Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,553 Reviews)
Rating breakdown 1,553 reviews
5 Stars
1,217
4 Stars
213
3 Stars
72
2 Stars
21
1 Star
30
91%of customers recommend this product.
(
646 out of
707)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
Obsessed
on March 3, 2026
Posted by: AshleyK
[This review was collected as part of a promotion.] I was so excited to see that I was getting this to review! I’ve wanted a Nespresso for a while and I couldn’t pick a better model for our home. It’s a sleek design that took no assembly and takes up minimal space on our counter. Makes a perfect, smooth, and hot cup of espresso in seconds! I love that it’s a quiet machine so we can make it first thing in the morning without disturbing eachother. So excited to try more recipes!
Written by a customer while visiting influenster.com
Customer Rating
5
Great Nespresso machine
on March 3, 2026
Posted by: ALEXANDRAI
[This review was collected as part of a promotion.] I’ve been a Nespresso fan for over 15 years, however I have never had a Vertuo. This machine is amazing - super easy to use, quite and also easy to clean - definitely recommend!
Written by a customer while visiting influenster.com
Customer Rating
3
Meh, not our cup of espresso
on March 3, 2026
Posted by: HollyH
[This review was collected as part of a promotion.] I am not super impressed, but I’m unsure I’m the intended target? I really wanted to love this, even though I’m not a fan of pod devices. I researched to see if there was a refillable option and came up short. So that was a first ding for me. Then when I realized if I wanted more than an espresso, that I would have to bust out my kettle, I was over it fast.
Yes, there are coffee options, but even those felt light to me. Though, to be honest, my husband and I like large dose coffee, so maybe WE are the real problem. No matter what, I was having to use our kettle, which we love, but felt like an extra step to counter machine. We use a French press, usually and this just didn’t feel like an upgrade at all.
We’ve had an expresso machine before, and liked the idea of just adding water from it as needed, but everything I read and did showed that that wasn’t an option. Just not what we are looking for in a coffee/espresso making device.
Written by a customer while visiting influenster.com
Customer Rating
5
Great tasting coffee
on March 3, 2026
Posted by: AleR
[This review was collected as part of a promotion.] Absolutely love this machine. Easy to set up and operate very quick and efficient. I loved the different variety of pods and coffee options . I have not purchased any coffee because i love using my machine and exploring the various types of pods . Coffee taste great works very quick . Its easy to click and button .
(click to see the video)
Written by a customer while visiting influenster.com
Customer Rating
5
BARISTA QUALITY
on March 3, 2026
Posted by: MariaC
[This review was collected as part of a promotion.] This is my 1st Nespresso Vertuo Coffee maker, I was very excited to get choosen to receive 1, just by looking at the box it looks fancy, its design is beautiful, compact and lightweight and small enough to fit in any kitchen /bar
This Nespresso machine was very easy to operate I really didnt need any instructions is very explanatory, just take it out of the box fill the water tank. plug it in, add the pod and at the touch of a button your coffee comes out with a smooth cream on top, I love the fact that it offers several coffee varieties and you can either enjoy a cup of coffee or on espresso
This Nespresso machine was very easy to operate I really didnt need any instructions is very explanatory, just take it out of the box fill the water tank. plug it in, add the pod and at the touch of a button your coffee comes out with a smooth cream on top, I love the fact that it offers several coffee varieties and you can either enjoy a cup of coffee or on espresso
My only 👎 is the you need a little bit of 💪when you open and shut the top
Written by a customer while visiting influenster.com
Customer Rating
4
Nice for small kitchen!
on March 4, 2026
Posted by: DiedreM
[This review was collected as part of a promotion.] This is my first Nespresso machine. I was thrilled to receive it and give it a try as I never drink espresso. This vertuo next is a nice size for a small kitchen like mine. The materials seem pretty solid and I love the color in dark grey. After doing the initial rinse through the machine it seems pretty easy to maintain. It is a little loud, but that doesn’t bother me. The only problem I have is that it doesn’t get as hot as other machines so if you add any cream you will need to heat up your cup. Overall it is a good machine so far. Interesting that the machine senses the pod in it to know the amount of water to use.
(click to see the video)
Written by a customer while visiting influenster.com
Customer Rating
5
Love it!!
on March 4, 2026
Posted by: JessieC
[This review was collected as part of a promotion.] I’m a huge fan of Nespresso, and absolutely love this Vertuo Next in Dark Gray! Such a sleek look! Classic Nespresso quality, easy to use, easy to clean, and that amazing Nespresso rich taste! Love this machine and it’s the perfect size! Also loving the iced and other creative drink options it offers!
(click to see the video)
Written by a customer while visiting influenster.com
Customer Rating
3
Capachi-No
on March 4, 2026
Posted by: ShelbyJ
[This review was collected as part of a promotion.] Thanks for the free sample. This is a pretty neat idea for an espresso machine. But i unfortunately didn't like it. The cleaning maintenance sucked! And I didn't like that you have to concentrate on an app. Offyou phone.
Response from influenster.comBy Allison, Customer Service, March 5, 2026
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting influenster.com