Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.6
(1,564 Reviews)
Rating breakdown 1,564 reviews
5 Stars
1,223
4 Stars
216
3 Stars
73
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
649 out of
711)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
Great machine if you like a strong cup of java
on March 26, 2026
Posted by: JenniferM
[This review was collected as part of a promotion.] The setup for this machine was very quick and easy. It was a little larger than I expected depth wise but I don't see that being an issue if you're putting it on your kitchen countertops. The pods definitely brew a much stronger cup of coffee than I'm used to. I would use it but it won't completely replace my other coffee machine.
Written by a customer while visiting Nespresso USA
Customer Rating
3
I tried it, but it's not for me.
on March 26, 2026
Posted by: KelseyG
[This review was collected as part of a promotion.] Let me start off by saying I love coffee. I own an espresso machine as well as a drip coffee maker already, but I had heard all the hype about nespresso and wanted the convenience of a pod for elevated coffee, without having to clean the machine so much. I was immediately overwhelmed by their pods. Nowhere does it teach you that the size of the pod you put in is how much product you get- and the machine knows what size pod you put in. Theyre all similar in size, but read the labels! Once I had the pods figured out it was a little easier, but randomly, the 7.77 Oz pods would over fill my 14oz mug and make a giant mess, so cleaning was a headache. The cup holder feels flimsy and not very secure, which was also a concern because its holding a cup of scalding coffee.my last gripe, which I wasnt expecting, was the discard pod storage- it floods with coffee water so when you go to dump them, old coffee water goes everywhere! It says it holds 7 pods, but after 3 or 4, the small bin is full do dont trust it. After allllll these downsides, there was an upside. I liked the espresso shot and it makes a true product, it just wasnt worth all the confusion and constant cleaning.
Response from Nespresso USABy Nespresso USA, Customer Service, March 28, 2026
Thank you for your review, Kelsey. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for espresso lovers who value convenience!
on March 25, 2026
Posted by: AlyssaC
[This review was collected as part of a promotion.] I love this Nespresso! I find this machine very intuitive & easy to use. There is only one button to press, which makes the brewing process super simple. The water reservoir is located on the back and very easy to refill (and lasts for a while once fully filled!) The machine emits a normal amount of noise for a typical coffee or espresso machine - not too loud, but not silent either. The machine itself is beautiful and slim, taking up minimal space on my counter and looking great on display! In terms of the actual pods, I have mixed feelings. I love the pods themselves and the variety of options available, but they are not the most accessible - to purchase Nespresso-brand pods, you must either visit a Nespresso store (there are none near me) or order online. I wish there were more options available in grocery stores. Aside from that challenge, I have really been enjoying my Nespresso Virtuo Next and would so far recommend for espresso lovers who also value convenience!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best part of waking up!
on March 25, 2026
Posted by: StaceyK
[This review was collected as part of a promotion.] Brews a fast and hot, extremely delicious coffee! Been using this nespresso daily to add to my oat protein powder. So easy to use and makes the right amount of joe.
Been very happy with this machine. Its a great addition to have to bring with me to hotels and camping . Perfect size and easy to assemble.
Been very happy with this machine. Its a great addition to have to bring with me to hotels and camping . Perfect size and easy to assemble.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee for the future!
on March 24, 2026
Posted by: AmberF
[This review was collected as part of a promotion.] This Nespresso coffee maker is pretty cool! I love that it can make espressos and coffees and lattes! It has a self cleaning feature but you still have to do some cleaning of your own! It also automatically trashes the used pod for you! the coffee maker is pretty loud though, if you’re trying to keep quiet while someone is still sleeping then this coffee maker might wake them up!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Coffee Beverage Options
on March 24, 2026
Posted by: VanessaJ
[This review was collected as part of a promotion.] This machine is a minimal size that doesn’t take up significant counter space while having adequate reservoir for multiple drinks depending on the sizes and styles you select.
Its outer design looks sleek and classy, our guests commented on the design.
The setup instructions were clear and it was easy to clean, although the setup button was a bit finicky to register and the setup running of water through the machine (without a pod) was extremely loud with lots of vibration! Expect this and don’t be alarmed, during typical use it’s no where near as loud or vibratory.
The automatic pod removal upon opening into its disposal bin avoids any heat affecting your fingers and was a great surprise feature!
This machine can prepare drinks for any of the Nespresso pods and they offer a fantastic variety of delicious options for every taste.
Would highly recommend this machine for tasty treats when your budget allows!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Sleek and stylish
on March 24, 2026
Posted by: NoreenI
[This review was collected as part of a promotion.] Simple to use, easy to clean and brews a delicious cup of coffee, the Nespresso Vertuo Next is a stylish addition to our farmhouse kitchen.
The water tank sits behind the machine, creating a sleek profile that doesn’t take up much counter space.
We liked that it included a selection of coffees to sample, from a piping hot cup of espresso to iced coffee, there’s one that’s certain to fit your taste.
We’re looking forward to trying some of the other flavor options available for this upscale coffee maker.
The water tank sits behind the machine, creating a sleek profile that doesn’t take up much counter space.
We liked that it included a selection of coffees to sample, from a piping hot cup of espresso to iced coffee, there’s one that’s certain to fit your taste.
We’re looking forward to trying some of the other flavor options available for this upscale coffee maker.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Bold brew
on March 24, 2026
Posted by: ShannonB
[This review was collected as part of a promotion.] I received this product for free in exchange for my opinion. I’m a keurig user for nearly 2 decades and I’ve always been happy with the brand. I was excited to try Nespresso to see how the two brands compare. First, I enjoy the auto reject of used pods that end up in the internal receptacle when you open the lid after brewing. There isn’t a brew size option which means each brew is pretty potent. If you’re into more mild brews, you’re going to have to create a latte which creates more work to accomplish. Overall, it’s a decent machine. I don’t feel that I’ll be using it as much as my keurig because I prefer a lighter brew…but if a quick, bold brew is your jam, you’ll dig it!
Written by a customer while visiting Nespresso USA