Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,561 Reviews)
Rating breakdown 1,561 reviews
5 Stars
1,222
4 Stars
215
3 Stars
72
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
649 out of
710)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
4
Perfect for espresso
on September 1, 2022
Posted by: Valevergel
from Madison, Alabama
[This review was collected as part of a promotion.] It’s a very good machine, especially for espresso but it’s a little hard to find this exactly pods at the grocery.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Brews great coffee
on August 28, 2022
Posted by: Label
from Miami
[This review was collected as part of a promotion.] Machine works great out of the box! Brews great coffee and looks nice and sleek.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love love love Nespresso
on August 23, 2022
Posted by: Gigi
from Chino hills,CA
[This review was collected as part of a promotion.] There’s nothing more I love more than my husband but Nespresso comes close. Nespresso has an amazing customer service and they will help you with whatever you need. The coffee is amazing. Before Nespresso I used to have 2 to 3 cups of coffee a day and now I only need one. I would much rather drink my Nespresso then go to a coffee shop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This coffee maker brews SOMETIMES.
on August 22, 2022
Posted by: wk
from Dallas
I fell in love with Nespresso coffee about 3 years ago. In fact, I own two Vertuo machines, one for each of my residencies. The machine is more attractive than all other coffeemakers. But whoever wrote the machine program is a dig-bat. It is NOT user friendly. It has one button on the top which has some 85 different blink series codes that the customer will have to memorize. While the machine has to think through which code to use to ruin your morning and insult your intelligence with, it's up to you to hold your temper so that whatever condescending twerp wrote its confusing code and designed its machine can laugh all the to the bank. It should have separate buttons to tell us what it needs and other buttons to make it easy to fix. This is not computer class 101—its coffee. I have a 25 year old Keurig that works fine. If Nespresso ever condescends to make the customers' lives easier (and not the dig-bats lives that designed the machine and wrote the code) then I'll return for their coffee, but right now it's not worth it. After three years I give up. It's really a shame. It's hard to deal with snobs. There are plenty of other coffees out there, gotta be one as good as Nespresso that won't ruin my mornings. (Too bad the CEO will never hear this. Everyone I know who has one feels the same. Sales would skyrocket if they would only listen.)
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, August 23, 2022
Thank you for your review. We're sorry to hear about your experience with your Vertuo Next and truly appreciate you sharing this feedback. If there is anything we can do to help please do not hesitate to reach out to us at 1-800-562-1465. We'll be happy to assist.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Neutral
on August 21, 2022
Posted by: Viiiik
from New York, nY
[This review was collected as part of a promotion.] I read a lot of bad reviews about Next but decided to give it a try anyway. The machine looks great but feels flimsy, like it could break any minute. The first steps which are closing and opening were already a challenge, and so based on all the other reviews, I decided to return it and get Vertuo Plus instead and couldn't be happier.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this!
on August 19, 2022
Posted by: AmyG
from Jacksonville, FL
[This review was collected as part of a promotion.] I’m very happy with my Nespresso - it brews the perfect, frothy cup of coffee every time! I like that I can brew regular coffee or espresso, depending on my mood. They also offer a fantastic selection of blends to choose from.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my nespresso
on August 19, 2022
Posted by: CLF
from Atlanta
[This review was collected as part of a promotion.] This is the best coffee ever. I love having my new machine and having a great coffee with my family everyday.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Creamy Hot Wake Up Call
on August 9, 2022
Posted by: Rafuu
from Broward , Fl
[This review was collected as part of a promotion.] This is my Second Nepresso purchase! We bought first machine for Office, enjoyed so much, had to have one at Home! If U r a true coffee enjoyer this is your mate.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA