Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,567 Reviews)
Rating breakdown 1,567 reviews
5 Stars
1,226
4 Stars
216
3 Stars
73
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
651 out of
713)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
Good ☕️
on February 13, 2026
Posted by: CynthiaB
[This review was collected as part of a promotion.] I was very excited to see this up for grabs. The set up was easy and straightforward. It is a bit hefty but it’s a small machine. It’s slick and makes good coffee (i used an espresso pod)
Written by a customer while visiting Nespresso USA
Customer Rating
5
Luxurious, Top-Notch Quality Performance and Taste
on February 13, 2026
Posted by: BrittanyT
[This review was collected as part of a promotion.] Expresso anyone? The Nespresso Vertuo Next will serve you up nicely! This machine is top-tier! The setup for this was simple and quick. The machine heats up fast, and fluid comes out smoothly. The brewing system on this machine is spectacular with its speedy process. It's amazing to see how fast expresso is produced once you press the start button. There are levels set on the machine so you can adjust the cup stand to the placement that best suits the height/size of your cup. It does make noise while it's heating up, but it's not bothersome. Expresso comes out hot and fresh. The taste is astonishing! The Vertuo Next produces pure and smooth flavored beverages that taste different than the average coffee.
Additionally, there's also an app available to download to help you set up the machine. The app provides information on how to use and set up your machine with videos of demonstrations. With the app, you're also given the opportunity to set your machine to the cup size you'll most likely use, so it will automatically dispense that selected amount each time. Overall, the Nespresso Vertuo Next machine is made of great quality and delivers top-notch beverages full of flavor that's beyond the ordinary cup of coffee. I'm truly impressed with its luxurious performance and the deliciousness it provides!
Additionally, there's also an app available to download to help you set up the machine. The app provides information on how to use and set up your machine with videos of demonstrations. With the app, you're also given the opportunity to set your machine to the cup size you'll most likely use, so it will automatically dispense that selected amount each time. Overall, the Nespresso Vertuo Next machine is made of great quality and delivers top-notch beverages full of flavor that's beyond the ordinary cup of coffee. I'm truly impressed with its luxurious performance and the deliciousness it provides!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on February 13, 2026
Posted by: SoledadJ
[This review was collected as part of a promotion.] I recently got the Nespresso Vertuo Next machine, and I’m really impressed with it! It works great and has a sleek, fancy design that looks amazing in my kitchen. One of my favorite features is that the pods automatically eject after brewing, which makes cleanup super easy. The coffee it makes is absolutely delicious, rich, smooth, and café quality, all from the comfort of home. I definitely recommend it to anyone who loves good coffee and wants a convenient, stylish machine.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Either I got a lemon, or it just doesn't work easy
on February 13, 2026
Posted by: KendraT
[This review was collected as part of a promotion.] I wanted to love this Nespresso so badly! I was stoked when I received it from Influenster complimentary! Idk if we got a lemon or what but it just doesn't work right! You have to put the coffee in then lock it then try to start then unlock and lock again to start. This happens multiple times before you can get a cup of brew! I know how to work it and read all the directions even my fiance said it just didn't work right. I need to try one that actually works because if this is how they all are. It's not worth the price point at all!
Response from Nespresso USABy Chloe H., Customer Service, February 14, 2026
Thank you for your review, Kendra. We're sorry to learn the Vertuo Next machine didn’t meet your expectations. All machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worthy upgrade
on February 13, 2026
Posted by: TinaM
[This review was collected as part of a promotion.] I recently upgraded to the Nespresso Vertuo Next. I kept the older model for years and the first thing that caught my eyes was the design. The look is much more stream line and modern. The older version was great but this one gives a clean refined look on the counter.
One of my favorite features is the hidden trash bin! I love that the used pods are completely our of sight. It looks neat. It is a small detail but makes such a huge difference.
I am not a huge fan of the smaller water tank, I find myself refilling it much more often. That is probably my only complaint.
Coffee is made daily in my home. I swear the coffee brews better and is stronger and much more potent. Even the smell while its brewing is more potent. I think I have an upgrade in machine and flavor!
The mug replacement is another thing I enjoy. It is much easier to move and feels intuitive. Whether using a small or large mug it is smoother. This is worth the upgrade.
Setup and clean up and overall experience is smoother and easier. The process moves faster to prepare as well.
Written by a customer while visiting Nespresso USA
Customer Rating
5
A great investment for cafe-quality espresso at ho
on February 13, 2026
Posted by: NicoleK
[This review was collected as part of a promotion.] I’ve been using the Nespresso Vertuo for a while now, and honestly, it’s completely changed my at-home coffee routine. The biggest standout for me is how easy it is to use. You pop in a pod, press the one button, and it automatically adjusts the brew settings.
The coffee itself is consistently smooth and rich, with that signature thick crema on top that makes it feel like something from a cafe. I love that there are multiple cup sizes-from espresso shots to full mugs-so it works whether I want a quick boot or a slow morning coffee.
Another thing I appreciate is the sleek design. It doesn’t take up much counter space and looks modern and clean in my kitchen. It heats up quickly which is perfect for busy mornings.
The only downside is that you are limited to Neapresso’s Vertuo pods, which can be a bit more expensive than traditional coffee. But for me, the convenience and quality make it worth it.
Overall if you want cafe-quality coffee at home without the learning curve of a full espresso machine, the Nespresso Vertuo is a great investment.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Sleek and Fantastic Coffee Maker
on February 13, 2026
Posted by: LouisaR
[This review was collected as part of a promotion.] I was so excited to try the Nespresso machine! It's sleek and has a slim profile that fits nicely on the kitchen counter. It is simple in design and the pods can be recycled! I tried regular coffee, iced coffee and decaffeinated coffee so far. All were rich (in a good way) tasting and very smooth. I tried without anything added then also with sugar and milk (which is my preference with coffee); I very much enjoyed the flavor and feel of each flavor/style. Although the machine is simple, I didn't like that the instructions were quite lacking; this did make the experience confusing for me honestly. I think the instructions could be improved with a few simple step by step guides with words (even if it is such a simple machine it would help).
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great
on February 13, 2026
Posted by: NourA
[This review was collected as part of a promotion.] The Nespresso Vertuo Next looks sleek and modern and doesn’t take up much counter space, which I love. The design is simple and clean, and it’s super easy to use with just one button. Brewing is fast and the coffee comes out hot with a thick crema, and I like that it automatically adjusts to each pod size. The capacity is decent for daily use, though if you drink a lot of coffee you’ll refill the water tank pretty often. Build wise, it feels lightweight and mostly plastic, not super heavy. Reliability is great & I can always rely on it for a good cup of coffee in the morning. Overall it’s convenient and makes good coffee, but durability isn’t its strongest point.
Written by a customer while visiting Nespresso USA