Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,560 Reviews)
Rating breakdown 1,560 reviews
5 Stars
1,221
4 Stars
215
3 Stars
72
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
649 out of
710)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
3
Beautiful machine but not for decaf drinkers
on April 6, 2026
Posted by: CharleaF
[This review was collected as part of a promotion.] This nespresso machine is absolutely beautiful, I love the sleek esthetic that this color pattern gives. The machine is not as quiet as I would like, it's pretty noisy. For me, the issue is that there aren't many decaf options. For the ones that are available, there aren't any sold in store. I have been drinking decaf for over 2 years so it is a little frustrating that I have to order the pods for this. I know I can refill them but sometimes I would like to enjoy the convenience. This machine also, brews the beverages quicker than my other coffee pot I had prior to this one. All in all it's a good machine but with there not being many decaf options, I can't utilize it how I want.
Response from Nespresso USABy Nespresso USA, Customer Service, April 8, 2026
Hi Charlea. We're sorry to hear your disappointment in our decaf options. We'll share this feedback with our team. Every Nespresso machine is covered under at least a one-year warranty and a lifetime of troubleshooting support, so for additional assistance, please call 800-562-1465, and a Machine Expert will be happy to assist you 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great concept but wish it was smaller
on April 6, 2026
Posted by: SabrinaB
[This review was collected as part of a promotion.] Well, I appreciated the creamy rich coffee and espresso flavors. I found myself at a real big learning curve as I’m used to coffee only pods with that being said compared to what I’m used to the Nespresso is rather loud if that’s something that you don’t mind I find that it’s a great investment while I’ve been testing it these past few weeks unfortunately the size of the one I was testing does not work well with my old farmhouse cabinets I wish it was a little bit smaller so I could use it to its best potential.
Response from Nespresso USABy Nespresso USA, Customer Service, April 8, 2026
Hi Sabrina. Every Nespresso machine is covered under at least a one-year warranty and a lifetime of troubleshooting support, so for additional assistance, please call 800-562-1465, and a Machine Expert will be happy to assist you 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Incredible appliance
on April 6, 2026
Posted by: ErickaB
[This review was collected as part of a promotion.] I’m so grateful to have gotten this from Influenster. I’ve been loving coffee so much, and this make an incredible espresso. This is a must have appliance!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best part of waking up
on April 3, 2026
Posted by: KimberlyB
[This review was collected as part of a promotion.] This is so beautiful. It fits perfectly on my countertop and barely takes up any room. I’ve been looking for a smaller sized espresso machine, and this is fantastic. It’s not too heavy, but very durable. It’s easy to maintain an easy to clean. It does not get hot and it’s super easy to use. I was so impressed at how smooth and silky. The espresso was. I don’t know how I’ll ever go back. Best cup of coffee I’ve had in years. I love the book that gives you tips.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not as good as I’d hoped for
on April 1, 2026
Posted by: JB20
[This review was collected as part of a promotion.] The performance is so-so. It is a bit loud and vibrated my counter when it’s dispersing. It’s made of cheap plastic mostly. I was wanting to like this but the pods contains some toxic ingredients and it passes through the inside coating them the aluminum. I did not like the flavor of the coffee. The size is nice as it’s slim but the longest length is a bit excessive as it’s narrow and long. It does have many cup sizes that you can adjust. I would not recommend this product. I appreciate being able to try it.
Response from Nespresso USABy Nespresso USA, Customer Service, April 5, 2026
Thank you for your review. We are sorry to learn our Vertuo Next didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use
on April 1, 2026
Posted by: TinaF
[This review was collected as part of a promotion.] I love that this coffee machine is very easy to use, just put in the capsule and press a button. The design is simple and slim so it doesn’t take up much space on the counter. You can make different types of coffee, from espresso to full size cups and it offers 6 brew sizes. It also has an adjustable cup tray so you can fit different cup sizes easily. The only downside for me is the temperature, coffee is not warm enough especially if you like hot coffee.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Get Your Caffeine Here!
on March 30, 2026
Posted by: FredS
[This review was collected as part of a promotion.] Slim and sleek, this unit doesn’t take up a ton of counter space. Which is good since that’s at a premium in our house! Simple and easy-to-use design. Easy to fill and clean. The lid is a bit tough to close so watch for that. Yes it makes noise but it’s not too loud. Can easily make a fresh coffee while wifey is on a Zoom call. I’m more disruptive than any coffee maker could be anyway. ;) Product quality is quite good-hard to beat the espresso you get from this! Coffee pods are a bit pricey, so this serves more as a “treat” or “special” brew than the daily go-to for caffeine for us. A worthy addition to your caffeine routine!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great flavors inside the pods
on March 28, 2026
Posted by: GigiT
[This review was collected as part of a promotion.] We like our coffee and really enjoyed this machine. I wish i could be able to load the video but system did not help me. Very easy to clean, great taste. So light and durable machine. They also send the pods within.
Written by a customer while visiting Nespresso USA