Customer reviews from sharkninja.com
Ninja - DualBrew Coffee Grounds & Pods - Stainless Steel
Average customer rating
4.7
(122 Reviews)
Rating breakdown 122 reviews
5 Stars
102
4 Stars
11
3 Stars
5
2 Stars
1
1 Star
3
80%of customers recommend this product.
(
12 out of
15)
Customer Reviews for Ninja - DualBrew Coffee Grounds & Pods - Stainless Steel
Customer Rating
3
on June 1, 2026
Posted by: Rsr1359
Gender:Female
I like the ninja space saver is nice but I wish the buttons lit up so you could see where to push and the top of the water container was easier to take off and put on. All in all it’s a good coffeemaker
Response from sharkninja.comBy SharkNinja, June 3, 2026
Hi there,
Thank you so much for taking the time to share your feedback with us.
We’re delighted to hear that you’re enjoying your Ninja coffee maker and that it’s been a great space-saving addition to your kitchen. That said, we completely understand how features like illuminated buttons and an easier-to-handle water container lid could make the experience even better. Your feedback is incredibly valuable, and we’ll be sure to pass this along to our product team for review.
We’re glad to hear that overall, you’re finding it to be a good coffeemaker, but we’d love the opportunity to make your experience even more enjoyable. If there’s anything we can assist you with, or if you’d like to share more of your thoughts, please don’t hesitate to reach out to our Customer Care team here:
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Thank you so much for taking the time to share your feedback with us.
We’re delighted to hear that you’re enjoying your Ninja coffee maker and that it’s been a great space-saving addition to your kitchen. That said, we completely understand how features like illuminated buttons and an easier-to-handle water container lid could make the experience even better. Your feedback is incredibly valuable, and we’ll be sure to pass this along to our product team for review.
We’re glad to hear that overall, you’re finding it to be a good coffeemaker, but we’d love the opportunity to make your experience even more enjoyable. If there’s anything we can assist you with, or if you’d like to share more of your thoughts, please don’t hesitate to reach out to our Customer Care team here:
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Huge disappointment
on May 25, 2026
Posted by: DandB
from Pleasanton, CA
Gender:Female
We bought this to replace an older Ninja coffee maker that we loved, expecting that we would like this new model as much.
We were wrong.
Not only is coffee just is not as good, by the pod or by the pot, frequently the coffee is just plain bad.
The brew basket gets clogged very frequently, resulting in less than a full cup or less than a full pot, usually very muddy. Also the “open” lever to brew does not stay in position.
This model of coffee maker is a huge disappointment.
We were wrong.
Not only is coffee just is not as good, by the pod or by the pot, frequently the coffee is just plain bad.
The brew basket gets clogged very frequently, resulting in less than a full cup or less than a full pot, usually very muddy. Also the “open” lever to brew does not stay in position.
This model of coffee maker is a huge disappointment.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 25, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We are sorry to hear how disappointing your coffee experience has been, especially after having great results with your previous model. Please use the link below to try our self‑troubleshooting steps. If the issue continues, a member of our team will reach out to assist you further.
https://support.sharkninja.com/en-CA/article/Ninja-DualBrew-Coffee-Grounds-Pods-Troubleshooting-Guide
Kind regards,
Ninja Kitchen
Thank you for taking the time to share this feedback with us. We are sorry to hear how disappointing your coffee experience has been, especially after having great results with your previous model. Please use the link below to try our self‑troubleshooting steps. If the issue continues, a member of our team will reach out to assist you further.
https://support.sharkninja.com/en-CA/article/Ninja-DualBrew-Coffee-Grounds-Pods-Troubleshooting-Guide
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
4
Cannot use re-usable k-cups with model, but not ju
on April 18, 2026
Posted by: BrittanyB
[This review was collected as part of a promotion.] Product gifted by the brand for free in exchange for my honest review.
This is my first coffee machine that I've gotten to play around with. My mom was never a fan of how much countertop space they took up. The biggest bummer for me was the fact that you cannot use a re-usable k-cup with this system. I much prefer using re-be usable things and cutting out plastic wherever I can. The thing I enjoy is that you can use compostable coffee filters for coffee or tea. This machine isn't just for coffee lovers. You can make hot cocoa from a k-cup with this as well. I used loose tea in a coffee filter. It along with actual coffee grinds in a filter both came out watery I noticed, which was a bummer. So I need to see if there's a way to fix that or if it's just the model. But when I do a k-cup with the same command of 'rich', it comes out strong. Overall I'm pretty happy with the fact that it can be used for things besides coffee. But wish I could use the re-usable k-cup containers.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Good multi purpose appliance
on April 17, 2026
Posted by: SarahW
[This review was collected as part of a promotion.] I was really excited to us this mostly for cold brew and to replace my kurig for when my in-laws are in town who exclusively use the cups. We are usually espresso drinkers, so this is a pretty good multipurpose tool for other brew types. I ended up brewing the cold brew over ice in the carafe since my normal tumbler is too large. I’d recommend that. And Definitely follow the guidance for scoops, a couple times I messed up the setting and it was too watery. Overall the design is very compact and light for all the options it can do as well.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Way Too Many Grounds in carafe
on April 14, 2026
Posted by: Afew Frustrated Zs
from MN
Gender:Male
WAY too many grounds make it past the filter and basket into the carafe.
Assembled according to manual.
Fit, form and function all look normal.
Must be some sort of manufacturing flaw. Just our luck!
Our 3rd ninja in about 10 years. 1st with dual brew.
Photo below shows top of carafe. Note large amounts of grounds around the screw on lid.
I've already washed off the lid before pouring the first cup.
Grounds continue to fall.
This one is going back. Will start our search for a replacement over.
Assembled according to manual.
Fit, form and function all look normal.
Must be some sort of manufacturing flaw. Just our luck!
Our 3rd ninja in about 10 years. 1st with dual brew.
Photo below shows top of carafe. Note large amounts of grounds around the screw on lid.
I've already washed off the lid before pouring the first cup.
Grounds continue to fall.
This one is going back. Will start our search for a replacement over.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 16, 2026
Hi there,
Thank you for taking the time to leave such detailed feedback.
We understand your concern regarding coffee grounds making their way past the filter and basket and into the carafe, especially after assembling the unit exactly as outlined in the manual. Seeing grounds collect around the screw‑on lid, even after cleaning it prior to the first pour, is certainly not the experience expected particularly from a brand you’ve trusted over the years. Your observations, along with the photo provided, are very helpful and will be shared with the relevant teams internally for review.
In the meantime, we recommend referencing our self‑help guide linked below, which includes troubleshooting steps related to brewing and filtration:
https://support.sharkninja.com/article/Ninja-DualBrew-Coffee-Grounds-Pods-Troubleshooting-Guide
If the issue continues after following those suggestions, the instructions at the end of the guide will help you connect with our support team for further assistance.
Kind regards,
Ninja Kitchen.
Thank you for taking the time to leave such detailed feedback.
We understand your concern regarding coffee grounds making their way past the filter and basket and into the carafe, especially after assembling the unit exactly as outlined in the manual. Seeing grounds collect around the screw‑on lid, even after cleaning it prior to the first pour, is certainly not the experience expected particularly from a brand you’ve trusted over the years. Your observations, along with the photo provided, are very helpful and will be shared with the relevant teams internally for review.
In the meantime, we recommend referencing our self‑help guide linked below, which includes troubleshooting steps related to brewing and filtration:
https://support.sharkninja.com/article/Ninja-DualBrew-Coffee-Grounds-Pods-Troubleshooting-Guide
If the issue continues after following those suggestions, the instructions at the end of the guide will help you connect with our support team for further assistance.
Kind regards,
Ninja Kitchen.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Never thought I'd spend this much
on April 12, 2026
Posted by: Jay2026us
Gender:Female
Needed something new, had the same single brew kuerrig for years and it was awful to clean so my coffee didnt tast good anymore, this thing was a breathe of fresh air. It's so simple to clean, you can get in every nook, everything is removable, its efficient, its intuitive. Most importantly, it's me proof, which i didn't even know i needed. Long story short I had a baby in August, he's not much of a sleeper, I've been chronically tired and running on fumes since he arrived, so my brain isn't always present first thing when I wake up. It lets me continue a brew after needing a water refill half way through a brew. It beeps at you if you have the stopper closed and try to brew, it won't brew is the lid is cracked a little, it also automatically knows if you are using a Kcup or a filter, it's stopped me from making silly mistakes a handful of times. I also love the additional cup size options because I have a variety of mugs and can more precisely get the right brew amount, no more doing a large and a small and canceling half way through to get a full togo cup 😅 everything is dishwasher safe. The cold brew option works wonderfully and the coffee comes out tasting so good.
My only gripe is that the plastic around the top of the carafe arrived broken, and a panel on the back of the machine was popped off but that doesn't effect anything so i didn't worry about it, they replaced the carafe very easily and it arrived within a week or so.
I legitimately love this coffee machine and the brew I get from it. Yes it's pricy but I'd buy it again if i needed another.
My only gripe is that the plastic around the top of the carafe arrived broken, and a panel on the back of the machine was popped off but that doesn't effect anything so i didn't worry about it, they replaced the carafe very easily and it arrived within a week or so.
I legitimately love this coffee machine and the brew I get from it. Yes it's pricy but I'd buy it again if i needed another.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Reliable & Great Tasting Coffee
on March 30, 2026
Posted by: ANDREAL
[This review was collected as part of a promotion.] Ninja Dual Brew Coffee Maker is a high quality, durable coffee maker that can be used for daily brewing. I love the versatility of this coffee maker. Whether you want one cup or one pot this coffee maker is reliable every time. Makes fresh, delicious coffee every single time!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Works great so far
on March 21, 2026
Posted by: Anonymous
from Lockport,NY
Gender:Male
Works as expected.
Pods and brewed coffee tastes great
Pods and brewed coffee tastes great
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com