Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,563 Reviews)
Rating breakdown 1,563 reviews
5 Stars
1,223
4 Stars
216
3 Stars
72
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
649 out of
710)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
Great little machine
on January 2, 2024
Posted by: elizabethf246
Love my little machine! Fits in my small kitchen nook and makes great coffee. It is ready to make a cup of coffee in just about 1 minute. Holds enough water for a few cups. The cost of pods adds up but that’s only because I enjoy my Nespresso multiple times daily.
Written by a customer while visiting influenster.com
Customer Rating
5
Best Coffee
on December 29, 2023
Posted by: Sscronin
from Heath, TX
[This review was collected as part of a promotion.] Nespresso is the best coffee! My Mom absolutely loves coffee at my house when she visits so I got her the Vertuo Next for Christmas. She loves it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee
on December 26, 2023
Posted by: Donny
from Vegas
[This review was collected as part of a promotion.] It makes great coffee and works great…until it doesn’t. My machine has been having trouble with any pod over 7.7 oz but I just stopped buying those. This is our second machine. It seems our first machine is about to die but we’ve used it a lot in the 12 months we’ve had it and already bought the replacement machine so we won’t miss a day when the first one dies.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Second Machine
on December 26, 2023
Posted by: Coffee Drinker 1010
from Phoenix
[This review was collected as part of a promotion.] I really like this product and truly appreciate the recycle process it affords me.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Try a different model
on December 22, 2023
Posted by: Millertime
from Chicago, IL
I bought this model for Christmas ‘22 and it has failed twice in 1 year. Kudos to Nespresso for replacing the machine two times. I am on to the VertuoPlus so hopefully we can see some reliability with this version. The coffee is great just need a machine that doesn’t require customer service. Would not recommend the VertuoNext.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 26, 2023
Thank you for your review. We certainly understand your frustration, and will be happy to assist. The Vertuo Next comes with a one-year warranty, and a lifetime of comprehensive troubleshooting. If you have any further issues, please give us a call to speak with a machine expert at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome machine!
on December 11, 2023
Posted by: Jill
from San Diego
[This review was collected as part of a promotion.] I'm a coffee snob but I'm lazy. I was skeptical about getting another coffee pod systems after being disappointed with Keurig. I was proved wrong! This coffee and espresso is amazing. The system really is pressurized to deliver that signature crema. I bought my machine in store and was immediately greeted and offered free espresso. I was like a kid in a candy store with all the selections. And I love that the pods are aluminum and not plastic and they can be recycled.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on December 10, 2023
Posted by: Brit
I am on my 3rd machine as there is always grounds in the coffee which is confirmed everytime I video call the technician. I have asked for a credit to spend the amount on a more expensive machine with Nespresso which has been declined on more than one occasion.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 11, 2023
Thank you for your review. We are dismayed to learn you’ve experienced issues with not just one, however, three Vertuo Pop+ machines. At Nespresso, our goal is to provide all our customers with complete satisfaction. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. We offer repair & replacement options via our Assistance Service Program. Your machine comes with a one-year warranty and a lifetime of troubleshooting. Please do not hesitate to contact us should you need further assistance. We are available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!!!
on December 10, 2023
Posted by: Love coffee
from RI
[This review was collected as part of a promotion.] We’ve only had this new machine for a few weeks and absolutely love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA