Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,563 Reviews)
Rating breakdown 1,563 reviews
5 Stars
1,223
4 Stars
216
3 Stars
72
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
649 out of
710)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
LOVE NESPRESSO
on June 27, 2025
Posted by: Rodie
from Cedar Falls, Iowa
LOVE Nespresso coffee !! Have a machine at home and one at my shop. They both work really well and I've had them for 3/4 years now. Bought machines for my 3 girls and they love them too. No issues with theirs either. Easy to order more coffee and get it shipped to my home.
Only one bad thing.... it is really hard to drink any other coffee now or go through a drive through and pay way too much !!
Only one bad thing.... it is really hard to drink any other coffee now or go through a drive through and pay way too much !!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Makes a great cup of coffee!
on May 15, 2025
Posted by: Shep
from Reno, NV
[This review was collected as part of a promotion.] 5 stars for the coffee taste. 5 stars for style. The weak plastic for the used pod puller doesn’t pick up the bigger pods, but I don’t get too dirty manually moving the pod to the discard bin. I love that this machine makes all of the varieties of virtuo pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best of all
on April 3, 2025
Posted by: Bob123456
from Wv
Best one yet please buy one of one iiiiiiiiiiiiiiiiiiii love it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love my Nespresso
on March 14, 2025
Posted by: BG
from Norfolk, VA
[This review was collected as part of a promotion.] Great machine I’ve had an espresso before and I loved it. I for whatever reason got rid of it and I’m so glad that I have a new one. Great machine I’ve had a espresso before and I loved it. I for whatever reason got rid of it and I’m so glad that I have a new one.I wish the water reservoir was bigger
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
on March 14, 2025
Posted by: weezygirl
from MA
Purchased two in one month and the coffee is like warm
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara, Customer Service, March 15, 2025
Thank you for your review. We are sorry to learn the Vertuo Next machine does not meet your expectations. Quality is very important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink.
We have some tips to help prepare a hotter beverage to increase your overall enjoyment:
• Use hot water to preheat the cup to keep the coffee hotter longer.
• Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
However, we have Machine Experts who would be delighted to provide additional tips and assist you with troubleshooting. Your machine comes with a one-year of warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We are confident our Machine Experts will provide you with the best resolution. Please do not hesitate to contact us.
We have some tips to help prepare a hotter beverage to increase your overall enjoyment:
• Use hot water to preheat the cup to keep the coffee hotter longer.
• Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
However, we have Machine Experts who would be delighted to provide additional tips and assist you with troubleshooting. Your machine comes with a one-year of warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We are confident our Machine Experts will provide you with the best resolution. Please do not hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this Machine
on January 24, 2025
Posted by: Angelina D
from Texas
I've had this machine for over a two years and I still love it. I'm the only one who drinks Espresso in my house so it's perfect for when I want a cup any time of the day but can easily make a fresh cup for any one who visits or when my husband feels like having a decaf. I'd definitely buy this machine again.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Major Disappointment
on January 24, 2025
Posted by: Kate
from FL
Bought this a a replacement for my Nespresso Delonghi & it had been a total disappointment. The handle constantly sticks & this machine does not allow for you to run straight water through the lines if the machine has been sitting, you have to use a pod which is wasteful.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE THE NEW SIZES
on October 18, 2024
Posted by: MomofNine
from Baton Rouge, Louisiana
We have had a Vertuo Next Deluxe for almost a year now. We love it! Each family member can chose their favorite coffee and size. We also have the original Nespresso coffee maker and that's the reason we decided to get this one. Now, we have all the choices available. We have been Nespresso users for almost ten years.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA