Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,553 Reviews)
Rating breakdown 1,553 reviews
5 Stars
1,217
4 Stars
213
3 Stars
72
2 Stars
21
1 Star
30
91%of customers recommend this product.
(
646 out of
707)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
3
Either I got a lemon, or it just doesn't work easy
on February 13, 2026
Posted by: KendraT
[This review was collected as part of a promotion.] I wanted to love this Nespresso so badly! I was stoked when I received it from Influenster complimentary! Idk if we got a lemon or what but it just doesn't work right! You have to put the coffee in then lock it then try to start then unlock and lock again to start. This happens multiple times before you can get a cup of brew! I know how to work it and read all the directions even my fiance said it just didn't work right. I need to try one that actually works because if this is how they all are. It's not worth the price point at all!
Response from influenster.comBy Chloe H., Customer Service, February 14, 2026
Thank you for your review, Kendra. We're sorry to learn the Vertuo Next machine didn’t meet your expectations. All machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting influenster.com
Customer Rating
5
Great machine
on February 13, 2026
Posted by: SoledadJ
[This review was collected as part of a promotion.] I recently got the Nespresso Vertuo Next machine, and I’m really impressed with it! It works great and has a sleek, fancy design that looks amazing in my kitchen. One of my favorite features is that the pods automatically eject after brewing, which makes cleanup super easy. The coffee it makes is absolutely delicious, rich, smooth, and café quality, all from the comfort of home. I definitely recommend it to anyone who loves good coffee and wants a convenient, stylish machine.
Written by a customer while visiting influenster.com
Customer Rating
5
Luxurious, Top-Notch Quality Performance and Taste
on February 13, 2026
Posted by: BrittanyT
[This review was collected as part of a promotion.] Expresso anyone? The Nespresso Vertuo Next will serve you up nicely! This machine is top-tier! The setup for this was simple and quick. The machine heats up fast, and fluid comes out smoothly. The brewing system on this machine is spectacular with its speedy process. It's amazing to see how fast expresso is produced once you press the start button. There are levels set on the machine so you can adjust the cup stand to the placement that best suits the height/size of your cup. It does make noise while it's heating up, but it's not bothersome. Expresso comes out hot and fresh. The taste is astonishing! The Vertuo Next produces pure and smooth flavored beverages that taste different than the average coffee.
Additionally, there's also an app available to download to help you set up the machine. The app provides information on how to use and set up your machine with videos of demonstrations. With the app, you're also given the opportunity to set your machine to the cup size you'll most likely use, so it will automatically dispense that selected amount each time. Overall, the Nespresso Vertuo Next machine is made of great quality and delivers top-notch beverages full of flavor that's beyond the ordinary cup of coffee. I'm truly impressed with its luxurious performance and the deliciousness it provides!
Additionally, there's also an app available to download to help you set up the machine. The app provides information on how to use and set up your machine with videos of demonstrations. With the app, you're also given the opportunity to set your machine to the cup size you'll most likely use, so it will automatically dispense that selected amount each time. Overall, the Nespresso Vertuo Next machine is made of great quality and delivers top-notch beverages full of flavor that's beyond the ordinary cup of coffee. I'm truly impressed with its luxurious performance and the deliciousness it provides!
Written by a customer while visiting influenster.com
Customer Rating
5
Good ☕️
on February 13, 2026
Posted by: CynthiaB
[This review was collected as part of a promotion.] I was very excited to see this up for grabs. The set up was easy and straightforward. It is a bit hefty but it’s a small machine. It’s slick and makes good coffee (i used an espresso pod)
Written by a customer while visiting influenster.com
Customer Rating
5
Yessss
on February 13, 2026
Posted by: GeorgiaV
[This review was collected as part of a promotion.] I’m so excited for my new Nespresso Vertuo Next. It did compact and fits perfectly in my already crowded counter space! Set up was pretty simple and it didn’t have too many features but the coffee was perfect and I was able to make a delicious latte!
Written by a customer while visiting influenster.com
Customer Rating
5
My Go-To Morning Boost with Nespresso
on February 13, 2026
Posted by: RachelL
[This review was collected as part of a promotion.] This machine has honestly made my morning so much easier. It heats up quickly, super simple to use and consistently makes smooth, rich espresso with a nice crema everytime. I love that it doesn’t take up much counter space but still feels sleek and modern in my kitchen. Perfect for when I want café-quality coffee at home without the hassle.
Written by a customer while visiting influenster.com
Customer Rating
5
Feels like luxury
on February 13, 2026
Posted by: LizbethH
[This review was collected as part of a promotion.] Very easy to put together and use. I love that you have a variety of different flavors to select from. It is easy to clean and potable to travel with and store.
Written by a customer while visiting influenster.com
Customer Rating
5
Love it!
on February 13, 2026
Posted by: BarbsO
[This review was collected as part of a promotion.] I enjoyed using this product, my coffee always brewed perfectly. The product seems durable and very reliable as well, and it was not too noisy when using.
Written by a customer while visiting influenster.com