Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,567 Reviews)
Rating breakdown 1,567 reviews
5 Stars
1,226
4 Stars
216
3 Stars
73
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
651 out of
713)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
Just what we were looking for
on August 1, 2022
Posted by: Landry
from Florida
[This review was collected as part of a promotion.] had been looking for an espresson machine for a while and we hemmed and hawd about it for a while and we are so glad to finally this amazing machine. the coffees are so rich and flavorful as well
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
great machine
on July 29, 2022
Posted by: Bertman315
from New York
[This review was collected as part of a promotion.] This is my second Vertuo machine and 3rd Nespresso machine. Just like the other 2 heats up quickly and makes the best coffee! Everyone is always impressed.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , August 3, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Like Starbucks but at home!
on July 28, 2022
Posted by: danieln22
With this nespresso, I am able to create copycat Starbucks recipes. I love their espressos! It’s just a quick tap then I am able to brew some espresso for my drinks!
Written by a customer while visiting influenster.com
Customer Rating
5
Use to be a keurig user..
on July 26, 2022
Posted by: Wileycoyote
from Ky
[This review was collected as part of a promotion.] It's been a few good weeks and with all the varieties and the simplicity...this has been my best investment this year. I take the difference in espresso vs coffee no lingering flavors from old pods. The pods are desposed into a bin it makes for such a simple clean up and recycling option. I will no longer be a keurig user this is the only coffee/espresso machine for me !
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , August 1, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Most unreliable machine I’ve ever had
on July 25, 2022
Posted by: Smeesh
from Torrance CA
Have returned this machine twice now, both models worked for a few months then just stopped brewing. Tried descaling and cleaning and nothing worked. Frustrating!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, July 27, 2022
Thank you for your review, Smeesh. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. Please allow us to provide some user tips that may help. When turning on your machine, allow the machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked with a slight click sound. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. Please allow us to provide some user tips that may help. When turning on your machine, allow the machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked with a slight click sound. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best at home coffee
on July 6, 2022
Posted by: caitb16
Game. Changer.
I don’t even like going to get coffee anymore. When I brew coffee at home for less I can’t complain. Nepresso brews such a smooth and flavorful cup. I have loved everything I’ve tried so far.
Written by a customer while visiting influenster.com
Customer Rating
5
OMG! this is the
on July 6, 2022
Posted by: gauravs5
OMG! this is the best product ever! I updated my coffee station last Christmas and got myself this beautiful coffee maker. All the drinks come out of this machine are magic. The frother is perfect for making amazing lattes (hot/cold). The pods come in variety of sized and flavors. My favorites are expresso pods because they just have a bang in flavor.
Written by a customer while visiting influenster.com
Customer Rating
3
I will say, this
on June 24, 2022
Posted by: karir38
I will say, this machine produces a delicious cup of coffee. However, with the cost of the capsules, I barely use it. I would gladly use it more if the capsule were more affordable.
Written by a customer while visiting influenster.com