Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,553 Reviews)
Rating breakdown 1,553 reviews
5 Stars
1,217
4 Stars
213
3 Stars
72
2 Stars
21
1 Star
30
91%of customers recommend this product.
(
646 out of
707)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
Go get one. Stat.
on February 14, 2026
Posted by: amyG
[This review was collected as part of a promotion.] Love my nespresso and worth this machine or has rob for varying sizes of cups! It looks sleek and the best part in my opinion was whoever came up with the packaging opening to the side to get the machine out really is a genius! Made set up so much faster! The unbridled clean went quick as well. So far so good, I'm full of caffeine and delicious espresso blends. I already use this way more than my keurig and I see that trend continuing.
Also quick shootout for using recycled material. I love when companies recycle!!!!
Written by a customer while visiting influenster.com
Customer Rating
5
Mini cafe in your home
on February 14, 2026
Posted by: ElisaO
[This review was collected as part of a promotion.] This Nespresso has definitely been an upgrade to my coffee routine. The design is modern and compact, which saves up so much of my countertop space. The dark grey color looks so clean and high-end on my counter. I love how easy it is to use, you just pop a pod in and it automatically adjusts for a perfect cup of coffee. The coffee quality is nice, it heats up quickly and is consistently hot. Literally feels like having a mini cafe at home!
Written by a customer while visiting influenster.com
Customer Rating
5
The coffee this makes is really good
on February 14, 2026
Posted by: AimeeB
[This review was collected as part of a promotion.] I really like this coffee maker. Its compact which i like. The coffee brews with a great foam. Its really satisfying to watch it brew and it is good coffee. Its a bit loud though which is the only thing I dont like. Also the instruction manual is useless
So I had to Google instructions.
So I had to Google instructions.
Written by a customer while visiting influenster.com
Customer Rating
3
Nepresso Vertuo Next - Dark Grey
on February 14, 2026
Posted by: WalidaN
[This review was collected as part of a promotion.] Ehhh. Not super impressed with this.
Straight to it .. It’s loud and a bit clunky. Sleek look to it . but requires app access , has limited almost cryptic instructions and feels slightly cheap. The water container on the back seems like an eye sore and after thought.
Straight to it .. It’s loud and a bit clunky. Sleek look to it . but requires app access , has limited almost cryptic instructions and feels slightly cheap. The water container on the back seems like an eye sore and after thought.
The heavy glossy plastic doesn’t gives that this will last long durability wise.
As for the coffee it brewed up a half empty cup and I have no clue as to why. Somethingto kote .. This arrived rather dusty. I had to completely wipe this down prior to using. That should be addressed - ASAP.
This probably is better suited and would work great for maybe a beginner coffee drinker.
Outside of that .. this isn’t the coffee maker for me.
As for the coffee it brewed up a half empty cup and I have no clue as to why. Somethingto kote .. This arrived rather dusty. I had to completely wipe this down prior to using. That should be addressed - ASAP.
This probably is better suited and would work great for maybe a beginner coffee drinker.
Outside of that .. this isn’t the coffee maker for me.
Written by a customer while visiting influenster.com
Customer Rating
5
Coffee shop, who?
on February 14, 2026
Posted by: MarianneC
[This review was collected as part of a promotion.] The Nespresso Vertuo Next is a state of the art machine that creates beautifully frothy beverages with the ease of one pod and one button! The slim, sleek design is counter top friendly, especially for those who don't have a lot of real estate to work with. Can't wait to make more fancy coffee shop style drinks at home!
Written by a customer while visiting influenster.com
Customer Rating
5
Nesspresso
on February 14, 2026
Posted by: SofiaD
[This review was collected as part of a promotion.] Is a Nespresso virtual is a crazy item to receive and works really well to create espresso Drinks at home the machine is small enough that you could put it on a small countertop and it makes a great coffee that you can mix in with milk
Written by a customer while visiting influenster.com
Customer Rating
4
Easy espresso in under 2 minutes
on February 15, 2026
Posted by: ChrissyF
[This review was collected as part of a promotion.] This brewer is a great thing to have if you love getting fancy drinks from coffee chains. I consider this an espresso machine as pretty much every pod I have tried tastes darker and richer than regular coffee even when it specifically states the pod is for coffee (based on a larger volume of water), although ironically, if you try to use third party refillable pods with regular coffee inside, the brew tastes watery. If lattes, americanos, and cappuccinos are more your speed, this is definitely the machine for you!
Nespresso makes the brewing process idiot proof as the pods have a barcode on the underside of the rim which reads the volume of water it should use with it. You simply push the button on the top of the brewer once to start the process, and it takes under 2 minutes to produce your beverage. You can even choose to add more water to the cup by holding the button down more after the brewing cycle is done. I'm super impressed by the amount of crema in the cup as I don't get that much with other espresso brewing methods.
The Vertuo Next has a slim countertop footprint which I like as it leaves room for other appliances next to it. The water tank is removable which makes it easy to fill, and the drip tray can be adjusted to fit the size of the cup you are using to minimize splashing as the beverage is being produced. The surface is easy to clean, and there is a cleaning cycle you can run for descaling the machine when needed. I like that each time you open the cover, the used pod rolls into a side compartment which can be emptied later. The initial setup was quick and easy and just required parts to be cleaned and the unit to be plugged in.
I'm taking a star away for a few reasons. I do find it hard to clean the area where the pods get punctured. I noticed a few coffee grounds in some cups I brewed, nothing too bad, but I can see this issue getting worse over time if regular cleaning is not done.
The lid can be a little hard to push down and lock into place. Elderly people or those with poor upper body strength would have a hard time using this unit.
The pods, while elegantly designed to resemble chocolate bonbons, are rather expensive compared to other single cup brewers. There are not many varieties sold in physical stores, either. And if you don't like dark coffee, you'll have a hard time enjoying any of the varieties if you don't add extra water or milk to your beverage. Somehow even the lightest rated pods still taste very intense, and our house feels like the drinks taste even stronger than traditionally brewed espresso.
Lastly, Nespresso has an app that is compatible with the Vertuo Next, but it doesn't offer much to add to your experience other than to adjust the water volume preference and update the machine. It mostly serves as a manual and a way to order more pods, so if you were looking to schedule a time for your coffee to be brewed in the morning, the function is not there. The app was rather underwhelming.
Overall this machine will not be replacing our normal coffee brewing methods, but it's great for speed, convenience, and when you want a drink with a bolder flavor profile.
Written by a customer while visiting influenster.com
Customer Rating
5
New Favorite
on February 15, 2026
Posted by: LisaB
[This review was collected as part of a promotion.] I was wonderhow it layered. Very cool. Nice strong shot of espresso. We added milk Fort then brewed over it and the beautiful layers. I love this machine. Directions were vague i thought so I you tube the how to video. It took me and my husband both to discern all the area and how to. I love that the pos automatically releases into the hdi g chamber. So many variations! You can download an app to really get the most out of this machine.
Written by a customer while visiting influenster.com