Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,553 Reviews)
Rating breakdown 1,553 reviews
5 Stars
1,217
4 Stars
213
3 Stars
72
2 Stars
21
1 Star
30
91%of customers recommend this product.
(
646 out of
707)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
3
Space saver but confusing to use
on September 25, 2022
Posted by: Motherof5
from St Louis, MO
[This review was collected as part of a promotion.] I have put this Nespresso machine together the day that I received it. I was excited to try my new espresso machine. Unfortunately the excitement dwindled when I could not understand how to use it. I thought it was typical to others like it but I was mistaken. I eventually had to google and YouTube how to use use it, especially to understand how many pumps were needed to get a certain ounce filled.
While I understand that the calsuls are regulated by bare codes, there are times where I like additional hot water to lessen the intensity of the espresso flavors. I had no idea how to get a little more water to flow through the capsul to dilute. Maybe that is just not an option.
Outside of that, I really appreciate the variety of flavors available. The company is environmentally conscious and provides reusable pods. Several pros compared to my cons. I do wish there was an option to adjust the water amount used compared to the bare codes.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , September 26, 2022
Thank you for your review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Next Black Set Review
on September 25, 2022
Posted by: kvyas
from New York, NY
[This review was collected as part of a promotion.] No words can explain the awe of this coffee machine that came with a sample pack and exquisite glass mug. The machine percolated the coffee just fine to a smooth tasting coffee that I really enjoyed. The machine is testament to the craftsmanship gone in creating such a fine desk or pantry coffee maker. Wonderful product.
Pros: Convenient, Easy to Use, High Quality Machine, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for high quality coffee!
on September 25, 2022
Posted by: ReyDawg
from Orlando, FL
[This review was collected as part of a promotion.] I must say, this machine produces some of the best high quality espresso and coffees I have ever tasted. Just wow on the ease to pop in a capsule and push down and lock the lid. In one minute basically you have very tasty and delicious coffee or espresso. The Nespresso is very efficient and delivers every time. The app is not the best and don’t know the longevity on this product, but wow, it is great!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Not enough variety of coffee available
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Full of features and flavor!!
on September 25, 2022
Posted by: mdietz78
from San Diego, CA
[This review was collected as part of a promotion.] The Virtuo Next does so much in such a compact size! From the unique design to all the features, this is quickly becoming one of my favorite machines in my kitchen! Focusing on design first, it’s surprisingly slim at only 5.5 inches wide, so it fits nicely on my already busy kitchen counter. It has a glossy black finish, and is made from 54% recycled plastic too. The overall look conveys modern simplicity, with only one button at the top to start your brewing, and a dial slider to lock or unlock it. There’s a large, removable water tank on the back, so I can make several cups before having to worry about refilling it. It has an adjustable cup platform with three different heights, making it easy to get the right fit for your glass. It’s really easy to open up the top, pop in a capsule, and get started!
Moving on to features, this machine does so much it’s hard to know where to start! This not only makes great espresso with crema, but it makes great coffee as well! You can choose from a variety of sizes; 5 oz, 8 oz, 14 oz or 18 oz carafe. It automatically adapts brewing based on the type of capsule. So far, I really love the Espresso Toccanto capsules, and the roast/ground coffees have been really flavorful! There are over 30 types available! If recycling is your thing, Nespresso also offers a free mail-in program where you can return your used capsules.
This machine can be a little loud while brewing. However, the noise is also a helpful indicator that it’s brewing. Also, some of my wider cups won’t fit on the cup platform. Otherwise, this machine does everything I want it to, and more.
After almost two weeks of regular use I haven’t had any issues with performance. If you’re in the market for a high-quality Nespresso machine, look no further! You not only get a quality machine, but sample capsules as well! I highly recommend this!
Moving on to features, this machine does so much it’s hard to know where to start! This not only makes great espresso with crema, but it makes great coffee as well! You can choose from a variety of sizes; 5 oz, 8 oz, 14 oz or 18 oz carafe. It automatically adapts brewing based on the type of capsule. So far, I really love the Espresso Toccanto capsules, and the roast/ground coffees have been really flavorful! There are over 30 types available! If recycling is your thing, Nespresso also offers a free mail-in program where you can return your used capsules.
This machine can be a little loud while brewing. However, the noise is also a helpful indicator that it’s brewing. Also, some of my wider cups won’t fit on the cup platform. Otherwise, this machine does everything I want it to, and more.
After almost two weeks of regular use I haven’t had any issues with performance. If you’re in the market for a high-quality Nespresso machine, look no further! You not only get a quality machine, but sample capsules as well! I highly recommend this!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Too Noisy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
THE BEST!
on September 26, 2022
Posted by: Abates93
from Carrollton, MO
[This review was collected as part of a promotion.] I bought this coffee pot because my old one broke, and I've heard wonderful things about the nepresso next machine! And, oh my goodness, I've never been so in love! This is the coolest coffee/expresso machine. It's nice and sleek and slender, and doesn't take up much counter space. The coffee is out of this world good! I can make cold brew at home now! I love that there are pods for expresso shots, double expression shots, and coffee. It all tastes so delicious. The best part for me is that it makes the foam on top! It's like I have a coffee shop at home! Absolutely fantastic, and I can not stop raving about it to all my friends and family! This is a must in every coffee loving household!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent coffee machine
on September 26, 2022
Posted by: huntsmom
from Elizabethtown, PA
[This review was collected as part of a promotion.] High quality machine that is easy to use with a a variety of coffee styles and sizes to choose from; including espresso! The coffee and espresso pods are very good. The little pod disposal container that can hold a few used pods was impressive and very useful. Style and size is comparable to that of most other coffee pod machines but this one is more modern and stylish. I don't mind having it sit out on the counter. You get coffee shop quality coffee at home- what a luxury!
Pros: Easy to Use, High Quality Machine, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Features! Great Product!
on September 26, 2022
Posted by: cbrantl1
from Arkansas
[This review was collected as part of a promotion.] I really love this machine! Transparently, I have been a regular user of the primary competitor of this product. However, I will most certainly be switching over to this one! I have been really impressed with this machine and it's overall build is fantastic. Also.. I love the versatility as well. I have a large family and it's nice to have the different options! I highly recommend this product.
Pros: Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
Cons: Water tank is too small
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Nespresso Machine!
on September 26, 2022
Posted by: Javie75
from Thornton CO
[This review was collected as part of a promotion.] Impossibly good quality machine. Makes an extraordinary cup of coffee & espresso in variety of sizes. This machine is one of its kind - made of 40% recycled plastic. Most compact, sustainable and smart machine - only 5.5 inches wide with energy savings automatic turn off. Luxurious looking black machine with chrome finish.
Definitely recommend getting a Nespresso Vertuo Next if you want to upgrade your coffee game.
Definitely recommend getting a Nespresso Vertuo Next if you want to upgrade your coffee game.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA