Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,553 Reviews)
Rating breakdown 1,553 reviews
5 Stars
1,217
4 Stars
213
3 Stars
72
2 Stars
21
1 Star
30
91%of customers recommend this product.
(
646 out of
707)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
1
So disappointed
on July 5, 2023
Posted by: Alejan
from Glendale Arizona
I was so happy to get my Nespresso Vertuo Next a soonest I received it open it and see the machine from the inside were pod go it looks that’s been used already
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, July 7, 2023
Thanks for your review. We understand your disappointment when you received your new Vertuo Next machine and it appeared to be previously used. We’re pleased to see your machine was replaced by one of our machine experts. Your Vertuo Next machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend the first-time use steps at least once a week as part of your machine maintenance, to clear any coffee residue from the head of your machine. Enjoy your new Vertuo Next machine as your coffee journey continues with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not the best
on April 13, 2023
Posted by: Steph
[This review was collected as part of a promotion.] I returned it , went for an older model due to the quality of the machine .
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , April 14, 2023
Thank you for your review. If you have any additional concerns or questions please visit Nespresso.com/help or contact us at 800-562-1465. We are available 24 hours a day 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso!
on May 4, 2023
Posted by: DMS53
from Vegas NV
[This review was collected as part of a promotion.] Had stayed with a cousin who shared her Nespresso products with me..and I can’t thank her enough! I absolutely loved the variety and flavors and convenience. I am a coffee enthusiast and have FINALLY found my dream coffee maker.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Yellow button of death
on September 13, 2023
Posted by: Jeremy
from Scottsdale, AZ
I’ve had this for less than 3 years and have already gone through one replacement and now I need another one for the exact same issue. I wish I just kept my keurig :( now I have to fight with this every morning just to maybe get a cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, September 14, 2023
Hello Jeremy. We are disappointed to hear that there is an issue with your Vertuo Next. All of our machines come with at least a one-year warranty, and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome espresso machine
on November 11, 2022
Posted by: Ashley47162229
from Jerusalem AR
[This review was collected as part of a promotion.] This espresso machine is amazing it brews so fast and tastes amazing. I love to be able to instantly make a Cafe quality coffee in my pajamas. Also there is many ways to make iced coffee with it which is perfect because my husband and I like our coffee completely different.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Works well
on November 12, 2022
Posted by: linzers628
[This review was collected as part of a promotion.] This Nespresso Vertuo Next espresso machine is so easy to use. It has a nice, sleek look and doesn't use much counter space at all. It brews quickly and is easy to clean. The espresso comes out hot and tastes very good!
Pros: High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Gift!
on January 30, 2023
Posted by: Jtschida
from Minneapolis, MN
[This review was collected as part of a promotion.] I bought this for my husband who is newer to the coffee scene and he has loved playing around with it! There are so many options of coffee and it is the perfect size. Doesn’t take up too much space and keeps it looking clean.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So many options!
on February 3, 2023
Posted by: heathbar528
from Dublin, CA
[This review was collected as part of a promotion.] I love this machine because I am able to brew so many different types! Whether it is my morning cup of coffee, afternoon latte, or a carafe to share with a friend! The versatility, looks, and functionality are unmatched.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA