Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,567 Reviews)
Rating breakdown 1,567 reviews
5 Stars
1,226
4 Stars
216
3 Stars
73
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
651 out of
713)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
Read this!
on February 28, 2026
Posted by: KelceyP
[This review was collected as part of a promotion.] What a beautiful cup of coffee and espresso this machine makes. I was pleased with the crema on both the espresso and the coffee. I'm fascinated by the functionality of each pod using a bar code to tell the machine the perfect amount of water for each pod. (I also love that the machine allows you to easily top off if you wish.)
Another cool feature is that the machine can connect to your phone through the app and it can tell you different notifications about your machine.
I appreciate the easy to remove side compartment for the used pods and the way that each pod slides out into the reservoir with ease.
The app is a really nice feature since it not only sends you notifications about your machine, but it also provides and easy way to reorder or recycle. AND it's a one stop shop for FAQs, which I truly appreciate.
The only aspect of this machine that I am not in love with is that it can be a bit difficult to lock the top piece into place after replacing the pod. That said, it's a minor complaint for me but if you have arthritis, etc... I might consider another model.
Otherwise, I love it and it will be replacing my old model.
Another cool feature is that the machine can connect to your phone through the app and it can tell you different notifications about your machine.
I appreciate the easy to remove side compartment for the used pods and the way that each pod slides out into the reservoir with ease.
The app is a really nice feature since it not only sends you notifications about your machine, but it also provides and easy way to reorder or recycle. AND it's a one stop shop for FAQs, which I truly appreciate.
The only aspect of this machine that I am not in love with is that it can be a bit difficult to lock the top piece into place after replacing the pod. That said, it's a minor complaint for me but if you have arthritis, etc... I might consider another model.
Otherwise, I love it and it will be replacing my old model.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Difficult to latch, but great, flavorful espresso.
on February 27, 2026
Posted by: DebraG
[This review was collected as part of a promotion.] I was excited to try the Vertuo version of the Nespresso. I had an original one and loved it. This new model is much more attractive with the two toned color scheme. Right away I noticed it was a bit difficult to open, close and latch. I have mobility issues and it's a bit hard to do. I'm hoping it will loosen the more I use it. This model grabs the empty capsules and drops it in the attached container and stores them until you're ready to recycle them or it fills up. The capsules are more expensive than the original version, and there isn't a large variety of this style. All that being said, it makes a darn cup of espresso.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome coffee machine!
on February 27, 2026
Posted by: JaclynC
[This review was collected as part of a promotion.] All Nespresso machines in my opinion are fantastic, and this is no exception. This actually exceeded my expectations. On the smaller side and compact. Perfect for any countertop. Very cut and dry and user friendly. The water tank is easily accessible and you can pop it off to fill it or just fill it with a cup. You can just pop in a pod and press the on button. Just making a cup of coffee made thee most beautiful crema on top. The coffee looked beautiful and tasted delicious. The temperature was absolutely perfect. Not scolding hot, just after a little blowing, it's the perfect temperature to drink. I really enjoyed everything about this machine!
(click to see the video)
Written by a customer while visiting Nespresso USA
Customer Rating
5
The NEXT generation of at home coffee brewing!
on February 27, 2026
Posted by: CaseyC
[This review was collected as part of a promotion.] WHERE TO EVEN BEGIN? The Nespresso Vertuo Next is replacing all of the other coffee appliances in my home. I can brew espresso, a cup of coffee, and even a carafe of coffee with the click of a button. The setup is easy, the design is sleek and functional, the ease of use, and the coffee is incredible. I have been loving mine for making double espresso shots for at home lattes. It is also extremely quiet, perfect for mornings when you want to enjoy the quiet, (and maybe not wake anyone else up!) Since receiving, I have dramatically decreased my weekly coffee expenditures. I am so thankful for the opportunity to try the Nespresso Vertuo Next, and would recommend to anyone!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not User Friendly
on February 27, 2026
Posted by: AddieS
[This review was collected as part of a promotion.] Opening this machine, it felt very high quality and very luxurious. It had a heavy feel to it. That’s about where my good experience with this product ends. There isn’t any instruction manuals included. They give you a barcode to scan to then take you to a website to search for the PDF for your machine. I am not a fan of this method because the instructions were hard to read and were confusing. They were all over the place and there wasn’t any start or end to how to set it up. I then downloaded their app that you connect to the machine with. It gave me one video about two minutes long to set up the machine. That was after the difficulty of signing up with their app (which also isn’t very user friendly).
I followed the instructions in the video provided and started the machine. It only gave me a couple teaspoons of coffee right away. So then I clicked the brew button again. Same thing. I could NOT figure out what was going wrong. Then the light turned red on top and wouldn’t let me do ANYTHING further with the machine.
My entire family tried figuring it out and nobody could. I have lots of experience with coffee machines, and this one is confusing and hard to figure out for how simple it should be. I have never struggled in my entire life to set up a coffee machine like this.
The pods are also oddly shaped. They are not like Kcups, they are small and round. That limits the availability of these to when you want to refill them.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee/espresso maker
on February 27, 2026
Posted by: KristenC
[This review was collected as part of a promotion.] The Nespresso Vertuo Next is so easy to use. The coffee is made in a short amount of time at the perfect temperature. I like the sleek design as it does not take up too much space on my countertop. I haven’t found a flavor that I love yet, but it looks like they offer many additional flavors online. I love that the unit itself is made from recycled materials. I also love how the machine empties the pod for you after brewing when you open it up next time and that you just have to empty the bin once it is full. Overall I think this is a great design. One of the thing I like the most is the creama it makes on the top.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Wake up happy!
on February 26, 2026
Posted by: MariahJ
[This review was collected as part of a promotion.] This Nespresso is exactly what this coffee lover needed!! I need a good jump to my morning and having this to give me that good expresso was it! The machine is super easy to use and fits the pods right in. I love that you can lift the lid and it will take the old pod away in a little compartment to the side. It gives jist yhe right amount of expresso to to make you ready for the day! I am very happy with this for my morning routine!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best way to start your day!
on February 26, 2026
Posted by: BambinoB
[This review was collected as part of a promotion.] Coffee anyone????? I stand with the coffee community on this one. Yes it’s pretty and masculine all at once it gives looks and production I’m over excited to wake up and fix a cup of brew in the mornings now.
Written by a customer while visiting Nespresso USA