Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Ivory
Average customer rating
4.7
(1,079 Reviews)
Rating breakdown 1,079 reviews
5 Stars
883
4 Stars
134
3 Stars
27
2 Stars
11
1 Star
24
95%of customers recommend this product.
(
765 out of
806)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Ivory
Customer Rating
1
Discontinued parts after only 2 years.
on October 5, 2025
Posted by: Disappointed
from San Antonio
Discontinued parts. Only 2 years old and already obsolete. Samsung outsources all parts so apparently is no longer their problem and will provide 0 solutions. If this is what is to come for the future of your products, sad.
Design
1
Value
1
Response from Samsung USBy SEA Care, October 6, 2025
Hi there, \n\nThank you for taking the time to share your feedback with us. We understand how frustrating it can be to encounter part availability issues, especially after just a couple of years of use. Let us help. \n\nFor genuine replacement parts, we recommend visiting samsungparts.com, where you can check the availability and order the correct components for your laundry combo. \n\nFor further assistance, please don’t hesitate to contact us through the following channels: \n\n1. Facebook Messenger: http://m.me/samsungsupport \n2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 \n3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us \n\nWhen you message us, please provide us with this reference number (1150941835) to help our team pull up your information. \n\nThank you. \n\n^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Vented combo FTW!1!1!!!!!!
on August 10, 2025
Posted by: USCfan
from Holy city, South Carolina
This is the future! Finally a vented combo!! The performance is just amazing. Thank you Samsung for listening to us and releasing the best washing machine in the world and its made in the USA. Washed everything in the BEast-spoke washer and it handled it like a beast! I already done one update so I hope they keep adding new features. I really love to be able to have more custom controls through SmartThings.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Save your money, read reviews, do not purchase!
on March 3, 2026
Posted by: GSRMSR
from Atlantic City, NJ
I was so hopeful about this purchase. What a space saver. We are barely a year out from purchase, and it is a disaster. This appliance requires so much maintenance; it is truly mind boggling.
If you do a lot of laundry, if you have pets, 10/10 do not recommend this machine.
After a year, I am required to clean out the filter every two weeks. I am not sure why as I clean the lint filter daily. There is a tube that is supposed to drain the water to a "bowl" or "bucket". That is false, it spills all over the floor. Sadly, I am stuck with this machine for the foreseeable future.
Besides the maintenance, this machine dries clothes terribly. Once upon a time you threw pants in the dryer to get the wrinkles out, not with this one! It barely dries, taking more then one cycle.
It truly is a huge mistake to purchase. Save your money.
If you do a lot of laundry, if you have pets, 10/10 do not recommend this machine.
After a year, I am required to clean out the filter every two weeks. I am not sure why as I clean the lint filter daily. There is a tube that is supposed to drain the water to a "bowl" or "bucket". That is false, it spills all over the floor. Sadly, I am stuck with this machine for the foreseeable future.
Besides the maintenance, this machine dries clothes terribly. Once upon a time you threw pants in the dryer to get the wrinkles out, not with this one! It barely dries, taking more then one cycle.
It truly is a huge mistake to purchase. Save your money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Christian, Samsung, March 6, 2026
Hi GSRMSR,
We appreciate the detailed insights you shared about your laundry routine, and we value the information you provided regarding its performance.
Your Samsung Bespoke AI Laundry Combo keeps clothes clean and fresh, and regular maintenance helps the appliance stay in great condition. The video link below shows you how to clean key parts, including the filters.
• https://www.youtube.com/watch?v=T5En60U_Uao
If issue persists, don’t hesitate to contact us via:
• Facebook Messenger: https://m.me/samsungsupport
• X: https://x.com/i/flow/login?redirect_after_login=%2Fmessages%2Fcompose%3Frecipient_id%3D18768513
• Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
• Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
We kindly ask that you provide this reference number (1152210620) when you reach out to us, so our team can quickly retrieve your information.
Thank you for your feedback.
Christian
Samsung Care
We appreciate the detailed insights you shared about your laundry routine, and we value the information you provided regarding its performance.
Your Samsung Bespoke AI Laundry Combo keeps clothes clean and fresh, and regular maintenance helps the appliance stay in great condition. The video link below shows you how to clean key parts, including the filters.
• https://www.youtube.com/watch?v=T5En60U_Uao
If issue persists, don’t hesitate to contact us via:
• Facebook Messenger: https://m.me/samsungsupport
• X: https://x.com/i/flow/login?redirect_after_login=%2Fmessages%2Fcompose%3Frecipient_id%3D18768513
• Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
• Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
We kindly ask that you provide this reference number (1152210620) when you reach out to us, so our team can quickly retrieve your information.
Thank you for your feedback.
Christian
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
I still love it
on May 4, 2025
Posted by: Satisfied customer
from New Jersey
I waited until now to write a review so I can say what I say with confidence. I’ve had the washer since January and over all I love it. It’s handled everything I’ve thrown at it with ease. My house has 2 adults, one anxiety riddled dog with bowel issues and 3 cats. One of the cats is a vomiter. So my poor washer has seen some things. But everything always comes out clean which is the most ilprotant part. It’s had full sets of bed sheets, comforter, couch covers and large loads. For the most part everything has come out dry. Sometimes the bed sheets are a little damp but that’s because they get tangled up in the fitted sheet. Normal dryers have the same issue. I wish I could say it’s fixed my adhd, but sadly that is unresolved. What it has done is protected my clothes from me leaving them unattended in the wash for days on end. Now when I forget the laundry, at least it’s clean and dry lol. No more mildew for me. My only very minor complaint is that I supposedly can hook my phone up to it and get notifications. I can’t figure that out tbh. But that’s probably a user error. Over all very satisfied. My life is better with this washer and I hope it’s sturdy for years to come.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't do it.
on October 6, 2025
Posted by: Dabell
from Texas
I've had my unit a month and it has completely stopped working. Getting them to fix ASAP is a joke! So I have to sit and wait for someone to come out and fix it!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 7, 2025
Dabell, we understand the frustration of dealing with an appliance that stopped working. We are here to help.\n\nPlease refer to your user manual for a troubleshooting guide on what to do if your washer and dryer combo stops working. Turn to page 92, "Stops."\n\nUser Manual\nhttps://downloadcenter.samsung.com/content/UM/202509/20250926111756839/OID86204_IB_V-PJT_WD8000F-AD_7LCD_EN_2509025.pdf\n\nShould you need more assistance, please feel free to get back to us via the following options:\n\n1. Facebook Messenger: http://m.me/Samsungsupport\n2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 \n3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us\n\nWhen you message us, please provide us with this reference number (1150951233) to help our team pull up your information.\n\nHave a great day.\n\n^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Wish I would have known before I bought it
on February 13, 2026
Posted by: Samsung sucks
from California
I've owned this thing since Christmas and it is the most heinous machine I've ever owned. I wish I would have shopped around because this machine takes more energy than it saves. My housekeeper hates this thing. A dollar bill clogs it and causes the whole machine to overflow your laundry room. It doesn't clean with a crap and never dries anything all the way. I own Samsung everything and now I'm just greatly disappointed so glad I didn't buy it the refrigerator like I planned.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, February 16, 2026
Hello there,
We understand how frustrating it is when a washer-dryer doesn’t clean or dry your laundry as expected — especially when it causes overflows and doesn’t meet your needs. We’re here and willing to help.
For concerns related to clothes not being clean after washing, please follow the guide below and click on the embedded link for additional support:
Clothes are not clean after washing in Samsung washing machine
http://www.samsung.com/us/support/troubleshooting/TSG01108627/
For items not drying completely, please refer to the section below in the user manual:
Items are not dried. (page 94)
User manual
https://downloadcenter.samsung.com/content/UM/202509/20250926111756839/OID86204_IB_V-PJT_WD8000F-AD_7LCD_EN_2509025.pdf
Should you need further assistance, please get in touch with us so our team can review your situation and provide support.
You may reach us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152106620), so our team can pull up your information.
Thank you!
^Joshua
We understand how frustrating it is when a washer-dryer doesn’t clean or dry your laundry as expected — especially when it causes overflows and doesn’t meet your needs. We’re here and willing to help.
For concerns related to clothes not being clean after washing, please follow the guide below and click on the embedded link for additional support:
Clothes are not clean after washing in Samsung washing machine
http://www.samsung.com/us/support/troubleshooting/TSG01108627/
For items not drying completely, please refer to the section below in the user manual:
Items are not dried. (page 94)
User manual
https://downloadcenter.samsung.com/content/UM/202509/20250926111756839/OID86204_IB_V-PJT_WD8000F-AD_7LCD_EN_2509025.pdf
Should you need further assistance, please get in touch with us so our team can review your situation and provide support.
You may reach us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152106620), so our team can pull up your information.
Thank you!
^Joshua
Written by a customer while visiting Samsung US
Customer Rating
5
Bespoke runs like a dream
on May 2, 2025
Posted by: Tiffums Sama
from Atlanta, Ga
I just had this model installed in my home and it was one of the easier appliance installs I have experienced this year. Once the delivery team finished install then initated first wash/dry cycle the Bespoke ran like a dream. I had to go back down stairs to ensure tbe machine was still running due to the lack of noise. The unit is also a quaint 44 inches so it relatively fits in any laundry space paired that with it's sleek color design this model is a great edition to any household.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Superb convenience
on July 27, 2025
Posted by: Murph82
from Madisonville, LA
[This review was collected as part of a promotion.] Absolutely love the all in one feature. Having four children, we do a lot of laundry, but being able to run the cycle and have clean and dryer clothes waiting has saved many times of needing to rerun a washer for having it sit too long.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US