso to see a video of how it works. Nespresso Stan since 2011
Written by a customer while visiting influenster.com
Customer Rating
5
Love the ability to brew larger cups
on July 10, 2023
Posted by: School
from South Plainfield NJ
[This review was collected as part of a promotion.] Just purchased this so I can make lager cups and man am I happy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best purchase ever!
on July 7, 2023
Posted by: aj01
from California
[This review was collected as part of a promotion.] This is saving me so much money and it’s so convenient. I can’t seem to like having coffee anywhere else now. I love it. Best purchase I ever made for myself!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
So disappointed
on July 5, 2023
Posted by: Alejan
from Glendale Arizona
I was so happy to get my Nespresso Vertuo Next a soonest I received it open it and see the machine from the inside were pod go it looks that’s been used already
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, July 7, 2023
Thanks for your review. We understand your disappointment when you received your new Vertuo Next machine and it appeared to be previously used. We’re pleased to see your machine was replaced by one of our machine experts. Your Vertuo Next machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend the first-time use steps at least once a week as part of your machine maintenance, to clear any coffee residue from the head of your machine. Enjoy your new Vertuo Next machine as your coffee journey continues with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Have to buy new machine to use Alto capsules :/
on July 5, 2023
Posted by: Coffeedrinker0987
I haven’t tried the Vertuo Next machine but I have been waiting about two years for the Vertuo Alto capsule size to return. Now that it finally has, it doesn’t work with my Vertuo Plus machine!
If I want to use alto capsules I have to purchase another machine. This feels like bad customer appreciation!
Seriously considering ending my longtime relationship with Nespresso.
If I want to use alto capsules I have to purchase another machine. This feels like bad customer appreciation!
Seriously considering ending my longtime relationship with Nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, July 7, 2023
Thanks for your review. We understand your disappointment regarding the Alto blends not brewing in your VertuoPlus machine models. Our Alto, Pour Over Style, and Cold Brew blends, were created to brew in the Vertuo Next, Vertuo Pop+, and Vertuo Creatista machine. You may brew an Intenso capsule in the same cup twice, as an alternative to the discontinued Alto Intenso, in addition to brewing Melozio twice as an alternative to the discontinued Alto Dolce. We trust you will find this information useful, to enjoy the previously offered 14 oz. cup of coffee.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Don’t waste your money
on July 5, 2023
Posted by: Meli
from Miami Fl
Do not buy a Virtuo Next machine! First two years.. you will get the most amazing coffee ever. After two years, it brews when it wants to. I’ve spent time and money descaling and trying anything I can to get it to brew. It brews one cup fine and then the next it’s another error code. And there is water coming out the bottom of the machine with coffee. I’ve heard that Nespresso knows about the issue. Incredible! And, of course, after the two years, there is no warranty!
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, July 6, 2023
Thank you for your review, Melissa. Every Nespresso machine is covered under at least a one-year warranty, with both, in and out of warranty repair or replacement options so you may continue to enjoy your favorite Nespresso selections. Please call Nespresso directly, 800.562.1465 and a machine expert will be happy to assist you with troubleshooting over the phone, and a satisfactory resolution.
Written by a customer while visiting Nespresso USA