Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,567 Reviews)
Rating breakdown 1,567 reviews
5 Stars
1,226
4 Stars
216
3 Stars
73
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
651 out of
713)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
Easy and delicious and smart!
on September 29, 2023
Posted by: StephanieW
First of all, let me just say that this is the next level espresso, coffee machine. There are so many brewing options that you can actually attach to your phone via Bluetooth. You get your own customizable accounts that you can access anything from coffee to the coffee maker. I love that there is a little actually is a little. It is a large department inside of the espresso machine that dumped all the cups into them so it makes cleaning up a Prius. It’ll have to worry about it for at least a week. The design is so flawless the milk froth or it’s just such a gem I use it for my keto so I will put almond milk in it and then my husband he likes putting heavy cream in it.
Written by a customer while visiting influenster.com
Customer Rating
5
GOAT
on September 25, 2023
Posted by: jinik1
I’ve been using Nespresso machines for +6 years and can’t live without one. I used both Vertuo & Original, personally I like Original better. Both tastes amazing and are compact/nice design. Original has more capsule options. These never break and functions really well and also super easy to use! Highly recommend this if you love coffee and if you are looking for compact machine for your place!
Written by a customer while visiting influenster.com
Customer Rating
1
STAY AWAY, AWFUL
on September 24, 2023
Posted by: UnHappyCC
from SC
Received for a gift. I was so excited. The coffee is delicious. However I would never wish this headache of a machine to be given even to the worst people. It's just awful. Started leaking a couple weeks after using it. The ONE button doesn't work 1/4 of the time. Constantly leaks all over counter. It will dump half the tank for a 1 shot of espresso. Such a waste of money if you aren't standing in front of it. And I've gone through about 200 pods. Spend your money on a different one. This one just sucks.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, September 30, 2023
Thanks for your review. We’re dismayed to learn that you new Vertuo Next machine leaks during the brew cycle. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We recommend calling our toll-free number when you’re with your machine to speak to one of our machine experts. We’re confident we’ll come to a satisfactory resolution, and you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect for the Airstream!
on September 24, 2023
Posted by: nancy3107
from Williamsburg, VA
[This review was collected as part of a promotion.] We love great coffee even when camping. The Nespresso Next has proven to be a great solution. The coffee is perfect. The clean up is easy. And, the only water used is for the coffee (none for clean up).
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Quick and Easy Cup of Coffee!
on September 21, 2023
Posted by: mjk4
I really love the sleek look of this coffee maker, and how well it fits with my other counter appliances. My coffee turns out perfect every time, and the milk frother works with milk and milk substitutes. Both parts are easy to clean, and I couldn’t be more pleased.
Written by a customer while visiting influenster.com
Customer Rating
5
Delicious Birthday Bundle Gift
on September 18, 2023
Posted by: CoffeeIsMyLoveLanguage
from Chicago Suburbs
[This review was collected as part of a promotion.] After a year of drinking delicious Nespresso artisan level coffee when visiting us here at home, we just gifted our daughter her very own Nespresso (and frother and a bundle of various sleeves) for her home. She is “over the moon” excited to explore the different blends and boldness and create daily cups of smooth, flavor-filled creations. I loved the bundle price with the frother, the shipping was prompt, and all was carefully delivered to my door. I had a follow up question after delivery and customer service via chat feature was truly helpful.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fabulous coffee
on September 18, 2023
Posted by: Wtrskiimom
from Boston, MA
[This review was collected as part of a promotion.] I’ve owned a Nespresso machine for 3 years. I love how easy it is to make a consistently great cup of coffee. They have a wonderful variety of flavors, roasts, and caffeine levels. My new favorite is the Vivida! And I don’t have to feel guilty about adding used pods to the landfill.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Yellow button of death
on September 13, 2023
Posted by: Jeremy
from Scottsdale, AZ
I’ve had this for less than 3 years and have already gone through one replacement and now I need another one for the exact same issue. I wish I just kept my keurig :( now I have to fight with this every morning just to maybe get a cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, September 14, 2023
Hello Jeremy. We are disappointed to hear that there is an issue with your Vertuo Next. All of our machines come with at least a one-year warranty, and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA