Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,562 Reviews)
Rating breakdown 1,562 reviews
5 Stars
1,223
4 Stars
215
3 Stars
72
2 Stars
22
1 Star
30
91%of customers recommend this product.
(
649 out of
710)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
2
Better options
on October 12, 2022
Posted by: Ravenwolf
from Wisconsin
[This review was collected as part of a promotion.] I was really excited to try this, but honestly I'm not impressed. Even reading the directions I was having a hard time with the machine. Luckily customer service was very friendly and helpful. I was thinking it would fill the mug with coffee when made, but that was not the case. I also did a search to see where I could get more pods, and apparently you have to order directly from the manufacturer, that is also what customer service confirmed. The taste of the coffee was okay after all was said and done. The quality of the machine itself is also nice, but I feel this will be more of a secondary usage for me.
Pros: Other, Does not take up too much room on my countertop, Appealing Design
Cons: Other
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, October 14, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent Nespresso coffee machine
on October 12, 2022
Posted by: MeanieKarla
from Orlando FL
[This review was collected as part of a promotion.] So I was a little hesitant about getting this machine as I already own an espresso machine which is massive plus a keriug, well I have now replaced both machines with this one! Wow is all I can say about this little machine, it is so easy to use and makes espressos and cappuccinos quickly, the frother is perfect, thank you! I love this!!!
Pros: Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Cute little espresso maker
on October 12, 2022
Posted by: Toadsgirl03
from Grants Pass, OR
[This review was collected as part of a promotion.] I really like using this Nespresso espresso machine. It is really easy to use. You basically make sure it has water, pop a pod in the top, a cup on the bottom and press the start button. It will make you a great cup every single time. When you open the top to put in a pod, the old pod gets automatically put into the little trash bin! The size of the machine is perfect for my kitchen, as I have limited counter space. The directions were easy to read and to follow. The only problem I had is the espresso isn't very hot when it comes out and the pods can be a little pricey to purchase. My overall opinion is this is a great little easy to use espresso machine!
Pros: Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Upgrade For My Kitchen
on October 11, 2022
Posted by: Mnsmith2003
from Dallas, TX
[This review was collected as part of a promotion.] I’ve been drinking some form of coffee for most of my life and it is a staple in my home. The Vertuo Next gives me the option of having coffee or a perfectly made espresso. The machine is a tad bit louder than my old machine but it is well worth it once I get my drink. The Next is easy to use and no hassle. Just pop the pod in and select the type of drink you want. Start up is quick and when your drink is made it pop the pod into a little bin! Basically cleans itself with little effort from me. The sleek design looks great in my kitchen. While it’s a small machine it definitely makes a statement.
Pros: Wide assortment of capsules to choose from, Makes Delicious Espressos, Does not take up too much room on my countertop
Cons: Does not make enough coffee in a cup, Too Noisy, Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Slim!
on October 11, 2022
Posted by: PookiesPrincess
from Virginia
[This review was collected as part of a promotion.] This Nespresso unit is so slim! It’s less than six inches across and still has a water reservoir. It has multiple different sizes, including a carafe size. I tried a few of the capsule flavors that came with it and they were delicious. So rich and full flavored, easy to brew.
Pros: Convenient, Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop, Appealing Design
Cons: Other
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not a fan.
on October 11, 2022
Posted by: Mds82
from Aubrey , Texas
[This review was collected as part of a promotion.] I personally love coffee. I drink it regularly. I was so excited to try out this machine and it was a disappointment. The machine is extremely loud. You would also think that such a product would have a longer cord. It's a nice compact machine but the cord just isn't long enough.The cord on this machine is extremely short. I will say that it brews quickly and it's very easy to use. That was a plus. The coffee provided with the machine was not good at all. The fact that you have to buy the brand specific pods for coffee is disappointing. I'd prefer more options or maybe a reusable pod in which you can refill your own blend of coffee. Although there seem to be many pod options available. Overall, this machine was not my favorite and I would much rather stick to my old one.
Pros: Wide assortment of capsules to choose from, Easy to Use, Does not take up too much room on my countertop
Cons: Does not make enough coffee in a cup, Too Noisy
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, October 13, 2022
Thank you for your review. We appreciate your honesty. If you ever need assistance, please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week. We offer a one year warranty on all machines, and a lifetime of comprehensive troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Delicious
on October 11, 2022
Posted by: Sue77
from Muncie, Indiana
[This review was collected as part of a promotion.] The Nespresso - Vertuo Next machine makes a delicious cup of espresso coffee! Easy to set up, just follow the instructions in the manual that is included. My son and I enjoy a cup of espresso every morning.
Pros: Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great design and features
on October 11, 2022
Posted by: islans1
from San Antonio, Tx
[This review was collected as part of a promotion.] I am faithful to my Nespresso machines and after 6 years I decided to upgrade to the Verturo Next. And I love it. Beautiful design that fits in my modern kitchen and I love how the coffee tastes. I have not gone out anywhere to coffee in so long. Easy to clean and use. I'm hooked!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA