Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,561 Reviews)
Rating breakdown 1,561 reviews
5 Stars
1,222
4 Stars
215
3 Stars
72
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
649 out of
710)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
Full of features and flavor!!
on September 25, 2022
Posted by: mdietz78
from San Diego, CA
[This review was collected as part of a promotion.] The Virtuo Next does so much in such a compact size! From the unique design to all the features, this is quickly becoming one of my favorite machines in my kitchen! Focusing on design first, it’s surprisingly slim at only 5.5 inches wide, so it fits nicely on my already busy kitchen counter. It has a glossy black finish, and is made from 54% recycled plastic too. The overall look conveys modern simplicity, with only one button at the top to start your brewing, and a dial slider to lock or unlock it. There’s a large, removable water tank on the back, so I can make several cups before having to worry about refilling it. It has an adjustable cup platform with three different heights, making it easy to get the right fit for your glass. It’s really easy to open up the top, pop in a capsule, and get started!
Moving on to features, this machine does so much it’s hard to know where to start! This not only makes great espresso with crema, but it makes great coffee as well! You can choose from a variety of sizes; 5 oz, 8 oz, 14 oz or 18 oz carafe. It automatically adapts brewing based on the type of capsule. So far, I really love the Espresso Toccanto capsules, and the roast/ground coffees have been really flavorful! There are over 30 types available! If recycling is your thing, Nespresso also offers a free mail-in program where you can return your used capsules.
This machine can be a little loud while brewing. However, the noise is also a helpful indicator that it’s brewing. Also, some of my wider cups won’t fit on the cup platform. Otherwise, this machine does everything I want it to, and more.
After almost two weeks of regular use I haven’t had any issues with performance. If you’re in the market for a high-quality Nespresso machine, look no further! You not only get a quality machine, but sample capsules as well! I highly recommend this!
Moving on to features, this machine does so much it’s hard to know where to start! This not only makes great espresso with crema, but it makes great coffee as well! You can choose from a variety of sizes; 5 oz, 8 oz, 14 oz or 18 oz carafe. It automatically adapts brewing based on the type of capsule. So far, I really love the Espresso Toccanto capsules, and the roast/ground coffees have been really flavorful! There are over 30 types available! If recycling is your thing, Nespresso also offers a free mail-in program where you can return your used capsules.
This machine can be a little loud while brewing. However, the noise is also a helpful indicator that it’s brewing. Also, some of my wider cups won’t fit on the cup platform. Otherwise, this machine does everything I want it to, and more.
After almost two weeks of regular use I haven’t had any issues with performance. If you’re in the market for a high-quality Nespresso machine, look no further! You not only get a quality machine, but sample capsules as well! I highly recommend this!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Too Noisy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for high quality coffee!
on September 25, 2022
Posted by: ReyDawg
from Orlando, FL
[This review was collected as part of a promotion.] I must say, this machine produces some of the best high quality espresso and coffees I have ever tasted. Just wow on the ease to pop in a capsule and push down and lock the lid. In one minute basically you have very tasty and delicious coffee or espresso. The Nespresso is very efficient and delivers every time. The app is not the best and don’t know the longevity on this product, but wow, it is great!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Not enough variety of coffee available
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Next Black Set Review
on September 25, 2022
Posted by: kvyas
from New York, NY
[This review was collected as part of a promotion.] No words can explain the awe of this coffee machine that came with a sample pack and exquisite glass mug. The machine percolated the coffee just fine to a smooth tasting coffee that I really enjoyed. The machine is testament to the craftsmanship gone in creating such a fine desk or pantry coffee maker. Wonderful product.
Pros: Convenient, Easy to Use, High Quality Machine, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Space saver but confusing to use
on September 25, 2022
Posted by: Motherof5
from St Louis, MO
[This review was collected as part of a promotion.] I have put this Nespresso machine together the day that I received it. I was excited to try my new espresso machine. Unfortunately the excitement dwindled when I could not understand how to use it. I thought it was typical to others like it but I was mistaken. I eventually had to google and YouTube how to use use it, especially to understand how many pumps were needed to get a certain ounce filled.
While I understand that the calsuls are regulated by bare codes, there are times where I like additional hot water to lessen the intensity of the espresso flavors. I had no idea how to get a little more water to flow through the capsul to dilute. Maybe that is just not an option.
Outside of that, I really appreciate the variety of flavors available. The company is environmentally conscious and provides reusable pods. Several pros compared to my cons. I do wish there was an option to adjust the water amount used compared to the bare codes.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , September 26, 2022
Thank you for your review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I'm in love with this!
on September 25, 2022
Posted by: Ravrich
from Chicago
[This review was collected as part of a promotion.] My favorite thing about the Nespresso is how versatile it is. I can use it in the morning to give myself a quick shot of wake-up brew, or I can use it to entertain guests in the evenings. This is a high end coffee maker. It's very slim, it heats fast and pours just as quick. It came with a package of pods inside the box so we have enjoyed the many different brews offered this far. The flavors have been great this far. I love having the ability to make a nice cup of espresso, latte, or coffee at home. With the sampler coffee samples, I was able to figure out the coffee intensity level. I'm in love with my nespresso.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for lattes and espresso drinks
on September 25, 2022
Posted by: Kaofo89
from Medina, OH
[This review was collected as part of a promotion.] This Nespresso is great for making drinks that require espresso. Comes out with a little froth on the top which I like. This machine is very narrow so it can fit anywhere and it does not take up a lot of counter space. Great addition to our coffee bar.
Pros: Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this little machine! Perfect cup every time!
on September 24, 2022
Posted by: Cici27
from California
[This review was collected as part of a promotion.] Having a delicious cup of coffee or espresso in the morning is the perfect way to start my day and this Nespresso Vertuo Next helps me brew the perfect cup every time. From excellent quality rich-tasting espresso to full bodied coffee, brewing an indulgent cup couldn’t be easier than with this Nespresso Vertuo Next machine. No measuring or guesswork required because it automatically recognizes the capsules inserted and adjusts the necessary cup size, brewing temperature, pressure and brew time to make each cup the best it should be! I love the amazing smell that quickly fills my entire home, it smells just like in a coffee shop! I can enjoy excellent tasting espresso and coffee from the comfort of my home and prepare one quickly, no more unnecessary coffee shop runs on my way to work. Nespresso rewards me with the perfect fresh cup of well balanced, high quality taste every time. I absolutely love the crema on top, it is so light and airy and makes every cup extra special to the last drop! I really like the slim design of this machine, too, it’s a mighty little machine that doesn’t take up too much space on my countertop and with its chrome accents it looks very nice, too. Another fantastic innovative feature is that when you open the lid on the machine after brewing has completed it automatically picks up and removes the empty capsule into a hidden separate chamber that you can access from the outside side of the machine to empty when full, this is great and eliminates the hassle of having to take out empty hot capsules after each brew cycle. Also, the water tank is easy to remove and fill, it is not heavy and bulky. Excellent quality machine that brews my perfect pick me up cup of espresso, double espresso, coffee or even carafe sized (18 oz.). I highly recommend this product, it’s a must have for espresso and coffee connoisseurs!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Impressed By Nepresso Vertuo Next
on September 24, 2022
Posted by: CHOOseyBuyer
from Cincinnati, OH
[This review was collected as part of a promotion.] Nepresso Vertuo Next has 6 different pour settings. Impressed by the over-sized style pour. Nepresso Vertuo Next capsules are recyclable, with a free mail-in program. Intrigued by the composting of the coffee grounds. Nepresso Vertuo Next has a very slim design, that will fit on any coffee bar or coffee counter. Nepresso Vertuo Next has more than 30 coffee blends. Excited about limited edition releases and seasonal flavors!
Written by a customer while visiting Nespresso USA