Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,567 Reviews)
Rating breakdown 1,567 reviews
5 Stars
1,226
4 Stars
216
3 Stars
73
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
651 out of
713)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
4
Love
on June 19, 2022
Posted by: carissas21
I love my nepresso. The only problem I have is that it is finicky- you have to clean it consistently. After a few cups you have to run the solution through it. For the price you pay, you should be able to make a lot more cups before running into these issues. (And yes I always follow instructions and clean correctly). It has a few bugs that are not easy to figure out even after consulting the manual.
Written by a customer while visiting influenster.com
Customer Rating
5
Needs nothing but five stars reviews!
on June 17, 2022
Posted by: ladychicness
Great alternative to getting coffees out for monetary reason and it outdoes any coffee shop I’ve ever visited, that’s a lot.
Written by a customer while visiting influenster.com
Customer Rating
1
Stopped working after only a month!
on June 14, 2022
Posted by: Mystique
from North Carolina
This machine will not work after just a month of light use. No power - nothing - dead in the water.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, June 15, 2022
Hi. Thank you for your review. We are dismayed to learn that your Vertuo Next machine did not meet your expectations. Each machine comes with at least a one-year warranty and lifetime troubleshooting through our Assistance Service Program. We recommend contacting us, via our toll-free number 800-562-1465 to speak with our Machine Experts. We are available 24hrs a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I loved it i
on June 8, 2022
Posted by: kadier3
I loved it i thought it was amazing wish I could buy one but it was my friends I haven't saved up the money to buy one for my self
Written by a customer while visiting influenster.com
Customer Rating
1
Don’t waste your money.
on June 4, 2022
Posted by: Jobo
from Chicago, IL
It doesn’t work at all. You have to spend 20 minute trouble shooting and then it wastes all of your pods and also it leaks all of my counter. Every time i want to use it i get frustrated and regret even trying. If it wasn’t a gift i would have thrown it out a week after using it. It is easier for me to walk to a near by coffee shop and get an espresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , June 6, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
IN LOVE!
on May 30, 2022
Posted by: mckaylarose
Seriously never using any other coffee machine again especially for my espresso. It has the most full bodied flavor and it’s so creamy. Literally the best and it tastes better than a majority of coffee shops.. especially Dunkin!
Written by a customer while visiting influenster.com
Customer Rating
5
Simply put, this is
on May 28, 2022
Posted by: johnt37
Simply put, this is my favorite brand and machine. I've used so many other brands but they don't compare to the quality of Nespresso. The coffee and espresso capsules are beautiful and top quality. The aroma when brewing is delightful. The image of the crema and taste are extraordinary. This machine is easy to use and its technology reads the capsule and knows how much to brew.
Written by a customer while visiting influenster.com
Customer Rating
1
Horrible
on May 18, 2022
Posted by: Disappointed
from SD
My dad gave this to me and now it doesn’t work.. I was so looking forward to a nice cup of coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , May 19, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. You may contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA