Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,563 Reviews)
Rating breakdown 1,563 reviews
5 Stars
1,223
4 Stars
216
3 Stars
72
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
649 out of
710)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
Reliable
on December 20, 2025
Posted by: Ronny14
[This review was collected as part of a promotion.] I’ve been very happy with this Nespresso machine. It’s simple to use, heats up quickly, and makes consistently good coffee without any fuss. The espresso has a smooth, rich flavor, and the capsule variety makes it easy to switch things up depending on the day. Cleanup is minimal, which is a big plus for busy mornings. Overall, it does exactly what I want it to do and feels like a solid, reliable addition to the kitchen.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Quality
on December 19, 2025
Posted by: Brea
from Troy New York
[This review was collected as part of a promotion.] The coffee is amazing. The instructions to set it up are easy. Only complaint is that it doesn’t get extremely hot
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on December 19, 2025
Posted by: Juice WA
from Washington
[This review was collected as part of a promotion.] Excellent machine with great options for many different types of coffee drinks
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I have been converted!!!
on December 19, 2025
Posted by: JimmyMac805
from Los Alamos, California
[This review was collected as part of a promotion.] I upgraded my older Nespresso for a newer version. Nothing was wrong with the first one; my wife just liked the newer one better. I just retired after 40 years of Federal Law Enforcement, and I was never a coffee drinker… until my wife bought our first Nespresso machine. The choices of coffee are amazing. Every order, my wife orders a sleeve that she thinks that I would like, and every time she selects a winner. Golden Caramel, Rich Chocolate and Vanilla are truly legit flavors, you can’t go wrong.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on December 18, 2025
Posted by: H3nry1379
from Charlottesville VA
[This review was collected as part of a promotion.] So happy with my Nespresso. I love making delicious fancy coffees at home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Seasonal favorites
on December 18, 2025
Posted by: CF
from Kansas
[This review was collected as part of a promotion.] I bought the Christmas flavors and they are delightful. The peppermint is perfect without any cream. The cardamom has just the right level to drink black.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Love the coffee and ease of the machine
on December 18, 2025
Posted by: chris
from Oregon
[This review was collected as part of a promotion.] We bought this machine at the end of September when our previous one started leaking all over the place. Our previous one had an automatic lift and this one does not have that. The pod ejector does not work on our new machine and so we need to pull the pods out after each use, it makes the pod catcher space in the machine essentially useless. We enjoy the coffee and the ease of the machine, but we are disappointed in purchasing a new machine and not having some perks and others not working on the machine brand new out of the box.
I would recommend this to a friend!
Response from Nespresso USABy Kendall, Customer Service, December 19, 2025
Thank you for your review, Chris. This should not be the case with your machine and we hope you know that we're always here to help. Please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great buy
on December 18, 2025
Posted by: Starbucks at home
from St. Louis MO
[This review was collected as part of a promotion.] I recently purchased a machine for myself and loved it. I visited my daughter and she didn't have one, so I purchased one for her
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA