Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,553 Reviews)
Rating breakdown 1,553 reviews
5 Stars
1,217
4 Stars
213
3 Stars
72
2 Stars
21
1 Star
30
91%of customers recommend this product.
(
646 out of
707)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
5
Awesome product
on February 18, 2023
Posted by: Jerubella
from Los Angeles
[This review was collected as part of a promotion.] Love our vertuo! And customer service was great! Great tasting strong coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Delicious coffee!
on February 19, 2023
Posted by: Leigha
from Indiana
[This review was collected as part of a promotion.] I love my new Nespresso machine! The coffee is the best ever! Only thing that bothers me is how the capsule tray leaks when you empty the old pods! Other than that no issues!
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, February 21, 2023
Hi Leigha. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great experience
on February 22, 2023
Posted by: Dianaelizacp
from Miami, FL
[This review was collected as part of a promotion.] It has been a great change for my family and me to have this Nespresso we enjoy every cup of coffee, thank you Nespresso you guys rock !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Always a great cup of coffee.
on February 22, 2023
Posted by: Faze1
from Brooklyn, NY
[This review was collected as part of a promotion.] I purchased a Nespresso machine last year and enjoyed how easy it is to use along with a great cup of coffee everything. Last month I purchased a 2nd machine for my vacation home too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Beautiful machine
on February 23, 2023
Posted by: Elie
from Boston, MA
[This review was collected as part of a promotion.] I upgraded to Vertuo Next Deluxe. I love the esthetics and how compact it is, it has a beautiful chrome color and more importantly coffee tastes so rich. Love the idea that it’s blue tooth enabled for future updates like adding the ability to use a larger size carafe option. I highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Concept is good, small issues
on February 24, 2023
Posted by: Kyleotis
from Denver
[This review was collected as part of a promotion.] I Love that machine is made from recycled parts. I have had 1 issue with it not working. I have to unplug it and plug it back in. It’s probably just an outlier machine this is my 4th Nespresso machine and the first that has any issues (machine changes due to international moves)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo
on February 27, 2023
Posted by: Diane44
from California
[This review was collected as part of a promotion.] We purchased a Vertuo for 2 of our offices. Everyone loves them! Very happy with our purchases. Also, amazingly easy to use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good size and great coffee
on February 27, 2023
Posted by: Lurch
from Monument, CO
[This review was collected as part of a promotion.] We bought this model to use in our vacation home in the mountains. We had another brand of coffee maker that used capsules, but were never happy with the quality of the coffee. We have a vituo machine at home, so it just made sense to get one for the mountain house which we use on average a week a month. The size is perfect for the space we have and it makes excellent coffee. The other plus is we can stop the search for a K-cup coffee that is as good as the Nespresso cups.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA