Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,563 Reviews)
Rating breakdown 1,563 reviews
5 Stars
1,223
4 Stars
216
3 Stars
72
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
649 out of
710)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
4
Great replacement!
on July 17, 2023
Posted by: Sand
from Cleveland Ohio
[This review was collected as part of a promotion.] After a trip to Italy, I struggled to find rich, flavorful coffee in the United States until I found the Nespresso. I recently purchased a vertuo next machine since my Vertuo Plus broke only three years after purchase. It seems the vertuo plus makes a different crema than the vertuo plus (it’s a bit more foamy than crema) but I still love the vertuo plus and the fact that it will regulate temperature for iced coffee pods and cold brew pods (a feature the vertuo plus did not have) all in all a good replacement machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good machine, but is broke often.
on July 16, 2023
Posted by: Daleg
from Aurora, IL
I bought this machine two year ago, and it makes very delicious and smelling coffee. Unfortunately, this broke down very often. Once in a 3-4 months the yellow color it’s start blinking. Usually, I fixed it all the time but now this process isn’t working.
I would recommend this to a friend!
Response from Nespresso USABy Leslie G., Customer Service, July 18, 2023
Thank you for your review. We are sorry to learn that your Vertuo Next machine is not functioning to your satisfaction and would like to provide further assistance. Please kindly note that descaling is required every 3-4 months, or after every 300 capsules. A blinking light may indicate that descaling is required as part of regular machine maintenance. If your issue continues, please don't hesitate to reach out for troubleshooting assistance. You can contact Nespresso 24 hours a day, 7 days a week at 800-562-1465. Assistance is also available on the Nespresso.com/help page.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on July 15, 2023
Posted by: minfel
from Overland Park
[This review was collected as part of a promotion.] I bought a couple of weeks ago and I very happy with my choice.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best way to start your morning
on July 15, 2023
Posted by: graceb356
When you use a espresso it makes every morning feel like you are at a gourmet coffee shop. It is the highlight of my morning and has become an essential part of my schedule. The espresso is always hot, fresh, and delicious!
Written by a customer while visiting influenster.com
Customer Rating
5
Awesome coffee !! Love it
on July 14, 2023
Posted by: Pay21
from Liberty Mississippi
[This review was collected as part of a promotion.] Great quality ! Goodbye coffee houses. I can make my own at home. The vertuo next is the machine I purchased. So easy to brew your coffee. The shipping was excellent. Fast delivery.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Small but mighty!
on July 14, 2023
Posted by: AJ
from Tampa, FL
[This review was collected as part of a promotion.] When I made this purchase I was a little concerned I got the wrong machine. Now that I’ve been using this for about a week now I am pleasantly surprised with this machine. Def recommend going online and finding drink recipes as well as reading the manual so you’re using the machine properly. I haven’t been to Starbies since receiving it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Compact Machine!
on July 13, 2023
Posted by: Geniaaa
from Roseville, CA
[This review was collected as part of a promotion.] I am getting this as a replacement of my previous Vertuo Next which didn’t last more than 3 years sadly but this one is a nicer color. Love that it makes coffee quickly and easy to clean/descale. Narrow enough to fit on the countertop and doesn’t take up too much space. Also got a rack to have the machine to stand on for my pods. Love how quickly this delivery got to me despite a delay too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Brew sizes
on July 13, 2023
Posted by: Mike
from Florida
[This review was collected as part of a promotion.] I've had a next machine for many years. The fact that it has so many brew sizes among them an 18oz is what made me become a Nespresso drinker. Only pod based machine that I am aware of that has that large of a pod. Just picked up dark chrome deluxe and love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA