Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,567 Reviews)
Rating breakdown 1,567 reviews
5 Stars
1,226
4 Stars
216
3 Stars
73
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
651 out of
713)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
Perfect cup of coffee
on March 14, 2026
Posted by: MargaretS
[This review was collected as part of a promotion.] My new favorite coffee spot, my kitchen. I can not believe I did not try this sooner. This coffee is AMAZING. The Nespresso Vertuo is a stylish addition to my counter. It is well constructed and not as noisy as an espresso machine. I’ve truly enjoyed using this machine and the coffee it makes. I love how many choices of coffee flavors and styles there are too choose from. I do wish that they made a chi tea. All in all a perfect addition for the coffee lover.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Streamlined and easy
on March 14, 2026
Posted by: EmilyG
[This review was collected as part of a promotion.] Enjoying this coffee maker - the coffee is super smooth and yummy. The noise is much less than our previous machine. Love the compact design. Going to have to shop for pods now!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffeehouse-style drinks at home!
on March 14, 2026
Posted by: JacquelineH
[This review was collected as part of a promotion.] The Nespresso Vertuo Next in dark grey has completely taken over my kitchen! This machine is sleek, versatile and incredibly easy to use. If you love coffeehouse-style drinks but want the convenience of making them at home, this machine delivers.
Using it couldn’t be simpler. (I uploaded a video but it wouldn’t work) Just open the lid, pop in a pod, close it, lock it and press the button. Voilà… you have a beautiful cup of coffee with a rich aroma and that signature foamy cream on top that instantly reminds you of your favorite café drinks. It truly makes you feel like your own barista.
One of the things I love most is its versatility. The Nespresso Vertuo system offers a wide variety of pods - from coffee and espresso to barista style creations and even cold coffee experiences. There’s something for every mood and every time of the day.
The design is another highlight. The dark grey finish looks modern and stylish on the counter and the machine itself is slim so it doesn’t take up much width. It is a bit deep though, so make sure you have the space. I ended up placing mine at a slight angle and it looks great. I also display the pods in a glass container because they are honestly so pretty to look at.
Now for the small cons. The machine is a bit loud, but after using it I realized that it works similarly to an espresso machine. Once I understood that, it didn’t bother me anymore. I did notice that occasionally a few coffee grounds end up at the bottom and sometimes when I remove the pod collector I end up with a little coffee mess.
If I could change one thing, I’d love to see the water reservoir made from glass instead of plastic. That said, the taste and the aroma are fantastic! We’ve been using this machine every single day - multiple times a day - because the coffee is just that good. It has honestly replaced my other coffee makers completely.
I received this product in exchange for an honest review.
Using it couldn’t be simpler. (I uploaded a video but it wouldn’t work) Just open the lid, pop in a pod, close it, lock it and press the button. Voilà… you have a beautiful cup of coffee with a rich aroma and that signature foamy cream on top that instantly reminds you of your favorite café drinks. It truly makes you feel like your own barista.
One of the things I love most is its versatility. The Nespresso Vertuo system offers a wide variety of pods - from coffee and espresso to barista style creations and even cold coffee experiences. There’s something for every mood and every time of the day.
The design is another highlight. The dark grey finish looks modern and stylish on the counter and the machine itself is slim so it doesn’t take up much width. It is a bit deep though, so make sure you have the space. I ended up placing mine at a slight angle and it looks great. I also display the pods in a glass container because they are honestly so pretty to look at.
Now for the small cons. The machine is a bit loud, but after using it I realized that it works similarly to an espresso machine. Once I understood that, it didn’t bother me anymore. I did notice that occasionally a few coffee grounds end up at the bottom and sometimes when I remove the pod collector I end up with a little coffee mess.
If I could change one thing, I’d love to see the water reservoir made from glass instead of plastic. That said, the taste and the aroma are fantastic! We’ve been using this machine every single day - multiple times a day - because the coffee is just that good. It has honestly replaced my other coffee makers completely.
I received this product in exchange for an honest review.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good if you’re just looking to use their pods
on March 13, 2026
Posted by: SamanthaS
[This review was collected as part of a promotion.] I was really excited to try the Nespresso because I’ve heard a lot of good things from friends. It was easy enough to set up and it says you can actually connect it to your phone to schedule brews which is cool. I like the little built in trash can for the pods where it drops them in there when you open it after brewing. I don’t feel like the water gets as hot as my Keurig though, I ended up having to reheat my coffee because it didn’t stay hot very long. It’s also a little more difficult to get hot water from to make tea or hot chocolate. You have to basically run a cleaning cycle to get it to dispense just hot water and again, it’s not as hot as I’d like.
Response from Nespresso USABy Nespresso USA, Customer Service, March 17, 2026
Hi Samantha. We're here to help with your Nespresso machine and ask that you call Nespresso directly, 800.562.1465. A Machine Expert is available 24/7 to troubleshoot over the phone and provide replacement or repair service if needed. We look forward to hearing from you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this!
on March 12, 2026
Posted by: DevynR
[This review was collected as part of a promotion.] As a coffee lover, I love this machine! The coffee comes out so delicious and it’s so easy to use. I like being able to make espresso or just a regular cup of coffee all with one machine!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great addition to my kitchen!
on March 12, 2026
Posted by: DawnM
[This review was collected as part of a promotion.] Love this machine! Makes coffee quickly quietly and is easy to clean. It also fits while I’m my countertop looks sleek. The variety of coffee flavors as well have a good flavor.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Latte
on March 12, 2026
Posted by: TARAE
[This review was collected as part of a promotion.] Nespresso Vertuo is incredible! I love this machine. The amount of iced lattes that I can now make at home with my favorite brand of espresso is insane. I look forward to using this machine daily. It’s so easy to use and it’s saving me a tone of money. Now if the carafe can come back in stock I will be ecstatic.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso Veturo next
on March 11, 2026
Posted by: AshlieS
[This review was collected as part of a promotion.] Love the Nespresso Veturo, it’s sleek and doesn’t take up a bunch of space at our coffee bar. Easy to assemble, and use- as well as cleaning. Brewing is a bit noisy, but it’s quick and worth it for the frothy delicious coffee.
Written by a customer while visiting Nespresso USA