Customer reviews from sharkninja.com
Ninja - DualBrew Coffee Grounds & Pods - Stainless Steel
Average customer rating
4.8
(94 Reviews)
Rating breakdown 94 reviews
5 Stars
81
4 Stars
8
3 Stars
4
2 Stars
0
1 Star
1
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for Ninja - DualBrew Coffee Grounds & Pods - Stainless Steel
Customer Rating
5
Easy To Use
on March 7, 2026
Posted by: KatieP
[This review was collected as part of a promotion.] I am in love with this machine. It's so easy to use. Very user friendly. I love that you can do cold brew, and over ice. It only goes up to 12 oz for single serve cups, but for regular brew it does the full 12 cups. It's amazing.
Written by a customer while visiting influenster.com
Customer Rating
5
on March 15, 2026
Posted by: Ladywulf
from Madison, WI
Just got this 2 weeks ago and love it! Makes a nice cup of coffee and is easy to use. Haven't tried making iced yet but am looking forward to doing that in the summer.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Works great so far
on March 21, 2026
Posted by: Anonymous
from Lockport,NY
Gender:Male
Works as expected.
Pods and brewed coffee tastes great
Pods and brewed coffee tastes great
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Reliable & Great Tasting Coffee
on March 30, 2026
Posted by: ANDREAL
[This review was collected as part of a promotion.] Ninja Dual Brew Coffee Maker is a high quality, durable coffee maker that can be used for daily brewing. I love the versatility of this coffee maker. Whether you want one cup or one pot this coffee maker is reliable every time. Makes fresh, delicious coffee every single time!
Written by a customer while visiting influenster.com
Customer Rating
5
Never thought I'd spend this much
on April 12, 2026
Posted by: Jay2026us
Gender:Female
Needed something new, had the same single brew kuerrig for years and it was awful to clean so my coffee didnt tast good anymore, this thing was a breathe of fresh air. It's so simple to clean, you can get in every nook, everything is removable, its efficient, its intuitive. Most importantly, it's me proof, which i didn't even know i needed. Long story short I had a baby in August, he's not much of a sleeper, I've been chronically tired and running on fumes since he arrived, so my brain isn't always present first thing when I wake up. It lets me continue a brew after needing a water refill half way through a brew. It beeps at you if you have the stopper closed and try to brew, it won't brew is the lid is cracked a little, it also automatically knows if you are using a Kcup or a filter, it's stopped me from making silly mistakes a handful of times. I also love the additional cup size options because I have a variety of mugs and can more precisely get the right brew amount, no more doing a large and a small and canceling half way through to get a full togo cup 😅 everything is dishwasher safe. The cold brew option works wonderfully and the coffee comes out tasting so good.
My only gripe is that the plastic around the top of the carafe arrived broken, and a panel on the back of the machine was popped off but that doesn't effect anything so i didn't worry about it, they replaced the carafe very easily and it arrived within a week or so.
I legitimately love this coffee machine and the brew I get from it. Yes it's pricy but I'd buy it again if i needed another.
My only gripe is that the plastic around the top of the carafe arrived broken, and a panel on the back of the machine was popped off but that doesn't effect anything so i didn't worry about it, they replaced the carafe very easily and it arrived within a week or so.
I legitimately love this coffee machine and the brew I get from it. Yes it's pricy but I'd buy it again if i needed another.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Way Too Many Grounds in carafe
on April 14, 2026
Posted by: Afew Frustrated Zs
from MN
Gender:Male
WAY too many grounds make it past the filter and basket into the carafe.
Assembled according to manual.
Fit, form and function all look normal.
Must be some sort of manufacturing flaw. Just our luck!
Our 3rd ninja in about 10 years. 1st with dual brew.
Photo below shows top of carafe. Note large amounts of grounds around the screw on lid.
I've already washed off the lid before pouring the first cup.
Grounds continue to fall.
This one is going back. Will start our search for a replacement over.
Assembled according to manual.
Fit, form and function all look normal.
Must be some sort of manufacturing flaw. Just our luck!
Our 3rd ninja in about 10 years. 1st with dual brew.
Photo below shows top of carafe. Note large amounts of grounds around the screw on lid.
I've already washed off the lid before pouring the first cup.
Grounds continue to fall.
This one is going back. Will start our search for a replacement over.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 16, 2026
Hi there,
Thank you for taking the time to leave such detailed feedback.
We understand your concern regarding coffee grounds making their way past the filter and basket and into the carafe, especially after assembling the unit exactly as outlined in the manual. Seeing grounds collect around the screw‑on lid, even after cleaning it prior to the first pour, is certainly not the experience expected particularly from a brand you’ve trusted over the years. Your observations, along with the photo provided, are very helpful and will be shared with the relevant teams internally for review.
In the meantime, we recommend referencing our self‑help guide linked below, which includes troubleshooting steps related to brewing and filtration:
https://support.sharkninja.com/article/Ninja-DualBrew-Coffee-Grounds-Pods-Troubleshooting-Guide
If the issue continues after following those suggestions, the instructions at the end of the guide will help you connect with our support team for further assistance.
Kind regards,
Ninja Kitchen.
Thank you for taking the time to leave such detailed feedback.
We understand your concern regarding coffee grounds making their way past the filter and basket and into the carafe, especially after assembling the unit exactly as outlined in the manual. Seeing grounds collect around the screw‑on lid, even after cleaning it prior to the first pour, is certainly not the experience expected particularly from a brand you’ve trusted over the years. Your observations, along with the photo provided, are very helpful and will be shared with the relevant teams internally for review.
In the meantime, we recommend referencing our self‑help guide linked below, which includes troubleshooting steps related to brewing and filtration:
https://support.sharkninja.com/article/Ninja-DualBrew-Coffee-Grounds-Pods-Troubleshooting-Guide
If the issue continues after following those suggestions, the instructions at the end of the guide will help you connect with our support team for further assistance.
Kind regards,
Ninja Kitchen.
Written by a customer while visiting sharkninja.com