Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,567 Reviews)
Rating breakdown 1,567 reviews
5 Stars
1,226
4 Stars
216
3 Stars
73
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
651 out of
713)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
Sleek, Simple, and Perfect for Guests
on March 17, 2026
Posted by: JacquelineT
[This review was collected as part of a promotion.] I love my Nespresso Vertuo in dark gray, especially with the pod storage drawer holder, which I purchased separately. It keeps everything neat and within reach. This machine replaced both my old Keurig and Nespresso makers and it is much easier to use. Just pop in a pod and go! Plus, it matches perfectly with my countertops! Score!
The machine is consistent, reliable and the final product always tastes great. Perfect for single servings and when guests visit, they can choose their own coffee. Stylish, compact and I’m not constantly refilling the water tank. Highly recommend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Fancy!
on March 17, 2026
Posted by: KristinC
[This review was collected as part of a promotion.] It’s a good coffee maker! It took a little bit of learning to understand exactly how to use it and what all of the different pods actually are. I do like that. It makes very fancy coffees and how you can use different combinations to be an artisan coffee maker at home. It is not as easy to use as a Keurig, and comes with a little bit of a learning curve, but is well worth it in the end.
Response from Nespresso USABy Nespresso USA, Customer Service, March 18, 2026
Thank you for your lovely review! We're glad to hear that you're loving the Nespresso experience. Should you need any assistance, we are always here to help at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on March 17, 2026
Posted by: KatherineF
[This review was collected as part of a promotion.] I have been really enjoying the Nespresso Vertuo Next. It’s super easy to use and makes consistently great coffee with a thick crema on top that makes it feel like a coffee shop drink at home. The machine heats up quickly and brews in just a minute or two, which is perfect for busy mornings. Its not overly loud and the temperature of the coffee is just right. I also appreciate how simple it is to maintain. The pod system makes cleanup quick and the water tank is easy to refill.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Favorite part of my morning
on March 16, 2026
Posted by: HannaR
[This review was collected as part of a promotion.] I have been loving this Nespresso machine. It’s very intuitive to use, and brewing a cup is so fast — I used to have an older model that would take a few minutes to heat up and this does so in under 30 seconds and makes a nice hot cup. I also like how versatile this machine is, especially having the option to make different kinds of beverages like a double espresso, a cup of coffee, or even a carafe. My old machine took the older pods and I could only make espresso, so this is a huge upgrade. When I want a latte, I can just steam some milk and pour it over an espresso shot. The machine itself is super slim and fits nicely into the corner of my kitchen counter, and I think it looks really nice. I’m also pleased with the cost of the pods and the variety of flavors, it’s so much more affordable than going out and buying a cup of coffee every day.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Impressive little machine
on March 16, 2026
Posted by: ChristaE
[This review was collected as part of a promotion.] This vertuo next expresso machine by nespresso is impressive. Delivers a strong shot of expresso for afternoon pick me up for a good price! Assembly was fairly simple after cleaning the containers. It looks nice with our counters and backsplash which is important for appliances in our home. I like that it’s on the smaller side and doesn’t take up too much counter space. So far it’s made a few drinks for my spouse and I, and we are enjoying adding it to our caffeine rotation.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great cup of joe.
on March 16, 2026
Posted by: AllisonT
[This review was collected as part of a promotion.] I LOVE this thing! I use it every single day. I definitely would recommend to anyone looking for a quick and easy cup of coffee that tastes AMAZING. definitely and upgrade from the old machine.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious
on March 16, 2026
Posted by: MayraO
[This review was collected as part of a promotion.] I really loved this nespresso vertuo next, it so so easy to setup and use. I like that you can control it from the nespresso app. It fits a lot of water, so you don’t have to be refilling it often, and the coffee taste delicious.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love Nespresso, this machine is loud
on March 15, 2026
Posted by: AliciaR
[This review was collected as part of a promotion.] I really like the taste of these coffees, but I was disappointed there was not any coffee in the actual machine box itself. It would be a nice added touch to include some samples in the actual box when you open it to try right away. I feel as though this machine is louder than my Vertuo and the opening mechanism is quite stiff rather than the other machine that you can easily lift the lid for. I also like how the regular Vertuo machine has a holder for spent cartridges while this version requires you to remove each cartridge when you open it. I do like the compact design though with the water right behind the machine. The design is sleek looking with metal looking parts. The coffee temperature is also very nice.
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Written by a customer while visiting Nespresso USA