Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,567 Reviews)
Rating breakdown 1,567 reviews
5 Stars
1,226
4 Stars
216
3 Stars
73
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
651 out of
713)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
4
Makes delicious beverages quickly.
on February 16, 2026
Posted by: AnnE
[This review was collected as part of a promotion.] Love the overall design of the Nespresso and the variety of drinks they provide. Water dispenser is easy to fill and dishwasher safe. It is easy to use and quick to make your favorite beverage. I like the removable adjustable shelf as well but there are a few dislikes.
I feel although it has a thin design it is long and although sturdy the adjustable cup holder may easily be hit and broken off.
When you open it, it automatically removes the old pods into a tray which is a nice touch but may not be necessary.
This system claims to be Bluetooth-but I could not get it to connect to our WiFi and upon review I see I am not the only one with this issue on their app. And lastly I which there was a way to store the pods other than just buying a clear container so that you can see what you have.
I feel although it has a thin design it is long and although sturdy the adjustable cup holder may easily be hit and broken off.
When you open it, it automatically removes the old pods into a tray which is a nice touch but may not be necessary.
This system claims to be Bluetooth-but I could not get it to connect to our WiFi and upon review I see I am not the only one with this issue on their app. And lastly I which there was a way to store the pods other than just buying a clear container so that you can see what you have.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes a perfect cup of coffee and or espresso.
on February 16, 2026
Posted by: TinaC
[This review was collected as part of a promotion.] I love this espresso machine. It is very easy to use and the brewing time is quick. This machine does not take up a lot of space on your countertops. If you were looking for an espresso machine I highly recommend this one.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Coffee very strong
on February 16, 2026
Posted by: StaceyB
[This review was collected as part of a promotion.] I’m not quite sure I like this machine. It’s pretty loud when it starts brewing. My husband finds it too complicated to use. The pods are very expensive. The water reservoir is not very big. I’m not a huge coffee drinker but I do drink it but this was way too strong for my taste. It was ok to set up. You have to download the app which I don’t like to work a coffee machine.
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Written by a customer while visiting Nespresso USA
Customer Rating
3
Thank you next
on February 16, 2026
Posted by: SammT
[This review was collected as part of a promotion.] I do love this machine. However there are a few things I don’t like about it. It is a rather loud machine compared to others I have. Another thing I’m finding is I can’t use a normal size mug in the mug holder because when it is vibrating to make the coffee it slides the mug off. If all love to have more room for the coffee to drip into the mug and be able to have room to put this in a travel thermos. Overall the coffee taste is extremely smooth and I do love the taste I just wish more room was given to dispense the coffee.
Response from Nespresso USABy Chloe H., Customer Service, February 17, 2026
Thank you for your review, Sam. All machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. Please call us directly at, 800-562-1465, we'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super convenient and delicious!
on February 16, 2026
Posted by: ValerieR
[This review was collected as part of a promotion.] I’m genuinely blown away with this coffee maker! It has by far become my favorite out of the three I own. It’s so simple to use: just insert a pod, turn it on, and enjoy a rich, delicious cup of coffee topped with froth in minutes. The built-in container for used pods is a great touch that makes cleanup effortless, and its compact design means it doesn’t take up a lot of counter space. My only drawback is that the pods can be a bit pricey. But regardless of that, I give it a 5-Star!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso coffee
on February 16, 2026
Posted by: MariaTitaO
[This review was collected as part of a promotion.] I have been having so much fun in trying all the different pods.I am an iced latte girly that drinks coffee everyday and this nespresso machine has been saving me so much money. Nice setup , does not take a lot of space and great to have at home. Its nice and cute abd great material. Slight noise but works great. Great energy.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect Coffee
on February 15, 2026
Posted by: KendalS
[This review was collected as part of a promotion.] We absolutely love our Nespresso machine. The versatility in coffee type, how easy it is to run, and it’s nice and quiet compared to most coffee makers. Sits nicely on the counter without taking up too much space as well.
Written by a customer while visiting Nespresso USA
Customer Rating
5
A great variety of coffee options, that are all ex
on February 15, 2026
Posted by: SallieL
[This review was collected as part of a promotion.] I love the Nespresso Vertuo next coffee machine. It’s like a coffee shop all in one . The rich bold coffee is so good!! The performance of the Nespresso is built with quality and safety in mind . This coffee machine is small in size but makes a small espresso to a mug or even a small pot to share!!! I love everything about the Nespresso!!
Written by a customer while visiting Nespresso USA