Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,560 Reviews)
Rating breakdown 1,560 reviews
5 Stars
1,221
4 Stars
215
3 Stars
72
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
649 out of
710)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
Nice
on March 27, 2026
Posted by: RadiahG
[This review was collected as part of a promotion.] If you are. Coffee drinker like me, look no further! This Nespresso coffee maker even makes a CARAFE size! In addition to a cup of joe, you can make espresso shots and barista style drinks! The pods come in so many flavors and sizes.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Machine
on March 26, 2026
Posted by: CicelyG
[This review was collected as part of a promotion.] I love this machine! This Nespresso maker makes a perfect cup of coffee! The instructions are included, but it is so EASY to operate! I love the difference flavors and the smoothness of the brew! It is also compact enough to fit on the counter without taking up a lot of space. Its very easy to clean also. I would 100% recommend this product to anyone and everyone!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great Idea, Frustrating Setup!
on March 26, 2026
Posted by: ChadH
[This review was collected as part of a promotion.] I received the Nespresso Vertuo Next machine for free from Influenster, and I had high hopes going in. Unfortunately, it didn’t work out of the box, and I ended up spending an hour on the phone just to get it running. Even after that, it feels like there are too many steps involved just to brew a single cup of coffee.
When it does work, the coffee is good, but the overall experience feels more complicated than it should be. At this point, I’m not convinced it’s worth the hassle.
Response from Nespresso USABy Nespresso USA, Customer Service, March 28, 2026
Thank you for your review. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes a fantastic cup of coffee or shot of espress
on March 26, 2026
Posted by: AndreaF
[This review was collected as part of a promotion.] I absolutely love the Nespresso Vertuo. I’ve always wanted a Nespresso, but they always seemed large and very expensive. The Vertuo takes up much less counter space. It was really easy to set up. I like how there is a moveable shelf so you can choose where to put your cup. It brews easily, it’s not too loud, and makes a fantastic cup of coffee or shot of espresso. I did notice that the coffee isn’t too hot, so you don’t have to wait forever to enjoy. It’s really easy to take care of, and I’m enjoying trying different Nespresso pods.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine if you like a strong cup of java
on March 26, 2026
Posted by: JenniferM
[This review was collected as part of a promotion.] The setup for this machine was very quick and easy. It was a little larger than I expected depth wise but I don't see that being an issue if you're putting it on your kitchen countertops. The pods definitely brew a much stronger cup of coffee than I'm used to. I would use it but it won't completely replace my other coffee machine.
Written by a customer while visiting Nespresso USA
Customer Rating
3
I tried it, but it's not for me.
on March 26, 2026
Posted by: KelseyG
[This review was collected as part of a promotion.] Let me start off by saying I love coffee. I own an espresso machine as well as a drip coffee maker already, but I had heard all the hype about nespresso and wanted the convenience of a pod for elevated coffee, without having to clean the machine so much. I was immediately overwhelmed by their pods. Nowhere does it teach you that the size of the pod you put in is how much product you get- and the machine knows what size pod you put in. Theyre all similar in size, but read the labels! Once I had the pods figured out it was a little easier, but randomly, the 7.77 Oz pods would over fill my 14oz mug and make a giant mess, so cleaning was a headache. The cup holder feels flimsy and not very secure, which was also a concern because its holding a cup of scalding coffee.my last gripe, which I wasnt expecting, was the discard pod storage- it floods with coffee water so when you go to dump them, old coffee water goes everywhere! It says it holds 7 pods, but after 3 or 4, the small bin is full do dont trust it. After allllll these downsides, there was an upside. I liked the espresso shot and it makes a true product, it just wasnt worth all the confusion and constant cleaning.
Response from Nespresso USABy Nespresso USA, Customer Service, March 28, 2026
Thank you for your review, Kelsey. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for espresso lovers who value convenience!
on March 25, 2026
Posted by: AlyssaC
[This review was collected as part of a promotion.] I love this Nespresso! I find this machine very intuitive & easy to use. There is only one button to press, which makes the brewing process super simple. The water reservoir is located on the back and very easy to refill (and lasts for a while once fully filled!) The machine emits a normal amount of noise for a typical coffee or espresso machine - not too loud, but not silent either. The machine itself is beautiful and slim, taking up minimal space on my counter and looking great on display! In terms of the actual pods, I have mixed feelings. I love the pods themselves and the variety of options available, but they are not the most accessible - to purchase Nespresso-brand pods, you must either visit a Nespresso store (there are none near me) or order online. I wish there were more options available in grocery stores. Aside from that challenge, I have really been enjoying my Nespresso Virtuo Next and would so far recommend for espresso lovers who also value convenience!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best part of waking up!
on March 25, 2026
Posted by: StaceyK
[This review was collected as part of a promotion.] Brews a fast and hot, extremely delicious coffee! Been using this nespresso daily to add to my oat protein powder. So easy to use and makes the right amount of joe.
Been very happy with this machine. Its a great addition to have to bring with me to hotels and camping . Perfect size and easy to assemble.
Been very happy with this machine. Its a great addition to have to bring with me to hotels and camping . Perfect size and easy to assemble.
Written by a customer while visiting Nespresso USA