Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,567 Reviews)
Rating breakdown 1,567 reviews
5 Stars
1,226
4 Stars
216
3 Stars
73
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
651 out of
713)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
4
I love the flavor
on January 3, 2022
Posted by: mike923
I love the flavor of the coffee and how easy it was to use. It is simple to use and very quick. It is a bit pricey for the pods so I wasn’t a fan overtime it got to be too much.
Written by a customer while visiting influenster.com
Customer Rating
5
Love this espresso machine!!
on January 3, 2022
Posted by: alyseny
Love this espresso machine!! It is my absolute favorite to make coffee because the espresso tastes amazing, and I love the frother!
Written by a customer while visiting influenster.com
Customer Rating
1
Leaking all over / short lifespan
on December 31, 2021
Posted by: John27
from Chicago
I bought this for my fiancé over Christmas. It was great for 2-4 cups of coffee, now it is leaking everywhere and only pours a 5th of a cup of coffee. Unfortunately she threw out the box for the machine. Any ideas on how to return / get a refund without the box?
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, January 3, 2022
Thank you for your review, John. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I absolutely love this!!
on December 31, 2021
Posted by: taylor_tucker13
I absolutely love this!! I just got it for Christmas and it was my favorite gift. Works well!
Written by a customer while visiting influenster.com
Customer Rating
5
The best coffee maker
on December 29, 2021
Posted by: monicarlson
The best coffee maker I have ever had! And the Nespresso coffee is amazing! You also have the option to make you own pods if you have a favorite coffee! Not to mention the creamer whip/ heater!! Overall amazing and makes a fabulous cup of coffee! The Vertuo also sells Starbucks capsules! Super easy to use and worth the money! I will have this coffee machine as long as it lasts! I have had no issues at all and always looking forward to my morning coffee!
Written by a customer while visiting influenster.com
Customer Rating
5
My kids bought me
on December 29, 2021
Posted by: barbrak1
My kids bought me this for Christmas and I couldn't be happier. I love my coffee and this has taken it to the next level. I have made the coffees ans the espresso and batista creations. Everything has been amazing. I do not think I can go back to drinking my k cups anymore.
Written by a customer while visiting influenster.com
Customer Rating
5
10/10 amazing!!! I love
on December 23, 2021
Posted by: lisal297
10/10 amazing!!! I love that I can make coffeehouse coffee at home. That actually tastes better every time. I love all the flavor options. My favorite thing is that you can mail back the pods to be recycled.
Written by a customer while visiting influenster.com
Customer Rating
5
Nespresso makes coffee so
on December 23, 2021
Posted by: amberk159
Nespresso makes coffee so fun at home. I use my nespresso multiple times a day and my frother at least every other day. I’ve had them both for a year now and have had no issues. There are so many coffees to try. Will be using this forever and would recommend!
Written by a customer while visiting influenster.com