Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,553 Reviews)
Rating breakdown 1,553 reviews
5 Stars
1,217
4 Stars
213
3 Stars
72
2 Stars
21
1 Star
30
91%of customers recommend this product.
(
646 out of
707)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
Good strong coffee
on June 15, 2024
Posted by: Vanlife2000
from California
[This review was collected as part of a promotion.] Great tasting strong coffee. Better than what you get in a coffee shop.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes good variety
on April 28, 2023
Posted by: Rtcoffee
from San Mateo CA
[This review was collected as part of a promotion.] Enjoying the pour over style that we did not previously have on our older nespresso
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on October 19, 2022
Posted by: James3636
from CALIFORNIA
[This review was collected as part of a promotion.] Wow. This really is an awesome espresso maker. It was so easy to set up and it is incredibly easy to use! You just fill the tank with water and pop in a nespresso pod. Hit the button and you have a smooth cup of coffee. It's really neat too because it disposes of the old pod into a tank that you empty and throw the contents away. The pods are cool, they tell you what flavors and how many ounces it will be. The coffee and espresso came out so good too. It was rich and flavorful and really smooth and creamy! The only thing I didnt like was the machine is sort of loud when in use. Its slim though and fit perfect on my counter
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Too Noisy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Decent coffee maker
on January 8, 2023
Posted by: Mathew
from indiana
[This review was collected as part of a promotion.] I received the Vertuo Next to try, so far I don't have any major issues with it but I'm also not super impressed at the same time.
It looks nice, it's a very slim product so it is easy to find a place for it on the counter. It's sleek, the chrome accents with the black color look nice and fit in to most color schemes so I really like that.
It doesn't take long to make a cup of coffee from this machine. Maybe a minute or so after putting the pod in from start to finish. When you open it the old pod is discarded into a bin to be thrown away later or you can just take it out of the bin when you're finished.
The coffee selection is nice, but seems like they try a little too hard to be like one of the coffee shops with their odd flavor combinations.
Overall, it makes coffee and doesn't take forever so I enjoy the product. Replacement pods are hard to find in my area. And to order them online they are pretty expensive so I won't be using this product regularly by any means.
Pros: Easy to Use, Does not take up too much room on my countertop, Appealing Design
Cons: Too Expensive
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , January 9, 2023
Thank you for your review, Matthew. Nespresso products are available by calling Nespresso at 800.562.1465, at Nespresso Boutiques and on our website. We are available 24 hours a day, 7 days a week and all online orders of $35 or more qualify for free standard shipping.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Machine
on April 24, 2023
Posted by: Kelly C
from Maryland
[This review was collected as part of a promotion.] We decided to move away from Kruig and purchased a new Vertuo Next. We love it!! I like the carafe and larger size offerings.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my morning coffee. Both cups
on May 1, 2023
Posted by: Grandma M
from San Diego California
[This review was collected as part of a promotion.] I am on my second machine. Just wore the first one out.
New one smaller compact and more versatile.
Love the coffee. The recycling program and the convenience. Looking forward to using a larger cup size. My machine number 2 is new. Haven’t tried bigger size yet.
New one smaller compact and more versatile.
Love the coffee. The recycling program and the convenience. Looking forward to using a larger cup size. My machine number 2 is new. Haven’t tried bigger size yet.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious Birthday Bundle Gift
on September 18, 2023
Posted by: CoffeeIsMyLoveLanguage
from Chicago Suburbs
[This review was collected as part of a promotion.] After a year of drinking delicious Nespresso artisan level coffee when visiting us here at home, we just gifted our daughter her very own Nespresso (and frother and a bundle of various sleeves) for her home. She is “over the moon” excited to explore the different blends and boldness and create daily cups of smooth, flavor-filled creations. I loved the bundle price with the frother, the shipping was prompt, and all was carefully delivered to my door. I had a follow up question after delivery and customer service via chat feature was truly helpful.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
great machine
on July 29, 2022
Posted by: Bertman315
from New York
[This review was collected as part of a promotion.] This is my second Vertuo machine and 3rd Nespresso machine. Just like the other 2 heats up quickly and makes the best coffee! Everyone is always impressed.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , August 3, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA