Customer reviews from lg.com
LG - 65" Class B6 Series OLED AI 4K Smart webOS TV (2026)
Average customer rating
4.1
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
30
4 Stars
2
3 Stars
4
2 Stars
1
1 Star
7
Customer Reviews for LG - 65" Class B6 Series OLED AI 4K Smart webOS TV (2026)
Customer Rating
1
Great picture when it was working
on July 1, 2026
Posted by: SB SB
from Rockmart georgia
[This review was collected as part of a promotion.] Product worked about 3 weeks. I have been waiting on repairs for over a month now.
Response from lg.comBy LG, July 6, 2026
Hi, Scott. We appreciate you sharing your thoughts and experience regarding your LG TV, model OLED65B5PUA. We understand your thoughts regarding your repair timeline, as we always aim to provide highly dependable entertainment products alongside prompt assistance to ensure a seamless viewing experience for your home. To help verify the electrical foundational stability of your television while awaiting service, we recommend performing a system power reset by unplugging the power cord from the wall outlet for two minutes, holding down the physical power button on the TV panel for ten seconds, and then plugging it back directly into a known working outlet to fully refresh the internal circuitry. We want to help ensure your entertainment setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James
Written by a customer while visiting lg.com
Customer Rating
3
Lacking
on May 11, 2026
Posted by: Buffering
from Irvine, Ca
We have had a number of problems with making a connection. Lots of buffering.
Response from lg.comBy LG, May 20, 2026
Hi, Bill. We appreciate you sharing your experience with your LG OLED65B5AUA TV, and we want your viewing to feel smooth and uninterrupted. Buffering and connection drops are often tied to network stability, so checking your Wi‑Fi strength, reducing interference, or connecting through Ethernet can make a noticeable difference. You can also review our guide on improving streaming performance here:
https://www.lg.com/us/support/help-library/tv-video-lag--20150774974899 If you’d like us to take a closer look at your setup, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James
https://www.lg.com/us/support/help-library/tv-video-lag--20150774974899 If you’d like us to take a closer look at your setup, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care ^James
Written by a customer while visiting lg.com
Customer Rating
5
Very satisfied
on April 22, 2026
Posted by: Golf1954
Now that we got everything fixed it’s wonderful. Easy to operate all functions of the TV. Thanks so much.
Response from lg.comBy LG, April 23, 2026
Hello! We’re glad to hear that your LG TV is now up and running just the way you hoped. It’s great knowing the features are easy to navigate and that you’re enjoying the overall experience. We appreciate you sharing such a bright 5‑star review! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
1
Looked great until it didn't
on April 21, 2026
Posted by: 55904
TV looked amazing, loved watching movies and gaming on it.
Response from lg.comBy LG, April 21, 2026
Hi, Jay. Thank you for sharing your experience with your LG TV. We understand how much you enjoyed the picture quality for movies and gaming, and it’s important for us to take a closer look at what caused the change in performance you noticed. To allow us to properly investigate the details of your specific product model and to see how we can assist with any issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Customer Rating
1
TV Broke Quickly
on April 17, 2026
Posted by: IanT85
from Wyoming, Minnesota
I bought the TV in November and it no longer worked by March. It was a nice quality TV while it worked but it didn't last very long.
Response from lg.comBy LG, April 22, 2026
Hello, Ian. Thanks for reaching out about your LG TV. We appreciate you sharing that the unit stopped working only a few months after purchase, especially since it performed well while it lasted. We want to take a closer look at your specific model and the service history so we can see how we can assist moving forward. To allow us to properly investigate the details of your specific product model and to see how we can assist with your TV‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-power-issues--20154720146719 ^James
Written by a customer while visiting lg.com
Customer Rating
1
Fantastic while it lasted
on April 16, 2026
Posted by: Lgst1nks
from Upstate new York
Tv looked good for a few months the failed. Still under warranty so I thought it would be fixed quickly. It's been over a month and no one come to fix it. I would never buy another LG product again.
Response from lg.comBy LG, April 19, 2026
Hi. Thank you for sharing what happened with your LG TV. We appreciate you letting us know that the unit stopped working after only a few months and that you’ve been waiting over a month for a warranty repair. We understand how important it is to have your LG TV serviced promptly, especially when it’s still under warranty. To allow us to properly investigate the details of your specific product model and to see how we can assist with your power‑related issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on LG TV repair and support: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-power-issues--20154720146719 ^James
Written by a customer while visiting lg.com
Customer Rating
5
Overall, it is a great premium tv for an immersive
on April 2, 2026
Posted by: ErikaT
[This review was collected as part of a promotion.] The lg oled AI B5 83 4k smart TV 2025
Delivers stunning picture quality with vibrant colors and deep blacks that make everything look more realistic. The 83 screen creates a true home theater experience, perfect for movies and shows.
It also performs great for gaming with smooth 4k visuals. The smart system is fast and easy to use, with plenty of apps available.
Delivers stunning picture quality with vibrant colors and deep blacks that make everything look more realistic. The 83 screen creates a true home theater experience, perfect for movies and shows.
It also performs great for gaming with smooth 4k visuals. The smart system is fast and easy to use, with plenty of apps available.
Response from lg.comBy LG, April 5, 2026
Hello, Erika! We’re excited to hear how much you’re enjoying your LG S80QY, S90QY, and S95QR soundbars. Those models really bring the power, clarity, and immersive audio that make movie nights and music sessions feel next‑level. It’s awesome knowing they’ve earned “best ever” status in your setup! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood
^James
^James
Written by a customer while visiting lg.com
Customer Rating
5
First OLED and already picked up a 2nd!
on March 22, 2026
Posted by: awills1
First OLED, and could not be happier! Easy setup (thanks to the free setup promo) and was enjoying a movie within a couple hours of delivery. Only downside - hard to watch my older/basic TVS, and already replaced another in the house with a B5!
Response from lg.comBy LG, March 25, 2026
Hello! That’s an awesome 5‑star shoutout for your LG OLED B5 TV, and we’re thrilled to hear your first OLED experience has been such a standout. Easy setup, movie‑ready in no time, and now upgrading another TV in the house—sounds like the LG unit made quite the impression! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com