Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.6
(1,564 Reviews)
Rating breakdown 1,564 reviews
5 Stars
1,223
4 Stars
216
3 Stars
73
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
649 out of
711)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
2
Not as good as I’d hoped for
on April 1, 2026
Posted by: JB20
[This review was collected as part of a promotion.] The performance is so-so. It is a bit loud and vibrated my counter when it’s dispersing. It’s made of cheap plastic mostly. I was wanting to like this but the pods contains some toxic ingredients and it passes through the inside coating them the aluminum. I did not like the flavor of the coffee. The size is nice as it’s slim but the longest length is a bit excessive as it’s narrow and long. It does have many cup sizes that you can adjust. I would not recommend this product. I appreciate being able to try it.
Response from Nespresso USABy Nespresso USA, Customer Service, April 5, 2026
Thank you for your review. We are sorry to learn our Vertuo Next didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on April 1, 2026
Posted by: TinaF
[This review was collected as part of a promotion.] I love that this coffee machine is very easy to use, just put in the capsule and press a button. The design is simple and slim so it doesn’t take up much space on the counter. You can make different types of coffee, from espresso to full size cups and it offers 6 brew sizes. It also has an adjustable cup tray so you can fit different cup sizes easily. The only downside for me is the temperature, coffee is not warm enough especially if you like hot coffee.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Get Your Caffeine Here!
on March 30, 2026
Posted by: FredS
[This review was collected as part of a promotion.] Slim and sleek, this unit doesn’t take up a ton of counter space. Which is good since that’s at a premium in our house! Simple and easy-to-use design. Easy to fill and clean. The lid is a bit tough to close so watch for that. Yes it makes noise but it’s not too loud. Can easily make a fresh coffee while wifey is on a Zoom call. I’m more disruptive than any coffee maker could be anyway. ;) Product quality is quite good-hard to beat the espresso you get from this! Coffee pods are a bit pricey, so this serves more as a “treat” or “special” brew than the daily go-to for caffeine for us. A worthy addition to your caffeine routine!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great flavors inside the pods
on March 28, 2026
Posted by: GigiT
[This review was collected as part of a promotion.] We like our coffee and really enjoyed this machine. I wish i could be able to load the video but system did not help me. Very easy to clean, great taste. So light and durable machine. They also send the pods within.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice
on March 27, 2026
Posted by: RadiahG
[This review was collected as part of a promotion.] If you are. Coffee drinker like me, look no further! This Nespresso coffee maker even makes a CARAFE size! In addition to a cup of joe, you can make espresso shots and barista style drinks! The pods come in so many flavors and sizes.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Machine
on March 26, 2026
Posted by: CicelyG
[This review was collected as part of a promotion.] I love this machine! This Nespresso maker makes a perfect cup of coffee! The instructions are included, but it is so EASY to operate! I love the difference flavors and the smoothness of the brew! It is also compact enough to fit on the counter without taking up a lot of space. Its very easy to clean also. I would 100% recommend this product to anyone and everyone!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great Idea, Frustrating Setup!
on March 26, 2026
Posted by: ChadH
[This review was collected as part of a promotion.] I received the Nespresso Vertuo Next machine for free from Influenster, and I had high hopes going in. Unfortunately, it didn’t work out of the box, and I ended up spending an hour on the phone just to get it running. Even after that, it feels like there are too many steps involved just to brew a single cup of coffee.
When it does work, the coffee is good, but the overall experience feels more complicated than it should be. At this point, I’m not convinced it’s worth the hassle.
Response from Nespresso USABy Nespresso USA, Customer Service, March 28, 2026
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes a fantastic cup of coffee or shot of espress
on March 26, 2026
Posted by: AndreaF
[This review was collected as part of a promotion.] I absolutely love the Nespresso Vertuo. I’ve always wanted a Nespresso, but they always seemed large and very expensive. The Vertuo takes up much less counter space. It was really easy to set up. I like how there is a moveable shelf so you can choose where to put your cup. It brews easily, it’s not too loud, and makes a fantastic cup of coffee or shot of espresso. I did notice that the coffee isn’t too hot, so you don’t have to wait forever to enjoy. It’s really easy to take care of, and I’m enjoying trying different Nespresso pods.
Written by a customer while visiting Nespresso USA