Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,553 Reviews)
Rating breakdown 1,553 reviews
5 Stars
1,217
4 Stars
213
3 Stars
72
2 Stars
21
1 Star
30
91%of customers recommend this product.
(
646 out of
707)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
Love this Machine
on January 24, 2025
Posted by: Angelina D
from Texas
I've had this machine for over a two years and I still love it. I'm the only one who drinks Espresso in my house so it's perfect for when I want a cup any time of the day but can easily make a fresh cup for any one who visits or when my husband feels like having a decaf. I'd definitely buy this machine again.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE NESPRESSO
on June 27, 2025
Posted by: Rodie
from Cedar Falls, Iowa
LOVE Nespresso coffee !! Have a machine at home and one at my shop. They both work really well and I've had them for 3/4 years now. Bought machines for my 3 girls and they love them too. No issues with theirs either. Easy to order more coffee and get it shipped to my home.
Only one bad thing.... it is really hard to drink any other coffee now or go through a drive through and pay way too much !!
Only one bad thing.... it is really hard to drink any other coffee now or go through a drive through and pay way too much !!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee and service
on December 8, 2025
Posted by: Cdog
from Atlanta, GA
[This review was collected as part of a promotion.] Happy with the purchase. Coffee is very good and unit is a good size.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best around
on December 16, 2025
Posted by: Pulverine52
[This review was collected as part of a promotion.] We started using our new machine only a week ago. We love it! When we want only a cup or 2 of great coffee, we have it in a minute.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing!
on December 17, 2025
Posted by: Amy Liz
from Riverhead, NY
[This review was collected as part of a promotion.] The machine is amazing! Used every single day to help me get through the day!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on December 19, 2025
Posted by: Juice WA
from Washington
[This review was collected as part of a promotion.] Excellent machine with great options for many different types of coffee drinks
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Quality
on December 19, 2025
Posted by: Brea
from Troy New York
[This review was collected as part of a promotion.] The coffee is amazing. The instructions to set it up are easy. Only complaint is that it doesn’t get extremely hot
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t waste your money.
on June 4, 2022
Posted by: Jobo
from Chicago, IL
It doesn’t work at all. You have to spend 20 minute trouble shooting and then it wastes all of your pods and also it leaks all of my counter. Every time i want to use it i get frustrated and regret even trying. If it wasn’t a gift i would have thrown it out a week after using it. It is easier for me to walk to a near by coffee shop and get an espresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , June 6, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA