Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,567 Reviews)
Rating breakdown 1,567 reviews
5 Stars
1,226
4 Stars
216
3 Stars
73
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
651 out of
713)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
Next level, at-home coffee
on March 11, 2026
Posted by: BridgetB
[This review was collected as part of a promotion.] I had to resort to the video to get the Vertuo Next setup. The setup was simple and complicated at the same time. This coffee maker makes a very superb cup of coffee! The design is very high tech, and the shape is sexy but tough. This is coffee at home next level!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Nespresso Vertuo Next – Convenient and Tasty, but
on March 11, 2026
Posted by: AnnaP
[This review was collected as part of a promotion.] I received this product for free in exchange for my review.
My impression of the Nespresso Vertuo Next Coffee and Espresso Machine (I have the Dark Grey) are quite mixed.
My impression of the Nespresso Vertuo Next Coffee and Espresso Machine (I have the Dark Grey) are quite mixed.
Pros:
Very easy coffee preparation:
You can make a cup with just one button in a less than a minute.
Great coffee taste: The drink tastes similar to coffee from a café.
Multiple drink sizes: The machine supports espresso, double espresso, gran-lungo, and larger coffee cups.
Stylish, modern design and compact size: The machine doesn’t take up much space in the kitchen.
Automatic capsules recognition.
Very easy coffee preparation:
You can make a cup with just one button in a less than a minute.
Great coffee taste: The drink tastes similar to coffee from a café.
Multiple drink sizes: The machine supports espresso, double espresso, gran-lungo, and larger coffee cups.
Stylish, modern design and compact size: The machine doesn’t take up much space in the kitchen.
Automatic capsules recognition.
Cons:
Water leakage during brewing.
Occasional sudden stops and flashing warning lights.
Frequent descaling alerts: The machine asks for descaling too often.
Expensive capsules: Nespresso capsules can significantly increase the cost of your coffee.
Water leakage during brewing.
Occasional sudden stops and flashing warning lights.
Frequent descaling alerts: The machine asks for descaling too often.
Expensive capsules: Nespresso capsules can significantly increase the cost of your coffee.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I like it for my kitchen!!🩷
on March 9, 2026
Posted by: OlgaV
[This review was collected as part of a promotion.] I really like the Nespresso brand!
That coffee machine looks very stylish with grey color design and modern design for the kitchen, clean and beautiful! The setup was very easy , I connected everything quickly and was able to make coffee right away. Assembly is simple and straightforward too. The coffee tastes great and very aromatic, with a nice crema on top. I also like that it has different features for making coffee sizes.
That coffee machine looks very stylish with grey color design and modern design for the kitchen, clean and beautiful! The setup was very easy , I connected everything quickly and was able to make coffee right away. Assembly is simple and straightforward too. The coffee tastes great and very aromatic, with a nice crema on top. I also like that it has different features for making coffee sizes.
Written by a customer while visiting Nespresso USA
Customer Rating
5
perfection
on March 9, 2026
Posted by: StaceyS
[This review was collected as part of a promotion.] Easy to use. Pretty much plug and play. Quick delivery. Smooth taste to the coffee. Machine is slim and does not use a tank of water too fast. Pods pop to a holding tank with each use so they are easy to dispose of. No issues here. Fun little machine.
(click to see the video)
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine!!!
on March 9, 2026
Posted by: HeatherR
[This review was collected as part of a promotion.] Received this product from my Influenster for my honest review. I love this machine. Brews my coffee really nice and the coffee tastes good. The water pushes through the pod nicely. Set up was pretty easy but machine itself was dusty. Haven’t dealt with maintenance, but I’m sure it’s pretty easy. My biggest gripe is that the pods are pricey for what you get. Not as cheep as Kcups. Thank you so much for letting me review this product.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Espresso machine
on March 9, 2026
Posted by: BrittanyV
[This review was collected as part of a promotion.] Easy for maintenance and to set up. The package comes with everything you need. The design is sleek and stylish. This is a reliable brand you can count on. The size is perfect for any counter space.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Nice machine-I just don’t like the coffee.
on March 8, 2026
Posted by: LindaB
[This review was collected as part of a promotion.] This is a very nice machine and I like the feature of hiding pods after use. Problem is I just don’t like the coffee. Machine is loud and coffee is frothy. I prefer a plain black cup.
Response from Nespresso USABy Logan M., Customer Service, March 9, 2026
Thank you for your review. We are sorry to learn our Vertuo Next Machine didn’t meet your expectations. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Coffee
on March 8, 2026
Posted by: Stacy
from Lake Charles, LA
[This review was collected as part of a promotion.] I love my new machine! I have enjoyed the sample pack too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA