Customer reviews from Samsung US
Samsung - 5.3 cu ft. Bespoke AI Vented Laundry Combo All-in-One Ultra Capacity Washer and Electric Dryer with AI Home - Ivory
Average customer rating
4.7
(727 Reviews)
Rating breakdown 727 reviews
5 Stars
600
4 Stars
86
3 Stars
17
2 Stars
7
1 Star
17
95%of customers recommend this product.
(
552 out of
579)
Customer Reviews for Samsung - 5.3 cu ft. Bespoke AI Vented Laundry Combo All-in-One Ultra Capacity Washer and Electric Dryer with AI Home - Ivory
Customer Rating
5
Work great, very happy overall
on December 12, 2025
Posted by: hate2dolaundry
from Binghamton, NY
[This review was collected as part of a promotion.] Very happy with the unit overall. While bigger than a traditional washer or dryer, It frees up quite a bit of space from having separate washer and dryer and allows for more storage. From wash to dry takes just over 3 hours for a large load. Had an issue with it shaking too much and setting an error code, but was do to weak floor. Added some support, and now no more issues. selecting wash cycles is easy to use, as is the soap dispenser and lint trap. Love the smart features that give updates directly to my phone and on my samsung tv.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Vented Dryer
on December 12, 2025
Posted by: Mdschaef
from Minnesota
[This review was collected as part of a promotion.] Love the dual function. With the vented option clothes get fully dry with no issue.
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
In Love
on December 12, 2025
Posted by: Themoores
from Kernersville,NC
[This review was collected as part of a promotion.] I love my new all in one washer dryer combo. What I love most is I can play Christmas music while doing laundry.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Literally changed my life.
on December 14, 2025
Posted by: Allie
from Kentucky
[This review was collected as part of a promotion.] My old machine was like a 90's commerical for bad consumerism with the Tupperware lids falling out of the cabinet - avalanche style. It knocked on the spin cycle, it was so loud it shook the whole house, no matter how many times we leveled it. Since it couldn't spin properly, the clothes would come out still dripping wet and heavy, which meant they'd have to spend AT LEAST 3 or 4 hours in the dryer. It was the most inefficient situation and I'd spend HOURS every week catching up on never ending laundry.
The capacity is among the most impressive aspects of this appliance. It detects my old washers "large load" as a "medium." The performance is unmatched. I never would've expected a single unit to be able to do the job of both a washer and a dryer so effectively and efficiently. It's ability to tell me exactly what it needs is wild - the technology is insane. And it takes up half the space being an all in one unit. I was able to turn the old space into an entire closet for all my household cleaning supplies. The design makes it very compact and efficient for small spaces.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on December 16, 2025
Posted by: Washywashy
from Florida
[This review was collected as part of a promotion.] So far so good really pretty great we got a stackable one and we love it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Kind of annoying
on December 17, 2025
Posted by: Emma M
[This review was collected as part of a promotion.] Because it's vented, I don't find that it takes longer to do laundry than my old washer/dryer.
A good idea on paper, but overall I find the washer/dryer combo annoying. Compared to a stackable combo, it doesn't really save that much space. It tries to do too much for you, from dispensing the detergent to not unlocking the door if I pause it during the drying cycle. The bleach tray is in a really inconvenient location, too high up, and the lint filter is harder to clean than traditional models. On my last normal wash/dry cycle, a towel got stuck at the top and never feel down and didn't get dry at all. It's hard to figure out what the difference is between all the cycles. Would I recommend this? Probably not.
A good idea on paper, but overall I find the washer/dryer combo annoying. Compared to a stackable combo, it doesn't really save that much space. It tries to do too much for you, from dispensing the detergent to not unlocking the door if I pause it during the drying cycle. The bleach tray is in a really inconvenient location, too high up, and the lint filter is harder to clean than traditional models. On my last normal wash/dry cycle, a towel got stuck at the top and never feel down and didn't get dry at all. It's hard to figure out what the difference is between all the cycles. Would I recommend this? Probably not.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Care, December 18, 2025
Hi Emma M,
Thank you for taking the time to share such detailed feedback. We understand how frustrating it can feel when an appliance that is meant to simplify daily routines ends up feeling restrictive or unintuitive. Hearing about the door behavior during drying, the placement of the bleach tray, lint filter access, and the experience with items not drying evenly helps us better understand how the product fits into real homes. Your perspective on space savings and cycle complexity is also valuable. At Samsung, our goal is to design appliances that feel helpful rather than overbearing, and comments like yours play an important role in shaping future designs and refinements.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151621547 to help our team pull up your information.
Leo
Thank you for taking the time to share such detailed feedback. We understand how frustrating it can feel when an appliance that is meant to simplify daily routines ends up feeling restrictive or unintuitive. Hearing about the door behavior during drying, the placement of the bleach tray, lint filter access, and the experience with items not drying evenly helps us better understand how the product fits into real homes. Your perspective on space savings and cycle complexity is also valuable. At Samsung, our goal is to design appliances that feel helpful rather than overbearing, and comments like yours play an important role in shaping future designs and refinements.
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1151621547 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome washer/dryer combo
on December 18, 2025
Posted by: Easy
from Sunrise Beach, MO
[This review was collected as part of a promotion.] We enjoy it's sleek looks and the ease of using one item instead of switching the clothes around. The wifi is awesome.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The washer dryer I have been wanting
on December 21, 2025
Posted by: Vale
from Florida
[This review was collected as part of a promotion.] This combo unit is slightly larger than my previous washer, except it performs the functionality of both the washer and dryer at once.
I always wanted a combo unit because it saves time by not having to go back and move laundry over once the wash is done.
Although it is slightly larger than my previous washer, the extra external size also means a larger drum, which holds more clothes in one go than my previous one.
I am also a huge fan of the Wi-Fi connectivity since I can get push notifications of when it's done, further saving time.
Online and video reviews say the vented version performs better than the ventless one, so I would suggest the vented version if possible.
Overall, I am a fan because of how many time saving features it has, along with the synergy with my Samsung phone.
I always wanted a combo unit because it saves time by not having to go back and move laundry over once the wash is done.
Although it is slightly larger than my previous washer, the extra external size also means a larger drum, which holds more clothes in one go than my previous one.
I am also a huge fan of the Wi-Fi connectivity since I can get push notifications of when it's done, further saving time.
Online and video reviews say the vented version performs better than the ventless one, so I would suggest the vented version if possible.
Overall, I am a fan because of how many time saving features it has, along with the synergy with my Samsung phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US