Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,553 Reviews)
Rating breakdown 1,553 reviews
5 Stars
1,217
4 Stars
213
3 Stars
72
2 Stars
21
1 Star
30
91%of customers recommend this product.
(
646 out of
707)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
1
This coffee maker brews SOMETIMES.
on August 22, 2022
Posted by: wk
from Dallas
I fell in love with Nespresso coffee about 3 years ago. In fact, I own two Vertuo machines, one for each of my residencies. The machine is more attractive than all other coffeemakers. But whoever wrote the machine program is a dig-bat. It is NOT user friendly. It has one button on the top which has some 85 different blink series codes that the customer will have to memorize. While the machine has to think through which code to use to ruin your morning and insult your intelligence with, it's up to you to hold your temper so that whatever condescending twerp wrote its confusing code and designed its machine can laugh all the to the bank. It should have separate buttons to tell us what it needs and other buttons to make it easy to fix. This is not computer class 101—its coffee. I have a 25 year old Keurig that works fine. If Nespresso ever condescends to make the customers' lives easier (and not the dig-bats lives that designed the machine and wrote the code) then I'll return for their coffee, but right now it's not worth it. After three years I give up. It's really a shame. It's hard to deal with snobs. There are plenty of other coffees out there, gotta be one as good as Nespresso that won't ruin my mornings. (Too bad the CEO will never hear this. Everyone I know who has one feels the same. Sales would skyrocket if they would only listen.)
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, August 23, 2022
Thank you for your review. We're sorry to hear about your experience with your Vertuo Next and truly appreciate you sharing this feedback. If there is anything we can do to help please do not hesitate to reach out to us at 1-800-562-1465. We'll be happy to assist.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy
on July 1, 2023
Posted by: Jojo3
from Los Angeles
Terrible. I’ve purchased several Nepresso machines and this is by far the worst. The first one was traded back in under warranty because it malfunctioned. The current one is just over a year old. Every morning I’m struggling with the lid. It’s just insane!
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, July 3, 2023
Thank you for your review. We are disappointed to learn that the Vertuo Next has not met your expectations. Please contact Nespresso 24 hours a day, 7 days a week at 800-562-1465 for troubleshooting assistance. Assistance is also available on the Nespresso.com/help page.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Have to buy new machine to use Alto capsules :/
on July 5, 2023
Posted by: Coffeedrinker0987
I haven’t tried the Vertuo Next machine but I have been waiting about two years for the Vertuo Alto capsule size to return. Now that it finally has, it doesn’t work with my Vertuo Plus machine!
If I want to use alto capsules I have to purchase another machine. This feels like bad customer appreciation!
Seriously considering ending my longtime relationship with Nespresso.
If I want to use alto capsules I have to purchase another machine. This feels like bad customer appreciation!
Seriously considering ending my longtime relationship with Nespresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, July 7, 2023
Thanks for your review. We understand your disappointment regarding the Alto blends not brewing in your VertuoPlus machine models. Our Alto, Pour Over Style, and Cold Brew blends, were created to brew in the Vertuo Next, Vertuo Pop+, and Vertuo Creatista machine. You may brew an Intenso capsule in the same cup twice, as an alternative to the discontinued Alto Intenso, in addition to brewing Melozio twice as an alternative to the discontinued Alto Dolce. We trust you will find this information useful, to enjoy the previously offered 14 oz. cup of coffee.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT WASTE YOUR MONEY!
on November 2, 2023
Posted by: Anonymous
from Chattanooga, TN
WORST COFFEE MACHINE ON THE MARKET! Do not waste your time and money buying this machine. I bought my first one two years ago for my birthday. Within 6 months of that first machine, it began to leak. I called Nespresso to get it replaced because I thought it was a fluke. NOPE!!! I have now had 3 machines within the past two years due to leaking all over my counter. I wish I could get my money back.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa, Customer Service, November 3, 2023
Thanks for your review, Shelby. We’re dismayed that your Vertuo Next machine models have leaked. Your Vertuo Next machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We recommend speaking with one of our machine experts and mention your dissatisfaction with the Vertuo Next machine model. We look forward to speaking with you soon, to find a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
3
I retuned it for the original one
on April 13, 2023
Posted by: mozay
[This review was collected as part of a promotion.] Honestly, I what I liked about the vertuo next is the size of the coffee it can make but I like the durability of the original machines.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
THE WORST TRASH EVER
on September 28, 2022
Posted by: nightstudy
from Cambridge, MA
After 4 months, the machine was just brewing a random amount regardless of the barcode information of the pod or it just didn't brew at all. Plus, random color LED indication (yellow, pink, grey, white, purple.....) with random intensities. After struggling for a month with this garbage, I was about to throw it away but for somewhat reason, it suddenly came back to normal, so I kept using it. After another 6 months, this machine is totally crazy right now. When I plug it, it only shows yellow, weak red, or off-LED with repetitive 3 consecutive short vibrations. Who designed this machine to have only a single button for all the operations?? If you cannot make it work, at least place the reset button somewhere in the machine. This machine is ruining my life and is total garbage. Don't buy it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, September 29, 2022
Hello, and thank you for your review. We are disappointed to hear that there have been issues with your machine. Give us a call at 800.562.1465, and one of our machine experts would be happy to provide you with comprehensive troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on May 18, 2022
Posted by: Disappointed
from SD
My dad gave this to me and now it doesn’t work.. I was so looking forward to a nice cup of coffee
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , May 19, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. You may contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Use to be a keurig user..
on July 26, 2022
Posted by: Wileycoyote
from Ky
[This review was collected as part of a promotion.] It's been a few good weeks and with all the varieties and the simplicity...this has been my best investment this year. I take the difference in espresso vs coffee no lingering flavors from old pods. The pods are desposed into a bin it makes for such a simple clean up and recycling option. I will no longer be a keurig user this is the only coffee/espresso machine for me !
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , August 1, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA