Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,553 Reviews)
Rating breakdown 1,553 reviews
5 Stars
1,217
4 Stars
213
3 Stars
72
2 Stars
21
1 Star
30
91%of customers recommend this product.
(
646 out of
707)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
Incredible appliance
on April 6, 2026
Posted by: ErickaB
[This review was collected as part of a promotion.] I’m so grateful to have gotten this from Influenster. I’ve been loving coffee so much, and this make an incredible espresso. This is a must have appliance!
Written by a customer while visiting influenster.com
Customer Rating
3
Great concept but wish it was smaller
on April 6, 2026
Posted by: SabrinaB
[This review was collected as part of a promotion.] Well, I appreciated the creamy rich coffee and espresso flavors. I found myself at a real big learning curve as I’m used to coffee only pods with that being said compared to what I’m used to the Nespresso is rather loud if that’s something that you don’t mind I find that it’s a great investment while I’ve been testing it these past few weeks unfortunately the size of the one I was testing does not work well with my old farmhouse cabinets I wish it was a little bit smaller so I could use it to its best potential.
Response from influenster.comBy Nespresso USA, Customer Service, April 8, 2026
Hi Sabrina. Every Nespresso machine is covered under at least a one-year warranty and a lifetime of troubleshooting support, so for additional assistance, please call 800-562-1465, and a Machine Expert will be happy to assist you 24/7.
Written by a customer while visiting influenster.com
Customer Rating
3
Beautiful machine but not for decaf drinkers
on April 6, 2026
Posted by: CharleaF
[This review was collected as part of a promotion.] This nespresso machine is absolutely beautiful, I love the sleek esthetic that this color pattern gives. The machine is not as quiet as I would like, it's pretty noisy. For me, the issue is that there aren't many decaf options. For the ones that are available, there aren't any sold in store. I have been drinking decaf for over 2 years so it is a little frustrating that I have to order the pods for this. I know I can refill them but sometimes I would like to enjoy the convenience. This machine also, brews the beverages quicker than my other coffee pot I had prior to this one. All in all it's a good machine but with there not being many decaf options, I can't utilize it how I want.
Response from influenster.comBy Nespresso USA, Customer Service, April 8, 2026
Hi Charlea. We're sorry to hear your disappointment in our decaf options. We'll share this feedback with our team. Every Nespresso machine is covered under at least a one-year warranty and a lifetime of troubleshooting support, so for additional assistance, please call 800-562-1465, and a Machine Expert will be happy to assist you 24/7.
Written by a customer while visiting influenster.com
Customer Rating
4
Whatever you want
on April 7, 2026
Posted by: AmandaM
[This review was collected as part of a promotion.] I love being able to have the exact coffe I want. Expresso,cold brew or just a regular coffe, it is ready in a few minutes. It doesnt take up much space and fits easily on your counter top. It did take me a few times to learn exactly how to operate it.
Written by a customer while visiting influenster.com
Customer Rating
5
So thankful 🥹
on April 7, 2026
Posted by: KimignonT
[This review was collected as part of a promotion.] I absolutely love this machine!! The sleek design sits great on my counter. Love the foam that is on top of every brewed pod as if I am at my own coffee shop. The instructions that are in the box are definitely trash, but with YouTube University set up was quick and easy. I wish the coffee was hotter than it is, but nothing my microwave can’t fix. The pods are on the pricey side, but I treat myself once a month with 6 sleeves and get freebies in the process!!
Written by a customer while visiting influenster.com
Customer Rating
5
Good
on April 8, 2026
Posted by: ChristinaS
[This review was collected as part of a promotion.] This is perfect for my counter top space. Small and compact, easy to use. Set up and cleaning were a breeze too! It is a little loud when it brews, but very yummy!
Written by a customer while visiting influenster.com
Customer Rating
5
Fantastic!
on April 8, 2026
Posted by: CarlyM
[This review was collected as part of a promotion.] This Nespresso Vertuo Next is fantastic! I have wanted one for the longest time. The espresso from it is so smooth and tasty! The Nespresso brand is great in my opinion. Very happy with it, no complaints!
Written by a customer while visiting influenster.com
Customer Rating
3
Buy it if you trying to keep up with the JONES
on April 8, 2026
Posted by: MonqiueB
[This review was collected as part of a promotion.] This coffee maker is very sleek and stylish and can fit in any lifestyle or kitchen clean is up easy the pods just pop right out automatically I can say this machine is a hit and miss some cups are great!!! While other barley make the cup the machines stops early before the brew is done also the pods are extremely EXPENSIVE RECLUSIVE! I could not locate them any where. Also another key point this thing is LOUD THE water tank could’ve a tad bit bigger I need. Single mama size coffee cups I got SHEET DO ya know I’m busy busy and I need my espresso quick fast and strong and in LARGE AMOSTS!
Response from influenster.comBy Nespresso USA, Customer Service, April 11, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting influenster.com