Customer reviews from sharkninja.com
Ninja - DualBrew Coffee Grounds & Pods - Stainless Steel
Average customer rating
4.7
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
86
4 Stars
9
3 Stars
5
2 Stars
1
1 Star
2
60%of customers recommend this product.
(
3 out of
5)
Customer Reviews for Ninja - DualBrew Coffee Grounds & Pods - Stainless Steel
Customer Rating
4
Cannot use re-usable k-cups with model, but not ju
on April 18, 2026
Posted by: BrittanyB
[This review was collected as part of a promotion.] Product gifted by the brand for free in exchange for my honest review.
This is my first coffee machine that I've gotten to play around with. My mom was never a fan of how much countertop space they took up. The biggest bummer for me was the fact that you cannot use a re-usable k-cup with this system. I much prefer using re-be usable things and cutting out plastic wherever I can. The thing I enjoy is that you can use compostable coffee filters for coffee or tea. This machine isn't just for coffee lovers. You can make hot cocoa from a k-cup with this as well. I used loose tea in a coffee filter. It along with actual coffee grinds in a filter both came out watery I noticed, which was a bummer. So I need to see if there's a way to fix that or if it's just the model. But when I do a k-cup with the same command of 'rich', it comes out strong. Overall I'm pretty happy with the fact that it can be used for things besides coffee. But wish I could use the re-usable k-cup containers.
Written by a customer while visiting influenster.com
Customer Rating
1
Huge disappointment
on May 25, 2026
Posted by: DandB
from Pleasanton, CA
Gender:Female
We bought this to replace an older Ninja coffee maker that we loved, expecting that we would like this new model as much.
We were wrong.
Not only is coffee just is not as good, by the pod or by the pot, frequently the coffee is just plain bad.
The brew basket gets clogged very frequently, resulting in less than a full cup or less than a full pot, usually very muddy. Also the “open” lever to brew does not stay in position.
This model of coffee maker is a huge disappointment.
We were wrong.
Not only is coffee just is not as good, by the pod or by the pot, frequently the coffee is just plain bad.
The brew basket gets clogged very frequently, resulting in less than a full cup or less than a full pot, usually very muddy. Also the “open” lever to brew does not stay in position.
This model of coffee maker is a huge disappointment.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 25, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We are sorry to hear how disappointing your coffee experience has been, especially after having great results with your previous model. Please use the link below to try our self‑troubleshooting steps. If the issue continues, a member of our team will reach out to assist you further.
https://support.sharkninja.com/en-CA/article/Ninja-DualBrew-Coffee-Grounds-Pods-Troubleshooting-Guide
Kind regards,
Ninja Kitchen
Thank you for taking the time to share this feedback with us. We are sorry to hear how disappointing your coffee experience has been, especially after having great results with your previous model. Please use the link below to try our self‑troubleshooting steps. If the issue continues, a member of our team will reach out to assist you further.
https://support.sharkninja.com/en-CA/article/Ninja-DualBrew-Coffee-Grounds-Pods-Troubleshooting-Guide
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing coffee maker!
on June 7, 2026
Posted by: amazing2
Gender:Female
I have this machine for about a month now and I love it! it’s a bit large and I have to pull from under my cabinets to use it but it’s nice. I love that I can make drip coffee or pods. I really like the settings and availability to make hot or iced coffee! I am glad I invested in this machine!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on June 7, 2026
Posted by: C@roLiNe
Gender:Female
We bought this 2 days ago and we're in love with this machine already. I've used Mr. Coffee for years and was tired of some aspects of making coffee with it. I'm so glad I switched brands.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Great features, needs a reset.
on June 8, 2026
Posted by: BabsP
from CA
Gender:Female
I just returned my 2nd machine. Love the concept, can’t fully clean and the plunger grows mold, no matter if you drain 90% of the time every day after having coffee.
Response from sharkninja.comBy SharkNinja, June 10, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re really sorry to hear your Ninja grew mold, and that you had to return it as a result of this. Hygiene and ease of cleaning are so important, and what you’ve described isn’t the experience we want for our customers. Your feedback will be shared with our product development team for improvements. We hope you can give us another try in the future.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re really sorry to hear your Ninja grew mold, and that you had to return it as a result of this. Hygiene and ease of cleaning are so important, and what you’ve described isn’t the experience we want for our customers. Your feedback will be shared with our product development team for improvements. We hope you can give us another try in the future.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Coffee Maker
on June 17, 2026
Posted by: Sally70
from Grove City Ohio
Gender:Female
I'd been looking at dual brewers when I saw this and purchased it. I love it! I've only had it for a short period of time and, so far so good. I believe if anything should happen, Shark will take care of it. Also I was able to get it cheaper from the company than I could from a department store. Thank you!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on June 17, 2026
Posted by: Nannaanna
Thank you so much for replacing my coffee maker. I really like it. You are soo gracious to do this. Only thing I don’t like is the expensive cone filters. Wish that I could use less expensive ones.. . Thank you again for helping me you are number 1 in my book. Anna Lawson
Written by a customer while visiting sharkninja.com