Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,567 Reviews)
Rating breakdown 1,567 reviews
5 Stars
1,226
4 Stars
216
3 Stars
73
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
651 out of
713)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
4
Nice machine
on February 22, 2026
Posted by: MelissaC
[This review was collected as part of a promotion.] As soon as I pulled it out of the box there was an extremely strong, horrible smell of old, dirty cardboard. Particles of the packaging they used was all over the machine so it looked dusty and dirty and a strong plastic smell coming from the machine. I cleaned it up and let it air out for a couple of weeks before using. Make sure you read the directions and run water through the machine before using. Other than the smell that eventually went away it’s been great. I like how you can make different sizes of espresso and coffee and the pods are so convenient. Very easy machine to use and clear instruction manual.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso
on February 22, 2026
Posted by: TiffaniP
[This review was collected as part of a promotion.] The set up is very easy to use. I love that the cup size is adjustable and it came with complimentary pods. The consistency is just right you can make so many different types of coffees and espresso. I'd say it's relatively quiet.
Written by a customer while visiting Nespresso USA
Customer Rating
5
A great machine that fits anywhere.
on February 22, 2026
Posted by: SusanD
[This review was collected as part of a promotion.] I received this product free from Influenster and Nespresso in exchange for my honest feedback. I love this coffee machine! The beginning setup was tricky as the manual is mostly pictures and very little instructions in writing, but I figured it out. The size of the machine is pretty compact. It will fit nicely on your counter and not take up a lot of space. The water reservoir holds a lot. Probably about two larger size drinks worth. It would be more convenient if the water container wasn’t all the way at the back, however. The machine is sleek and modern looking. A neat feature to this coffee machine is that the Nespresso pods will fall into a side pocket when done with making the drink. The drink was somewhat thick and foamy when finished. The coffee was delicious!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Convenient!
on February 22, 2026
Posted by: LaceyW
[This review was collected as part of a promotion.] I love having a Nespresso machine. It’s convenient and easy to use. I’ve been using a Nespresso machine for a few years now and have not had any maintenance issues. The machine can be quite loud but that’s only for a few seconds while the coffee is brewing. I like that there are several different size and brew options that fit my households preferences.
(click to see the video)
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great quick espressos and coffees
on February 22, 2026
Posted by: MoraleeT
[This review was collected as part of a promotion.] Best pod machine ever. Makes great espressos and coffees. Machine knows the temperature for each pod. Flavors are wonderful. Nothing tastes bland or burnt. Super easy to use and set up. Looks cute on the counter as well.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact Brewer
on February 22, 2026
Posted by: StephanieC
[This review was collected as part of a promotion.] This product is perfection. The controls are simple to understand and easy to use. The brewing temperature is perfect. the size is compact and fits on my already crowded counter. The water capacity last for a week for me but easy to refill.
Written by a customer while visiting Nespresso USA
Customer Rating
5
makes delicious coffee!
on February 22, 2026
Posted by: LaurenC
[This review was collected as part of a promotion.] i really enjoy practicality of this machine! it’s super easy to set up, i recommend scanning the QR code and watching the youtube videos. i enjoy having an app alongside my machine as well. it’s durable, and built well. the design is very chic! for this review i tasted the altissio pod. after brewing, i mixed it with some cream and sugar. it’s absolutely delicious! very strong brew, lots of flavor. no burnt coffee taste around here! all around very enjoyable and i will definitely keep using this in the future. also - extra points for the used-pod holder within the machine! that’s brilliant! this machine feels luxe, and built to last.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Directions are bad, coffee is good
on February 22, 2026
Posted by: DawnS
[This review was collected as part of a promotion.] When I unboxed the Vertuo Next machine, it was very dusty/dirty. I cleaned the outside then grabbed the manual to start reading up on how to use the machine. There's almost no directions. Just some rebus signs (pictures, no words) and many different QR codes (one for each step, such as initial cleaning and making your first cup). The videos the codes take you to are a little more helpful, but I would prefer not to have to go page by page, to get each code. Just put the info in the manual.
Once I figured out what I needed to do, it was easier. The coffee tastes better than my other pod style machine's coffee. It's definitely stronger, with a richer flavor.
Once I figured out what I needed to do, it was easier. The coffee tastes better than my other pod style machine's coffee. It's definitely stronger, with a richer flavor.
The temp of the coffee was not as hot as expected, but it wasn't bad. Cooled off quicker than normal. It makes a decent sized cup.
The reservoir holds enough water to make more than one cup, which is nice. You don't have to refill each time you want to use it.
There is an app you can download, but it looks like it's only to do updates and troubleshooting.
Written by a customer while visiting Nespresso USA