Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,553 Reviews)
Rating breakdown 1,553 reviews
5 Stars
1,217
4 Stars
213
3 Stars
72
2 Stars
21
1 Star
30
91%of customers recommend this product.
(
646 out of
707)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
3
Not Well Thought Out
on March 24, 2026
Posted by: RebeccaF
[This review was collected as part of a promotion.] I never owned a Nespresso before. Setup was frustrating. It comes with next to 0 instructions but a QR to video that doesn't even tell you how to make a drink. There are lots of negative comments about this under the video. The included coffee pods had no labels except for combos where you had to break the box open to read. Very aggravating. It’s marketed as easy, beginner friendly, but it's not. Yes machine is easy to use, but I have no idea what I’m making unless I spend 10 minutes researching on my own. Finally made a coffee and it was just fine. Pods are literally barcoded so you only have Nespresso brands as an option. Expensive just to get creama. Unless you drink espresso exclusively, you are better off with an affordable Kruieg and making your own foam. And if you are that into expresso you should get a machine you have more control of. Perhaps downloading the app could have helped me, but the idea of linking my phone to the machine just to make coffee is ridiculous. Our phones already have so much info about us and now they want to know our coffee habits? It's strange. I do not recommend. I received this product free in exchange for my honest review.
Response from influenster.comBy Nespresso USA, Customer Service, March 26, 2026
We're sorry to hear about your experience, Rebecca. All Nespresso machines come with at least a one-year warranty. We're here to help with your Nespresso machine and ask that you call Nespresso directly, 800.562.1465. We'll be happy to help assist you.
Written by a customer while visiting influenster.com
Customer Rating
5
Very easy to use
on March 24, 2026
Posted by: VictoriaM
[This review was collected as part of a promotion.] I like how easy the Nespresso Vertuo Next is to use. Just insert a capsule and press a button, and it makes a great coffee with perfect crema. The design look nice in the kitchen. The only downside it that it can feel a bit slow sometimes and doesn't include a milk frother.
Written by a customer while visiting influenster.com
Customer Rating
5
Delicious, Quick Coffee
on March 24, 2026
Posted by: MariaAnnaZ
[This review was collected as part of a promotion.] Love the Verturo Next!! So easy to make coffees on the go. There are so many different flavors of pods, something for everyone. There are also different pod brew sizes, 5oz, 7.7oz, etc. They have seasonal flavors which are fun to try. And it’s easy to clean with descaling!
Written by a customer while visiting influenster.com
Customer Rating
5
Nespresso Vertuo Next
on March 24, 2026
Posted by: AdrianaG
[This review was collected as part of a promotion.] The machine is compact and easy to set up and use. I work at home so I’m not out-and-about where I can just grab a coffee or latte at a coffee shop. Love that I can now make pretty much any coffee drink at home. The capsules are simple to use (coded so the machine knows how to prepare it) and the coffee/espresso is delicious.
Written by a customer while visiting influenster.com
Customer Rating
5
Easy to use and delicious coffee!
on March 24, 2026
Posted by: DanielleG
[This review was collected as part of a promotion.] Absolutely loving this Nespresso machine! The coffee just simply taste better! Super easy to use! Slip the pod into the machine, close the lid and lock it! Press the button at the top of the machine! When the coffee is finished, unlock and the pod with drop to the side where it stores the empty pod containers! Love the size of the machine. Doesn’t take up too much room! Make sure to fill the back tank with water! Another loving it!
Written by a customer while visiting influenster.com
Customer Rating
5
Wow!
on March 24, 2026
Posted by: FatimaR
[This review was collected as part of a promotion.] I’ve been using this and I’m honestly very impressed it’s really easy to use don’t take up to much room on the counter and makes great fast coffee in seconds! I would definitely recommend best coffee I ever had!
Written by a customer while visiting influenster.com
Customer Rating
4
Yummy Espresso Treats
on March 24, 2026
Posted by: NicoleG
[This review was collected as part of a promotion.] I LOVE shaken iced oatmeal milk espressos and was convinced they could never be replicated at home. Nespresso Vertuo Next proved me wrong.
The machine is very streamlined and simple to use. Similar to other machines, you just need to pop in a pod. I’m used to traditional coffee machines and the difference I found was the pods hold the amount of roast needed for a perfect single or double shot. There is only one button to brew rather than you selecting your cup size which may may or may not be optimal for the best robustness. The machine is a bit loud when brewing, but it brews an espresso shot fairly quickly and I had no issues with back splatter as the cup was filled. When you open the top after brewing, the pod conveniently falls into a side compartment for easy cleanup and to prevent residue build up. Once brewed I doctored it up with ice, oat milk and caramel sugar for a delicious treat.
The main downside is the pods are a bit pricey and not all of the stores around me offer a good selection.
Written by a customer while visiting influenster.com
Customer Rating
4
Bold brew
on March 24, 2026
Posted by: ShannonB
[This review was collected as part of a promotion.] I received this product for free in exchange for my opinion. I’m a keurig user for nearly 2 decades and I’ve always been happy with the brand. I was excited to try Nespresso to see how the two brands compare. First, I enjoy the auto reject of used pods that end up in the internal receptacle when you open the lid after brewing. There isn’t a brew size option which means each brew is pretty potent. If you’re into more mild brews, you’re going to have to create a latte which creates more work to accomplish. Overall, it’s a decent machine. I don’t feel that I’ll be using it as much as my keurig because I prefer a lighter brew…but if a quick, bold brew is your jam, you’ll dig it!
Written by a customer while visiting influenster.com