Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,561 Reviews)
Rating breakdown 1,561 reviews
5 Stars
1,222
4 Stars
215
3 Stars
72
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
649 out of
710)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
I wish I could
on October 22, 2021
Posted by: xnguyencb
I wish I could give Nespresso more than 5 stars. I cannot live without my machine. It makes such good and creamy coffee! I love mine iced with 2 pumps of syrup and oat milk! Super affordable and saves you time and money :) HIGHLYYY RECOMMENDED! They have amazing customer support as well!
Written by a customer while visiting influenster.com
Customer Rating
4
on October 19, 2021
Posted by: alwaysrunning15
I was gifted the Nespresso machine as a wedding present and I absolutely love it!! It came with samples of their coffee that were delicious. I haven't bought more yet, but would like to in the future. I've been reusing the pods with aluminum stick on caps I bought to fill my own coffee and espresso in. It makes the perfect cup of creamy espresso or coffee every time! It has started to make a noise, so I'm really hoping it isn't breaking. We've had it for 1 month at this point with daily use.
Written by a customer while visiting influenster.com
Customer Rating
5
One of my favorite
on October 18, 2021
Posted by: Anonymous
One of my favorite things. This over the keurig every single time. Coffees are strong and delicious. Tastes like you’re at a coffee shop.
Written by a customer while visiting influenster.com
Customer Rating
5
on October 18, 2021
Posted by: meggysuelovesu
Easy to use. Produces a great product. Enjoy all of the flavor options and the froth On the top. Highly recommend purchasing for those special cups of coffee.
Written by a customer while visiting influenster.com
Customer Rating
5
on October 17, 2021
Posted by: member-849f707d4
So worth the money. We use this every single day. The pods can are a little pricey but cheaper than constantly getting coffee out, plus they’re recyclable.
Written by a customer while visiting influenster.com
Customer Rating
2
on October 16, 2021
Posted by: vivianag54
Product only lasted 3 months and broke on me twice. Coffee is okay but expensive for what it is.
Written by a customer while visiting influenster.com
Customer Rating
1
Stopped working after 2 weeks
on October 9, 2021
Posted by: Wes
from California
This machine stopped working after two weeks. It had a solid light and no troubleshooting made it work. It’s hilarious what is written on the nespresso website for this issue and it seems that this issue is quite prevalent and without an obvious root cause besides being a defective machine in general with a high failure rate. Vertuo is great except not the VertuoNEXT. Get any other model. I returned mine and got the VertuoPLUS instead (which is a much better design anyways).
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, October 11, 2021
Thank you for your review Wes. We are disappointed to learn that your Vertuo Next machine has not met your expectations. Should you ever need assistance with your new VertuoPlus, we offer comprehensive troubleshooting support at our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
on September 30, 2021
Posted by: catalinag72
I love my Vertuo Next machine! Haven't seen the inside of a coffee shop since I got this. Just make sure to read the manual so you're maintaining your machine in good condition. It's absolutely worth the price and I would recommend it to anyone.
Written by a customer while visiting influenster.com