Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,567 Reviews)
Rating breakdown 1,567 reviews
5 Stars
1,226
4 Stars
216
3 Stars
73
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
651 out of
713)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
Makes a very good cup of coffee/espresso
on March 5, 2026
Posted by: EmilyT
[This review was collected as part of a promotion.] Works very well and is very easy to use. It is quiet while brewing and makes a very good cup of coffee/espresso. It looks sleak on the counter and doesn't take up too much space.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Good to the last drop
on March 5, 2026
Posted by: AudraW
[This review was collected as part of a promotion.] I am extremely space limited in my kitchen, so I really loved how slim and sleek this machine was. It has an expensive looking design, and looks classy sitting out. Set up is easy and I appreciated the video tutorials (accessed in the instructions via QR code for ease) explaining the steps and how to operate properly. I was blown away that it only took thirty seconds to get the machine warmed up to serve after plugging it in. I hope the app is a work in progress and continues to get better, as I can see the app being imperative for use. The coffee brews quickly and was hot, but not scalding. The only thing I see as a concern is the fact I can only use the specific branded pods as the machine bases everything on the pod itself for temperature and serving size. Not being able to utilize other brands is limiting and can be a deterrent if the pods themselves are going to be expensive. I liked the overall function and features of the machine, and really enjoyed the cups I have been able to savor.
Written by a customer while visiting Nespresso USA
Customer Rating
3
LOUD
on March 4, 2026
Posted by: GretchenP
[This review was collected as part of a promotion.] I wanted to love this machine. It’s sleek and compact and doesn’t take up much room on my counter as opposed to the Keurig it was replacing. However, this machine is LOUD! Additionally, it seems to occasionally have trouble recognizing the pods which then leads to needing to use another pod to brew. It’s going to get expensive! Would not recommend.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Time-consuming Trial & Error
on March 4, 2026
Posted by: GalaS
[This review was collected as part of a promotion.] The Nespresso Vertuo Next in Dark Grey is very stylish on a kitchen counter or bar. The small width allows it to slip into a narrow opening but that makes it hard to reach the water container for refilling. Space is required on the side to empty the used pod receptacle. The instructions are not user friendly so it takes trial and error to figure out the machine. It does NOT indicate the machine knows how much water to use depending on the pod type. Sadly, you cannot choose the amount of water. Water stays in the pod holder and spills out somewhat when adding the next pod. Water also collects in the used pod container. The coffee is strong and not quite hot enough right away.
(click to see the video)
Written by a customer while visiting Nespresso USA
Customer Rating
3
Capachi-No
on March 4, 2026
Posted by: ShelbyJ
[This review was collected as part of a promotion.] Thanks for the free sample. This is a pretty neat idea for an espresso machine. But i unfortunately didn't like it. The cleaning maintenance sucked! And I didn't like that you have to concentrate on an app. Offyou phone.
Response from Nespresso USABy Allison, Customer Service, March 5, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!!
on March 4, 2026
Posted by: JessieC
[This review was collected as part of a promotion.] I’m a huge fan of Nespresso, and absolutely love this Vertuo Next in Dark Gray! Such a sleek look! Classic Nespresso quality, easy to use, easy to clean, and that amazing Nespresso rich taste! Love this machine and it’s the perfect size! Also loving the iced and other creative drink options it offers!
(click to see the video)
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice for small kitchen!
on March 4, 2026
Posted by: DiedreM
[This review was collected as part of a promotion.] This is my first Nespresso machine. I was thrilled to receive it and give it a try as I never drink espresso. This vertuo next is a nice size for a small kitchen like mine. The materials seem pretty solid and I love the color in dark grey. After doing the initial rinse through the machine it seems pretty easy to maintain. It is a little loud, but that doesn’t bother me. The only problem I have is that it doesn’t get as hot as other machines so if you add any cream you will need to heat up your cup. Overall it is a good machine so far. Interesting that the machine senses the pod in it to know the amount of water to use.
(click to see the video)
Written by a customer while visiting Nespresso USA
Customer Rating
5
BARISTA QUALITY
on March 3, 2026
Posted by: MariaC
[This review was collected as part of a promotion.] This is my 1st Nespresso Vertuo Coffee maker, I was very excited to get choosen to receive 1, just by looking at the box it looks fancy, its design is beautiful, compact and lightweight and small enough to fit in any kitchen /bar
This Nespresso machine was very easy to operate I really didnt need any instructions is very explanatory, just take it out of the box fill the water tank. plug it in, add the pod and at the touch of a button your coffee comes out with a smooth cream on top, I love the fact that it offers several coffee varieties and you can either enjoy a cup of coffee or on espresso
This Nespresso machine was very easy to operate I really didnt need any instructions is very explanatory, just take it out of the box fill the water tank. plug it in, add the pod and at the touch of a button your coffee comes out with a smooth cream on top, I love the fact that it offers several coffee varieties and you can either enjoy a cup of coffee or on espresso
My only 👎 is the you need a little bit of 💪when you open and shut the top
Written by a customer while visiting Nespresso USA