Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,567 Reviews)
Rating breakdown 1,567 reviews
5 Stars
1,226
4 Stars
216
3 Stars
73
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
651 out of
713)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
Nespresso has crushed it
on November 30, 2021
Posted by: maddieq3
Nespresso has crushed it with this one I love brewing my Starbucks pikes place and then a shot of espresso yum! One thing is more pods more pods. With as much as the machine cost I wish there were more options. Nespresso
Written by a customer while visiting influenster.com
Customer Rating
5
Love love love this
on November 29, 2021
Posted by: graysonh4
Love love love this coffee machine. It’s versatile which was important to me in selecting my first espresso machine. This machine not only makes espresso shots, but also full cups of coffee that taste the quality of Starbucks right at home.
Written by a customer while visiting influenster.com
Customer Rating
5
I have been an
on November 29, 2021
Posted by: ashtenr_9460
I have been an avid Keurig user for years and was on the fence about purchasing a Nespresso, but now I cannot imagine ever going back to a Keurig. The coffee is unparalleled and truly tastes like it was freshly ground. I use this daily and would recommend it 100 times over!
Written by a customer while visiting influenster.com
Customer Rating
5
My absolute favorite way
on November 29, 2021
Posted by: xanyell
My absolute favorite way to make coffee.. whether I make it iced or hot this coffee machine knocks it out of the park. It is higher than I wanted to spend on a coffee machine, but my money was well spent.. I love how this makes coffee, it’s delicious!!! ☕️❤️Nespresso Vertuo Next Coffee And Espresso Machine I also purchased the frother which is also 100% worth the money as well!!!Bodum Electric Milk Frother - Black
Written by a customer while visiting influenster.com
Customer Rating
3
Vertuo machine
on November 27, 2021
Posted by: Pat
My son is having the same issue with leaking. I called Nespresso since I am a client for so many years but I am very disappointed that instead of replacing the machine they will try to fix it and I am the one who has to ship it and wait for I don’t know for how long.
Response from Nespresso USABy Savoeurn D., Customer Service, November 30, 2021
Thank you for your review, Pat. We understand the importance of a seamless coffee preparation experience and look forward to receiving your son's machine in our repair center so he can continue to enjoy his favorite Nespresso blends. The cost of shipping, repair, parts and labor are all covered under the machine's one year warranty. If you have any questions about the repair process, please contact us anytime at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee machine; excellent customer service!
on November 27, 2021
Posted by: Cody S
from Ames, IA
I've been drinking Nespresso coffee for a while now and I love this machine. There is so much engineering designed into this compact machine. It's great for my apartment as I have limited counter space. Everything in the world has flaws, but the Nespresso customer support system is amazing. I wish there were more flavors to choose from and supplied in more supermarkets around the nation. Overall, I would recommend this machine to any coffee lover!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great coffee, but having issues.
on November 25, 2021
Posted by: Anna
from Wichita Kansas
I received my Nespresso August,2021 ran great for a couple months now it randomly leaks and it will act like it's going to make coffee but randomly stops at one point I had to take everything off flip it upside down and spin the coffee reader to try and get the bearing inside to go.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 27, 2021
Hi Anna, thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very frustrating machine
on November 16, 2021
Posted by: Dbake
from Dallas,Tx
The Nespresso Vurtuo Next has been one of the most frustrating purchases I have made. It constantly has a problem and can never do the simple task of making coffee like other coffee machine I have had. It is always asking us to clean it, then we clean it per the instructions, and it still wont make coffee, causing us to burn through pods to test out if it is working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, November 17, 2021
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA