Customer reviews from sharkninja.com
Ninja - DualBrew Coffee Grounds & Pods - Stainless Steel
Average customer rating
4.7
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
86
4 Stars
9
3 Stars
5
2 Stars
1
1 Star
2
60%of customers recommend this product.
(
3 out of
5)
Customer Reviews for Ninja - DualBrew Coffee Grounds & Pods - Stainless Steel
Customer Rating
3
on February 26, 2026
Posted by: RTLJ
Gender:Male
I bought this a month ago and the one issue I have with it is ….
If you make a carafe of coffee first the hot plate is in use keeping the coffee hot but if someone makes a pod of coffee afterwards by design it turns the hot plate off and no way to restart. Slight oversite in my opinion.
If you make a carafe of coffee first the hot plate is in use keeping the coffee hot but if someone makes a pod of coffee afterwards by design it turns the hot plate off and no way to restart. Slight oversite in my opinion.
Response from sharkninja.comBy SharkNinja, February 27, 2026
Hello there,
Thank you for taking the time to leave a review.
We’re truly sorry to hear that the hot plates turn off when you make a pod coffee. That’s definitely frustrating, and we apologize for the inconvenience. We recommend using the link below to access our self‑help guide. If the troubleshooting steps don’t resolve the issue, please follow the instructions at the end of the guide for further assistance:
https://support.sharkninja.com/en-CA/article/Ninja-DualBrew-Coffee-Grounds-Pods-Troubleshooting-Guide
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re truly sorry to hear that the hot plates turn off when you make a pod coffee. That’s definitely frustrating, and we apologize for the inconvenience. We recommend using the link below to access our self‑help guide. If the troubleshooting steps don’t resolve the issue, please follow the instructions at the end of the guide for further assistance:
https://support.sharkninja.com/en-CA/article/Ninja-DualBrew-Coffee-Grounds-Pods-Troubleshooting-Guide
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
on June 1, 2026
Posted by: Rsr1359
Gender:Female
I like the ninja space saver is nice but I wish the buttons lit up so you could see where to push and the top of the water container was easier to take off and put on. All in all it’s a good coffeemaker
Response from sharkninja.comBy SharkNinja, June 3, 2026
Hi there,
Thank you so much for taking the time to share your feedback with us.
We’re delighted to hear that you’re enjoying your Ninja coffee maker and that it’s been a great space-saving addition to your kitchen. That said, we completely understand how features like illuminated buttons and an easier-to-handle water container lid could make the experience even better. Your feedback is incredibly valuable, and we’ll be sure to pass this along to our product team for review.
We’re glad to hear that overall, you’re finding it to be a good coffeemaker, but we’d love the opportunity to make your experience even more enjoyable. If there’s anything we can assist you with, or if you’d like to share more of your thoughts, please don’t hesitate to reach out to our Customer Care team here:
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Thank you so much for taking the time to share your feedback with us.
We’re delighted to hear that you’re enjoying your Ninja coffee maker and that it’s been a great space-saving addition to your kitchen. That said, we completely understand how features like illuminated buttons and an easier-to-handle water container lid could make the experience even better. Your feedback is incredibly valuable, and we’ll be sure to pass this along to our product team for review.
We’re glad to hear that overall, you’re finding it to be a good coffeemaker, but we’d love the opportunity to make your experience even more enjoyable. If there’s anything we can assist you with, or if you’d like to share more of your thoughts, please don’t hesitate to reach out to our Customer Care team here:
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Coffee smells amazing
on January 21, 2026
Posted by: jenninea1054_3614
[This review was collected as part of a promotion.] I really like the design and the way the builders of this particular product. I feel like I'm going to enjoy it for many years. Other than performance of the pro product as well. I think it's going to be a good value for everyone who purchases this product
Written by a customer while visiting influenster.com
Customer Rating
5
I wish I would give it 10 stars.
on January 21, 2026
Posted by: mairac22_7897
[This review was collected as part of a promotion.] I loved this coffee machine so much. So versatile. First I wanna say so easy it is to put together. Self explanatory. I love that you can use regular k pods. Huge win. Options from hot to cold coffee is great especially for summer days when you want something cold. One of my favorite features was the ounce indicator. I love how it shows you at what ounce it’s brewing. Easy to clean and cleaning features easy to follow. I’m a fan of ground coffee especially when having many people over. Super easy to brew.
Written by a customer while visiting influenster.com
Customer Rating
4
Versatile unit
on January 21, 2026
Posted by: ladyduckwest_3547
[This review was collected as part of a promotion.] After trying out our new Ninja DualBrew Coffee Maker, I have mixed reviews. Initially, I encountered an issue with its placement under my cabinets. There’s no clearance to access the top, making it difficult to add coffee grounds or use the single-serve pods without moving the unit.
Another concern is the coffee’s temperature. While I appreciate its versatility, allowing me to serve a large crowd or brew just one cup, the coffee doesn’t seem to be very hot.
On the positive side, the coffee maker is quiet and can brew a wide range of ounces. The cup starts at 6oz and goes up to 12oz, while the carafe brews from 6oz to 55oz. I also like the multiple brewing options, including classic, rich, over ice, and cold brew. It has a cleaning feature and a delay or programmable start. The water reservoir holds 60 ounces of water, which is super handy. Additionally, there’s a caddy on the back of the unit to store the single-unit adapter as well as a smart scooper that attaches to the side of the machine for easy storage.
Overall, this coffee maker would be ideal for counters without upper cabinets and limited counter space.
Written by a customer while visiting influenster.com
Customer Rating
5
Fantastic machine
on January 21, 2026
Posted by: melissab651_5313
[This review was collected as part of a promotion.] This is a very convenient and well working coffee machine. It does coffee grounds, k cups and cold brew which is super helpful for the different needs of the house. Love this machine!
Written by a customer while visiting influenster.com
Customer Rating
5
Incredible and Variable Coffee Maker
on January 21, 2026
Posted by: jessef15_8394
[This review was collected as part of a promotion.] I received a Ninja DualBrew Coffee Maker from Influenster in exchange for my honest review.
The Ninja DuelBrew Coffee Maker works great. I love the flexibility the DuelBrew allows. I typically buy fresh whole beans. So I have been using grounds to brew coffee with coffee filters. Eventually, I will upgrade to the reusable coffee filter. Additionally, we frequently have guests who like flavored or lighter coffee. Having the option to use pods with the same machine is awesome. I will keep pods just for guests! The machine easily converts between a standard coffee machine or a pods coffee machine. And, the attachments store themselves on the back of the machine. Everything has been well thought out.
I have made several different sized coffee pots. From a single cup to a whole pot, the DuelBrew is so flexible. Each size is brewed robust and flavorful. I like being able to adjust the brew with the Classic or Rich options in addition to changing the amount of coffee used. The interface is easy to use and very straightforward. And, there are so many options to explore, including iced coffee.
The machine is well-made. The buttons are very tactile and the machine is sturdy. It was very easy to unbox, set up, and use. I ran a cleaning cycle before brewing the first time.
I highly recommend the Ninja DuelBrew Coffee Maker. It will work in any home! It can make specialty pods, single cups, or whole pots.
Written by a customer while visiting influenster.com
Customer Rating
5
Smooth taste and brew options
on January 21, 2026
Posted by: jennnn_28
[This review was collected as part of a promotion.] I’ve been using the Ninja DualBrew and it fits perfectly into my routine. What I love most is the flexibility — I can brew a quick single cup with a pod on busy mornings or switch to fresh grounds when I want a full pot. The coffee tastes consistently smooth, and the different brew styles let me adjust the strength depending on my mood. The removable water reservoir makes refilling easy, and the iced coffee setting is a standout since it doesn’t come out watered down. While it’s a bit larger than a basic coffee maker and doesn’t include a milk frother, it feels well-made and reliable. Overall, it’s a great option if you want convenience without giving up quality in your everyday coffee routine.
Written by a customer while visiting influenster.com