Customer reviews from lg.com
LG - 98 Class NU85 Series LED Nano 4K UHD Smart webOS TV (2026)
Average customer rating
3.6
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
25
4 Stars
4
3 Stars
7
2 Stars
2
1 Star
12
Customer Reviews for LG - 98 Class NU85 Series LED Nano 4K UHD Smart webOS TV (2026)
Customer Rating
3
Great picture
on October 10, 2025
Posted by: Anonymous1974
I was hesitant to but an LG TV, but glad I did love the picture quality I game a lot on PS5 and the graphics are great.
My only reason for giving it 3 🌟 rating is everything I read about this TV is in order to really enjoy it's full potential is you need a special (magic) remote in which this TV does not come with.
Response from lg.comBy LG, October 13, 2025
To help us look into the specifics of your TV model and advise on the compatible Magic Remote options, please send us your TV's model and serial numbers to lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. We look forward to receiving your email! ^James.
Written by a customer while visiting lg.com
Customer Rating
1
Slowest TV I've Ever Had
on August 25, 2025
Posted by: manuel21243534
from madison, wi
I am not picky when it comes to TV's. I have only ever bought the cheapest TV, as I don't care much about image quality (I don't notice). This TV infuriates me every second of my life. It is the slowest functioning system I can ever remember owning, even as a child in the early 2000's. It takes a solid minute to open any app you want. It asks for app updates every week. The remote is horrendous and you need lights on if you want to make sure you're clicking the right button because there are 25 buttons that are squished into one location. If you make a mistake with the button choice, it will take you at least 3 minutes to return to wherever you were. I had zero issues with my Roku TV, which my mom took for her basement when she bought me this "nicer" one for Christmas. DON'T BUY THIS THING.
Response from lg.comBy LG Digital Care Team, August 28, 2025
Hey Manuel! Thanks for sharing your LG UHD TV experience with us. We're always looking for the best ways to improve the functionality and speed of our displays and their accessories, so we appreciate your insightful feedback. If you notice that your LG TV takes a long time to open apps, it may be related to your network conditions. We recommend checking out our guide at https://spr.ly/6429ffDnc to get started.
If you continue to experience general slowness, even when navigating menus, we recommend trying to factory reset the device back to its default settings. You can learn how to perform a factory reset at https://spr.ly/6420ffDnY.
If you still need help, feel free to contact us at https://spr.ly/6421ffDnl or email us at lgdigitalcare@lg.sprinklrsupport.com with your contact info and model number. We'll gladly help out more! *Joseph
If you continue to experience general slowness, even when navigating menus, we recommend trying to factory reset the device back to its default settings. You can learn how to perform a factory reset at https://spr.ly/6420ffDnY.
If you still need help, feel free to contact us at https://spr.ly/6421ffDnl or email us at lgdigitalcare@lg.sprinklrsupport.com with your contact info and model number. We'll gladly help out more! *Joseph
Written by a customer while visiting lg.com
Customer Rating
1
Awful tv
on August 14, 2025
Posted by: Booberry22
from Virginia
It wants to update every app and it hangs up on YouTube tv. Remote is very sensitive and the tv lags.
Response from lg.comBy LG Digital Team, August 20, 2025
Hey there. We get it—tech should make life easier, not more complicated. If your LG TV is lagging or struggling with app updates, a few quick tweaks in the settings menu can often bring things back up to speed. To resolve this, check out these troubleshooting steps here: https://www.lg.com/us/support/help-library/tv-video-lag--20150774974899. If this persists after these steps, send us your contact details at lg.sprinklrsuppport.com. Your comfort and convenience matter to us, and we’re always working to improve. Thanks for sharing your experience—it helps us serve you better. ^David
Written by a customer while visiting lg.com
Customer Rating
4
Amazing Picture
on August 4, 2025
Posted by: Nikki 75
from Memphis Tennessee, United States
Great picture and the AI features are great! I gave it a four because it didn’t have the magic remote!
Response from lg.comBy LG Digital Care Team, August 5, 2025
We’re thrilled to hear you’re loving the amazing picture quality and AI features—your appreciation means the world to us, Nikki! We totally understand how important the Magic Remote is in bringing that seamless LG experience to life, and we’re here to help make every moment with your TV feel effortless and immersive. Your feedback is invaluable, and we’re so grateful you chose LG to be part of your home entertainment. Here’s to many more stunning views ahead! 📺✨ ^Anthony
Written by a customer while visiting lg.com
Customer Rating
3
Why Do I have to spend extra for a remote?
on July 29, 2025
Posted by: CantCme
Pros: great picture.
Cons: no magic remote. I bought an LG sound bar and can not control it with TV remote supplied.
Cons: no magic remote. I bought an LG sound bar and can not control it with TV remote supplied.
Response from lg.comBy LG Digital Care Team, July 31, 2025
Thanks for sharing your thoughts about the 65UA7700PUB—your praise for its picture quality means a lot. 🌟 We’re thrilled it delivers a stunning visual experience! We hear your feedback on the remote setup, and we understand how important seamless control is for an elevated entertainment experience. While the Magic Remote isn’t bundled with every model, it’s designed to unlock intuitive control and richer compatibility across LG devices, including sound bars. That said, your insight helps us better tailor our offerings to what matters most to our LG family. If you’re ever curious about enhancing your setup or exploring remote options, our team @LGUSSupport through our social media platforms are always ready to assist. Your voice shapes the future of innovation—and we’re thankful you shared it with us. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
5
Beautiful color; rapid screen response.
on July 22, 2025
Posted by: Anonymous
I bought a 37” LG in 2010. I have since added a fire stick for streaming programming. This TV has continued to work beautifully, while 2 different larger screen sets of other manufacturers died quickly.
Response from lg.comBy LG Digital Team, July 23, 2025
Wow, Margie! Thanks for sharing your experience with your 2010 LG TV. What an amazing run! We love hearing how your Fire stick brought fresh life to a screen that is still going strong. When you're ready to upgrade, you can count on LG for your next big screen. Private message us on social media @LGUSSupport with your contact details. Our LG product experts can help you choose the perfect replacement. They may have an exclusive discount promo code just for you. Thank you for choosing LG! ^David
Written by a customer while visiting lg.com
Customer Rating
1
Updates make it worse
on July 14, 2025
Posted by: disappointed010
Performance gets worse with each update. "Free Channels" now take forever to load.
Response from lg.comBy LG Digital Care Team, July 15, 2025
Thanks for sharing your feedback, we know it’s frustrating when updates seem to slow things down instead of improving them. We'd like to help look into this, reach us through social media @LGUSSUpport. We’ll be glad to check if there are any optimizations or resets that could help get things running smoother again! ^Jose
Written by a customer while visiting lg.com
Customer Rating
2
great picture, terrible user interface
on July 7, 2025
Posted by: jaxjohnny
from florida
Two stars only because the clarity is very good. The TV picture is great. However, the user interface running the device is terrible. It barely responds to the remote control. Instead of a button in the center of the directional arrows, there is a scroll wheel. But the scroll wheel does not do what you expect it to do, instead of moving from icon to icon, it activates a remote pointer mouse. Well the pointer mouses accuracy is horrendous. It jumps all over the screen, it clicks where you don't want it to, and doesn't click where you want it to.
My recommendation for you before buying any television is to get the remote from sales and operate the tv, not just watch the high-resolution picture on display. This tv is very difficult to navigate. And there is no place to disable this annoying feature.
Also, do not be fooled by the AI tag, this is NOT AI. The help feature they call chatbot, does not give prompts, it is merely a pre-defined set of questions and answers. Maybe they have some AI running in the background recording all you do so it can present content you are interested in, but even that is NOT AI, but simply maching learning and recording.
don't be fooled, get the remote from sales, operate the TV. Make sure you are good with how this works.
Also, the chromecast and apple air play barely work. I was finally able to use them both, but it seems to hang on to the connection after disconnection, so a second user cannot also cast via apple. The response time is slow and laggy when it finally does connect.
Written by a customer while visiting lg.com