Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,553 Reviews)
Rating breakdown 1,553 reviews
5 Stars
1,217
4 Stars
213
3 Stars
72
2 Stars
21
1 Star
30
91%of customers recommend this product.
(
646 out of
707)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
3
Thank you next
on February 16, 2026
Posted by: SammT
[This review was collected as part of a promotion.] I do love this machine. However there are a few things I don’t like about it. It is a rather loud machine compared to others I have. Another thing I’m finding is I can’t use a normal size mug in the mug holder because when it is vibrating to make the coffee it slides the mug off. If all love to have more room for the coffee to drip into the mug and be able to have room to put this in a travel thermos. Overall the coffee taste is extremely smooth and I do love the taste I just wish more room was given to dispense the coffee.
Response from influenster.comBy Chloe H., Customer Service, February 17, 2026
Thank you for your review, Sam. All machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. Please call us directly at, 800-562-1465, we'll be happy to help.
Written by a customer while visiting influenster.com
Customer Rating
3
Coffee very strong
on February 16, 2026
Posted by: StaceyB
[This review was collected as part of a promotion.] I’m not quite sure I like this machine. It’s pretty loud when it starts brewing. My husband finds it too complicated to use. The pods are very expensive. The water reservoir is not very big. I’m not a huge coffee drinker but I do drink it but this was way too strong for my taste. It was ok to set up. You have to download the app which I don’t like to work a coffee machine.
(click to see the video)
Written by a customer while visiting influenster.com
Customer Rating
5
Makes a perfect cup of coffee and or espresso.
on February 16, 2026
Posted by: TinaC
[This review was collected as part of a promotion.] I love this espresso machine. It is very easy to use and the brewing time is quick. This machine does not take up a lot of space on your countertops. If you were looking for an espresso machine I highly recommend this one.
Written by a customer while visiting influenster.com
Customer Rating
4
Makes delicious beverages quickly.
on February 16, 2026
Posted by: AnnE
[This review was collected as part of a promotion.] Love the overall design of the Nespresso and the variety of drinks they provide. Water dispenser is easy to fill and dishwasher safe. It is easy to use and quick to make your favorite beverage. I like the removable adjustable shelf as well but there are a few dislikes.
I feel although it has a thin design it is long and although sturdy the adjustable cup holder may easily be hit and broken off.
When you open it, it automatically removes the old pods into a tray which is a nice touch but may not be necessary.
This system claims to be Bluetooth-but I could not get it to connect to our WiFi and upon review I see I am not the only one with this issue on their app. And lastly I which there was a way to store the pods other than just buying a clear container so that you can see what you have.
I feel although it has a thin design it is long and although sturdy the adjustable cup holder may easily be hit and broken off.
When you open it, it automatically removes the old pods into a tray which is a nice touch but may not be necessary.
This system claims to be Bluetooth-but I could not get it to connect to our WiFi and upon review I see I am not the only one with this issue on their app. And lastly I which there was a way to store the pods other than just buying a clear container so that you can see what you have.
Written by a customer while visiting influenster.com
Customer Rating
5
Great machine!
on February 16, 2026
Posted by: EdithC
[This review was collected as part of a promotion.] This Nespresso machine is easy to use, the design is perfect for any space, and I love the adjustable height settings depending on the cup size. The mechanism gives the espresso a unique and delicious frothy flavor.
Written by a customer while visiting influenster.com
Customer Rating
5
Vertuo
on February 16, 2026
Posted by: RachelF
[This review was collected as part of a promotion.] LOVE this Nespresso machine. Easy to use. Water reservoir is pretty big and takes a lot of uses to refill. The machine is the perfect size for my little coffee bar area. One simple brew button with different uses. I absolutely love this machine.
Written by a customer while visiting influenster.com
Customer Rating
3
Some Tweaks & Kcups would make this perfect!
on February 16, 2026
Posted by: DenaM
[This review was collected as part of a promotion.] This is my first Nespresso machine after using mostly Kcup/Grounds single serve machines. I have to say that I’m mostly impressed with this Vertuo Next. Very easy to setup, but I did have to look online for more in depth directions on how to change the cup size for each pod. When I first tried it, it only gave me a tiny bit in the cup, as it automatically adjusts on its own per each pod size. So it was a bit of trial & error to get my settings to my liking. In my pics you will see the small cup & large cup I brewed. I highly suggest you looking up online details because you can actually set your cup size for each pod, reset the machine, top it off if you want a bit more, and stop it early. There’s also an app you can download and connects via Bluetooth or WiFi. It took a couple times to connect it right though. The app is ok and you can set your cup size on the app also. It’s supposed to keep track of your cleaning and water level as well. But I found it told me my water level was full, when in actuality there was no water. So the app is pretty useless. As for the machine itself, I love how it makes the coffee with a layer of creamy foam on top. It only takes 30 seconds to heat up and you have the perfect cup of coffee/espresso quickly after! I like the adjustable cup stand that fits numerous sizes. It only has 1 button on it, so it makes it very simplistic to use. My favorite touch was when you go to open it after brewing, it takes the pod and puts it in a little storage on the side. All on its own! No more reaching in to remove a hot pod. You simply dump the storage on the side when it’s full of empty pods. It will fit easily on your counter since it is compact and doesn’t take up much space. The dark gray color looked great in my kitchen as well. It is a bit loud when it’s brewing but wasn’t a huge deal to me. The only real negative I have is that you have to use specific pods. It honestly isn’t cost efficient buying them compared to the kcups. There’s way more options and are way cheaper in the kcups. I just don’t see myself using this as much due to that. I wish the company stuck with what’s working for people. So that’s why I can’t give it a perfect rating. Also the app/bluetooth and having to look up directions is the other reasons. But the coffee turns out amazing and the machine works flawlessly once you get your settings right.
Written by a customer while visiting influenster.com
Customer Rating
3
Very fancy and nice
on February 16, 2026
Posted by: AshleyA
[This review was collected as part of a promotion.] This is a very fancy and nice coffee machine. I did watch a tutorial on how to use it but it is pretty easy. The coffee it brews is very delicious. But its very loud the top were you put the pod you have to push rather hard to get it to close. I made an expresso pod and the flavor was very delicious. But for me i pefer something different. But if you like more fancy machine and coffee brews/expressos this is for you. Also you can brew a whole carafe not just one cup as an option with this model so thats pretty cool. Definitely worth the buy if your looking for more fancier coffee options and the ability to brew more than one cup at a time.
Written by a customer while visiting influenster.com