Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,553 Reviews)
Rating breakdown 1,553 reviews
5 Stars
1,217
4 Stars
213
3 Stars
72
2 Stars
21
1 Star
30
91%of customers recommend this product.
(
646 out of
707)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
3
good at first
on November 28, 2022
Posted by: steph
i want to start off by saying i love nespresso! however, the next is trash. we’ve had it for two years. year one, i read tons of stuff about how it leaks, always has issues and other crazy stuff. i had no problems u til my 11th month. then it started leaking (all over my new coffee bar) we sent it in, they fixed it, cool. since then, every month we’ve had a new issue. we have to clean it 1-2 times a week and descale at least once a month. we’ve recently purchased a new nespresso thankfully!
Written by a customer while visiting influenster.com
Customer Rating
5
LOVE THE NEW SIZES
on October 18, 2024
Posted by: MomofNine
from Baton Rouge, Louisiana
We have had a Vertuo Next Deluxe for almost a year now. We love it! Each family member can chose their favorite coffee and size. We also have the original Nespresso coffee maker and that's the reason we decided to get this one. Now, we have all the choices available. We have been Nespresso users for almost ten years.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
on March 14, 2025
Posted by: weezygirl
from MA
Purchased two in one month and the coffee is like warm
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara, Customer Service, March 15, 2025
Thank you for your review. We are sorry to learn the Vertuo Next machine does not meet your expectations. Quality is very important to us, so the coffee brews to its ideal temperature without burning. Please bear in mind that added cold milk can decrease the temperature of the drink.
We have some tips to help prepare a hotter beverage to increase your overall enjoyment:
• Use hot water to preheat the cup to keep the coffee hotter longer.
• Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
However, we have Machine Experts who would be delighted to provide additional tips and assist you with troubleshooting. Your machine comes with a one-year of warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We are confident our Machine Experts will provide you with the best resolution. Please do not hesitate to contact us.
We have some tips to help prepare a hotter beverage to increase your overall enjoyment:
• Use hot water to preheat the cup to keep the coffee hotter longer.
• Make sure the size of cup you are using matches the size of the blend. A small espresso poured into a large mug, for example, will cool down very quickly.
However, we have Machine Experts who would be delighted to provide additional tips and assist you with troubleshooting. Your machine comes with a one-year of warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We are confident our Machine Experts will provide you with the best resolution. Please do not hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love my Nespresso
on March 14, 2025
Posted by: BG
from Norfolk, VA
[This review was collected as part of a promotion.] Great machine I’ve had an espresso before and I loved it. I for whatever reason got rid of it and I’m so glad that I have a new one. Great machine I’ve had a espresso before and I loved it. I for whatever reason got rid of it and I’m so glad that I have a new one.I wish the water reservoir was bigger
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Makes a great cup of coffee!
on May 15, 2025
Posted by: Shep
from Reno, NV
[This review was collected as part of a promotion.] 5 stars for the coffee taste. 5 stars for style. The weak plastic for the used pod puller doesn’t pick up the bigger pods, but I don’t get too dirty manually moving the pod to the discard bin. I love that this machine makes all of the varieties of virtuo pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine and coffee
on September 13, 2025
Posted by: Alishka
from New York, NY
[This review was collected as part of a promotion.] Nespresso machines make great coffee and I love this machine being compact with the water tank in the back. Very sleek and looks great as well
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Simple, fast and efficient
on October 15, 2025
Posted by: Mrfred
from Mississippi
[This review was collected as part of a promotion.] I really like being able to make a great cup of coffee both fast and with no waste. No more pouring coffee down the drain or being disappointed with the result.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
We love this versatile machine!!
on November 14, 2025
Posted by: Sulyman
from Pendleton, Oregon
Great coffee that satisfies everyone’s preference. I like making lattes with the milk frothed while my wife enjoys regular coffee. When family visits, there are so many options everyone ends up very happy and without the inconvenience and expense of going elsewhere for their favorite drink.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA