Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,553 Reviews)
Rating breakdown 1,553 reviews
5 Stars
1,217
4 Stars
213
3 Stars
72
2 Stars
21
1 Star
30
91%of customers recommend this product.
(
646 out of
707)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
1
Most unreliable machine I’ve ever had
on July 25, 2022
Posted by: Smeesh
from Torrance CA
Have returned this machine twice now, both models worked for a few months then just stopped brewing. Tried descaling and cleaning and nothing worked. Frustrating!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, July 27, 2022
Thank you for your review, Smeesh. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. Please allow us to provide some user tips that may help. When turning on your machine, allow the machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked with a slight click sound. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. Please allow us to provide some user tips that may help. When turning on your machine, allow the machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked with a slight click sound. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
*Horrible Machine
on March 9, 2023
Posted by: Lost a fan of Nespresso
from California
*Horrible Machine will rob your morning joy. Best tasting "home coffee", but the Vertuo Next machine is so problematic. This taste better than Kuerig and helped me to stop Starbucks in the busy mornings. But troubleshooting is beyond aggravating because it's not consistent with the directions. I won't purchase nother Vertuo Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , March 10, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on December 10, 2023
Posted by: Brit
I am on my 3rd machine as there is always grounds in the coffee which is confirmed everytime I video call the technician. I have asked for a credit to spend the amount on a more expensive machine with Nespresso which has been declined on more than one occasion.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 11, 2023
Thank you for your review. We are dismayed to learn you’ve experienced issues with not just one, however, three Vertuo Pop+ machines. At Nespresso, our goal is to provide all our customers with complete satisfaction. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. We offer repair & replacement options via our Assistance Service Program. Your machine comes with a one-year warranty and a lifetime of troubleshooting. Please do not hesitate to contact us should you need further assistance. We are available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Major Disappointment
on January 24, 2025
Posted by: Kate
from FL
Bought this a a replacement for my Nespresso Delonghi & it had been a total disappointment. The handle constantly sticks & this machine does not allow for you to run straight water through the lines if the machine has been sitting, you have to use a pod which is wasteful.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Never experienced a worse machine!
on September 24, 2021
Posted by: Celine
from Tucson, AZ
Have had to replace this machine twice now! Constantly malfunctions and is incredibly difficult to troubleshoot. Very frustrating when you're about to leave for work and try to make a cup of coffee and it simply won't. Buy a different machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 25, 2021
Thank you for your review, Celine. While we are glad to know a machine expert was able to replace your Vertuo Next, we are dismayed to learn about the issues you are currently experiencing. If you need additional assistance with your replacement Vertuo Next machine, please do not hesitate to contact our 24/7 toll-free number, 800-562-1465, or visit Nespresso.com/help for troubleshooting tips. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Would not pair with app. Stopped working after one
on October 29, 2021
Posted by: Kirk
from Auburn, WA
Out of the box it wouldn't pair (app could never find the machine). I should have returned it then. Shortly after the warranty expired it stopped functioning (lights indicate an internal error). I am extremely disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, October 30, 2021
Hi Kirk, we're disappointed to hear this. If you will contact us at 1-800-562-1465 our team will be happy to assist with your Vertuo Next. We have out of warranty support options available for you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Constant problems and replacements
on November 3, 2021
Posted by: DaraNYC
I love the ease of the Nespresso and the various coffee choices. What I don't love, is the machine seems to work fine for a few months and then it stops working and I've had to get a replacement. I received my first machine in February, a few months later it was leaking water and after calling I was sent a replacement. Again, several months after receiving the first replacement we had a new problem, this time the machine no longer brews coffee and wasted several pods trying to fix the situation. We regularly use the machine and follow all of the recommended care instructions. It is frustrating to go to make a cup of coffee to only have the machine malfunction yet again. If the machine worked properly for more than a few months at a time I would give the machine a 5 star review. Having to go through yet another replacement in less than a year is certainly not ideal.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, November 4, 2021
Thank you for your review, Dara. This is certainly not the experience intended with our machines and we are glad to see that another replacement machine has been shipped to you. We are always here to help at our toll-free number, 800-562-1465, where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very frustrating machine
on November 16, 2021
Posted by: Dbake
from Dallas,Tx
The Nespresso Vurtuo Next has been one of the most frustrating purchases I have made. It constantly has a problem and can never do the simple task of making coffee like other coffee machine I have had. It is always asking us to clean it, then we clean it per the instructions, and it still wont make coffee, causing us to burn through pods to test out if it is working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, November 17, 2021
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA