Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,553 Reviews)
Rating breakdown 1,553 reviews
5 Stars
1,217
4 Stars
213
3 Stars
72
2 Stars
21
1 Star
30
91%of customers recommend this product.
(
646 out of
707)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
2
And another one...
on April 20, 2022
Posted by: Tim
Purchased 11/2020
Unfortunately, we too have fallen victim to the noted machine failures. First was leaking of water from under the machine followed ultimately by the machine not reading/recognizing/brewing pods.
The cleaning and descaling cycles were still working, but ended up accelerating the leak issue.
Nespresso was helpful/supportive in troubleshooting and offered up a replacement machine without question.
Hoping the replacement lasts longer as they really do produce a tasty cup of coffee... when they're working properly.
Response from Nespresso USABy Katy R., Customer Service, April 21, 2022
We certainly share in your frustration, Tim, and we appreciate your honest review. We stand behind our machines and regret when our valued customer's experience is less than perfect. We're glad to see than another replacement machine is on it's way to you, and we hope that you'll continue to follow up with any questions, comments, or concerns. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
stopped working properly
on September 30, 2022
Posted by: Jamie A
from Los Angeles, CA
I have been cleaning this machine how it is supposed to be cleaned and it has started to throw my coffee towards where the used coffee pods go I have wasted so much pods trying to make it work and it just doesn’t work. I really love the coffee and machine but it is so unfortunate it stopped working for me.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , October 1, 2022
Thank you for your review. We are disappointed to learn your Vertuo Next did not meet your expectations. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Absolutely garbage
on January 13, 2023
Posted by: Ak
I bought this a year ago, had to get it replaced, and within 2 uses the new unit is busted as well. I spend more time troubleshooting the random blinking patterns than drinking coffee. The coffee quality itself is fine on the off chance the machine works. Definitely not reliable enough to make a quick cup of coffee. At least the adrenaline rush to see if you get an incomprehensible error blink or a cup of coffee is enough to wake you up.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , January 14, 2023
Hi, Ak. Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Evoluo machine. The new Evoluo machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't Buy This Model!
on March 16, 2023
Posted by: Meg
from Minneapolis, Minnesota
We've only had this machine for 2 years, and one of the years we barely used it. Now, it takes us 30 minutes to try and "clean" the whole machine out just to have 1 cup of coffee. The next time we go to use it, it will say it needs to be cleaned again (even though it just was!). Annoying to maintain, clean and definitely not worth the hassle or the price!
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , March 17, 2023
We're sorry to hear about the difficulty you are experiencing with your Vertuo Next. We offer comprehensive troubleshooting support and would be happy to help. Please contact us at 1-800-562-1465 for assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth every penny!!
on March 15, 2026
Posted by: Letrouty
from Delaware
[This review was collected as part of a promotion.] I’ve only had my vertuo next for about a month and I LOVE it. Best investment I’ve ever made. The coffee is delicious. I love the double tap feature that allows a coffee pod to become a double shot. I’m beyond pleased with my Nespresso
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best POD machine.
on April 12, 2026
Posted by: DJG
from Ashburn, VA
[This review was collected as part of a promotion.] I chose this model for its ability to brew coffee for two and its smaller footprint. It works well and the coffee is consistently good, especially compared to that produced by a ubiquitous brand. All Nespresso coffee makers are the fastest and easiest way to brew coffee and with their large selection of sizes and flavors there is something for everyone.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unpredictable
on August 29, 2021
Posted by: Bridge
from DMV
Some days it makes coffee but most days it doesn’t, even after a reset. My machine is less than 2 months old and I am highly disappointed in this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 30, 2021
Thank you for your review. Please do not hesitate to contact our toll-free number, 800-562-1465, for additional assistance with your Vertuo Next machine. We are available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaking all over / short lifespan
on December 31, 2021
Posted by: John27
from Chicago
I bought this for my fiancé over Christmas. It was great for 2-4 cups of coffee, now it is leaking everywhere and only pours a 5th of a cup of coffee. Unfortunately she threw out the box for the machine. Any ideas on how to return / get a refund without the box?
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, January 3, 2022
Thank you for your review, John. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA