Customer reviews from Nespresso USA
Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Average customer rating
4.7
(1,553 Reviews)
Rating breakdown 1,553 reviews
5 Stars
1,217
4 Stars
213
3 Stars
72
2 Stars
21
1 Star
30
91%of customers recommend this product.
(
646 out of
707)
Customer Reviews for Nespresso - Vertuo Next Coffee and Espresso Maker by De'Longhi, Matte Black with Aeroccino Milk Frother - Black Matte
Customer Rating
3
Good machine, but is broke often.
on July 16, 2023
Posted by: Daleg
from Aurora, IL
I bought this machine two year ago, and it makes very delicious and smelling coffee. Unfortunately, this broke down very often. Once in a 3-4 months the yellow color it’s start blinking. Usually, I fixed it all the time but now this process isn’t working.
I would recommend this to a friend!
Response from Nespresso USABy Leslie G., Customer Service, July 18, 2023
Thank you for your review. We are sorry to learn that your Vertuo Next machine is not functioning to your satisfaction and would like to provide further assistance. Please kindly note that descaling is required every 3-4 months, or after every 300 capsules. A blinking light may indicate that descaling is required as part of regular machine maintenance. If your issue continues, please don't hesitate to reach out for troubleshooting assistance. You can contact Nespresso 24 hours a day, 7 days a week at 800-562-1465. Assistance is also available on the Nespresso.com/help page.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for both coffee and espresso
on July 27, 2023
Posted by: Chris
from Boston, MA
[This review was collected as part of a promotion.] Got this product after experiencing the Nespresso makers in a few resorts. Loved the coffee it brewed more than our original single cup coffee maker, so decided to get one. I can say we absolutely love it for both coffee and the availability to have espresso in the house. We also love that it can do large sizes and cold brew as well!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Good Machine
on July 30, 2023
Posted by: SDH
from Colorado
[This review was collected as part of a promotion.] We are happy with this coffee machine. We have had it for one month now and love experimenting with recipes.We like having so many options for different brew sizes. This review is an honest review and is submitted for free coffee incentive. I gave it four stars because this is a replacement machine for one that stopped working. Nespresso took good care of us and honored the warranty.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great choices and consistently tasty
on August 14, 2023
Posted by: Mccannister
from Kansas
[This review was collected as part of a promotion.] I love nespresso so much I bought one for work, one for home and another for my family (so I can have it there when I visit)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine
on August 17, 2023
Posted by: morningCoffee
from Walnut Creek, CA
[This review was collected as part of a promotion.] Finally got the Vertuo Next for home, to replace my original Nespresso machine. Love the variety of coffees that we can brew. 7oz, 5oz or Espresso, can't wait to try the 12 oz coffees. Love the smaller footprint. Now my husband can have his black coffee and I can make my cappuccino with one machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing quality
on October 4, 2023
Posted by: RH
from Houston? Tx
[This review was collected as part of a promotion.] I got this as a gift over the summer and have never been able to go back to regular drip coffee or even Starbucks. I loved it so much I just bought one for a friend’s birthday since we’re both coffee fanatics.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect fit!
on November 1, 2023
Posted by: Cookinginmyheels
from New York
[This review was collected as part of a promotion.] Love this new design- same great coffee in a streamlined design.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
New machine
on November 30, 2023
Posted by: michael
from dallas
[This review was collected as part of a promotion.] I had my last Vertuo Machine for 12 years and wanted a new one. The design is fantastic. It is quieter and can make more sizes of coffee. win win win.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA