Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,567 Reviews)
Rating breakdown 1,567 reviews
5 Stars
1,226
4 Stars
216
3 Stars
73
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
651 out of
713)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
2
Try a different model
on December 22, 2023
Posted by: Millertime
from Chicago, IL
I bought this model for Christmas ‘22 and it has failed twice in 1 year. Kudos to Nespresso for replacing the machine two times. I am on to the VertuoPlus so hopefully we can see some reliability with this version. The coffee is great just need a machine that doesn’t require customer service. Would not recommend the VertuoNext.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 26, 2023
Thank you for your review. We certainly understand your frustration, and will be happy to assist. The Vertuo Next comes with a one-year warranty, and a lifetime of comprehensive troubleshooting. If you have any further issues, please give us a call to speak with a machine expert at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome machine!
on December 11, 2023
Posted by: Jill
from San Diego
[This review was collected as part of a promotion.] I'm a coffee snob but I'm lazy. I was skeptical about getting another coffee pod systems after being disappointed with Keurig. I was proved wrong! This coffee and espresso is amazing. The system really is pressurized to deliver that signature crema. I bought my machine in store and was immediately greeted and offered free espresso. I was like a kid in a candy store with all the selections. And I love that the pods are aluminum and not plastic and they can be recycled.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on December 10, 2023
Posted by: Brit
I am on my 3rd machine as there is always grounds in the coffee which is confirmed everytime I video call the technician. I have asked for a credit to spend the amount on a more expensive machine with Nespresso which has been declined on more than one occasion.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 11, 2023
Thank you for your review. We are dismayed to learn you’ve experienced issues with not just one, however, three Vertuo Pop+ machines. At Nespresso, our goal is to provide all our customers with complete satisfaction. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. We offer repair & replacement options via our Assistance Service Program. Your machine comes with a one-year warranty and a lifetime of troubleshooting. Please do not hesitate to contact us should you need further assistance. We are available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!!!
on December 10, 2023
Posted by: Love coffee
from RI
[This review was collected as part of a promotion.] We’ve only had this new machine for a few weeks and absolutely love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Turn Key
on December 9, 2023
Posted by: Seminole727
from Seminole, FL
[This review was collected as part of a promotion.] This is my second Nespresso product. I purchased it as my older model cannot support all the new pod options and I wanted to be able to enjoy larger cups of coffee. Very happy with it this far. Unit is compact and if you’ve owned a Nespresso before it is easy to use right away. No parts to put together, just fill the water unit, click it in, and go.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Would recommend
on December 1, 2023
Posted by: hranushs
Great quality, I love the design and especially this color! Oh, it’s amazing! Performance is great, does the job, everything is ok,
Would recommend
Would recommend
Written by a customer while visiting influenster.com
Customer Rating
5
Love this Machine!
on December 1, 2023
Posted by: jenp223
from Nazareth, Pa
[This review was collected as part of a promotion.] I am so happy with my Vertuo Plus! It makes a wonderful cup of coffee, is simple to use and to maintain and has a nice variety of sizes that it can brew. I chose this machine specifically because it has the larger size options available.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
New machine
on November 30, 2023
Posted by: michael
from dallas
[This review was collected as part of a promotion.] I had my last Vertuo Machine for 12 years and wanted a new one. The design is fantastic. It is quieter and can make more sizes of coffee. win win win.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA